Mac Cumbur | Page 3

Greenway Kia West responded

Thank you for the wonderful feedback! We are thrilled to hear that even though buying a vehicle isn't your favorite thing to do, Alex and the entire supporting team—from sales and management to F&I and Parts—made it a great experience for you. At Greenway Kia West, we strive to make the process as seamless and enjoyable as possible for all our neighbors in Orlando and Winter Garden. I will be sure to share your kind words with Alex and the rest of the departments involved. We appreciate your business and look forward to seeing you again for your next visit! Anas Lazaar, General Manager

Greenway Kia West responded

Thank you for the fantastic review! We are thrilled to hear that Alex made such a positive impression with his professionalism, knowledge, and sense of humor. It is wonderful to know that the rest of our team was just as awesome and made the entire process quick and seamless for you. At Greenway Kia West, we truly value the trust our neighbors in Orlando and Winter Garden place in us. Knowing that you will be referring your family and friends to us "FIRST" is the highest compliment we could receive! I will be sure to share your high praise with Alex and the entire staff. We look forward to serving you and your referrals in the future! Anas Lazaar, General Manager

Greenway Kia West responded

SHEILARICH0916, thank you for the 5-star review! We’re so happy to hear Malcolm was determined to help you get into a car and that his customer service was exceptional. We truly appreciate your kind words and we’ll be sure to recognize Malcolm for taking great care of you. Enjoy your new ride, and thank you for choosing Greenway Kia West in Orlando! — Anas Lazaar, General Manager

Greenway Kia West responded

Thank you for the amazing review, igorskrip93! We really appreciate you choosing Greenway Kia West in Orlando. We’re thrilled to hear Tony provided an honest, knowledgeable, and stress-free experience while helping you find the right vehicle with the right options. Buying your first electric car is a big step, and it’s great to know he took the time to explain the details, compare vehicles, and answer every question along the way. Congratulations on your new purchase! Enjoy your new electric vehicle, and please don’t hesitate to reach out if you need anything at all. — Anas Lazaar, General Manager

Greenway Kia West responded

afarmer6900, thank you for the 4-star review! We’re glad you found our team friendly and professional, and we truly appreciate the recommendation. Everyone at Greenway Kia West in Orlando values your trust—if there’s anything we could have done to earn that 5th star, please feel free to reach out. We look forward to helping you and your family again anytime. — Anas Lazaar General Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

octavia78, thank you for the wonderful review! We’re thrilled to hear our team went above and beyond and helped you leave with a vehicle you truly love. Providing top-tier customer service is exactly what we aim for every day at Greenway Kia West in Orlando. Enjoy your new ride, and please don’t hesitate to reach out if you need anything at all! — Anas Lazaar General Manager [anaslazaar@greenwayauto.com](mailto:anaslazaar@greenwayauto.com)

Greenway Kia West responded

hmdocrod, thank you for the 5-star review! We’re glad Kieria was supportive of your needs and respectful of your time, and that she kept you fully informed about the defective replacement part. We appreciate your patience, and our team at Greenway Kia West in Orlando will be ready as soon as the new replacement is available. Thanks again for trusting us! — Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

jkgauntt, thank you for the feedback. I’m sorry the experience felt high-pressure and unenjoyable — that’s not what we want for anyone. I’d appreciate the chance to learn what happened and coach our team so it doesn’t repeat. Please email me directly at anaslazaar@greenwayauto.com with the best number to reach you and the date you visited, and I’ll follow up. — Anas Lazaar General Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Thank you, ykrhzhang, for the 5-star review! We truly appreciate you recognizing our team’s patience and transparency. We’re glad everything was explained clearly, your questions were answered directly, and that you felt you received the best offer right from the start. Thank you again for choosing us—we’re here whenever you need anything. — Anas Lazaar, General Manager

Greenway Kia West responded

Thank you, 60secondministry, for the great feedback! We appreciate you choosing Greenway Kia West in Orlando. We’re glad the process was clear, we helped maximize your time, and that you felt you worked with a sales professional who operates with integrity. Thank you again for your business—we look forward to helping you again! — Anas Lazaar, General Manager