MIke Attia

BMW of Wesley Chapel acknowledges responsibility for the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that the damage to my vehicle. It is suggested that Brian, the sales/ops manager, focuses on sales/ops responsibilities and refrains from actions that may intimidate customers who have entrusted their vehicles' care to the establishment. I am revising my star rating from 2 to 1 due to the following issues: 1. Misgendering by Loaner Vehicle Employee, Jodi, on multiple occasions, which is unacceptable given my clearly identified gender. 2. Brian's failure to issue an apology and his delay of over 2 hours in addressing the loaner vehicle situation, along with his refusal to compensate for diminished value resulting from the damage incurred. It is important to note that regardless of the type of damage, diminished value compensation is warranted. Moreover, the failure to report this incident to Carfax perpetuates their deceptive practices, exacerbating the situation. 3. Lack of response to numerous emails, complaints, and demands, reflecting a pattern of deceptive business practices. Efforts to resolve these issues have been hindered by the lack of proactive communication from management, exemplified by the General Manager's contact with Brian instead of directly engaging with me to address the concerns. These issues underscore the need for transparency and accountability in business dealings, and I trust that BMW of Wesley Chapel will take appropriate measures to rectify these shortcomings. More

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Came o. On a recall notice. Made an appoint.ment a d all was fixed. All ok On a recall notice. Made an appoint.ment a d all was fixed. All ok More

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It was great experience from ordering vehicle and untill we picked up when it arrived. Great Job we picked up when it arrived. Great Job More

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Better than Reeves but waiting room is sparse, small, crowded, not particularly clean and it is a mess getting in and out due to construction of the nearby bridges and the dealership itself. Am not impre crowded, not particularly clean and it is a mess getting in and out due to construction of the nearby bridges and the dealership itself. Am not impressed with now my 4th bmw delivery experience. Lacked some matts they were supposed to give me as part of the deal, car had several issues with paint etc. I've never experienced with a bmw, not their fault but can't someone in vehicle prep see paint drips are scratched parts of the car? More

by HEDHUNTR1963 Verified Customer Verified Customer

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We were very pleased with the sales area! We ran into an unexpected issue trying to purchase a 2021 X7 and their team came up with a solution and we took delivery yesterday! Very happy with the overall expe unexpected issue trying to purchase a 2021 X7 and their team came up with a solution and we took delivery yesterday! Very happy with the overall experience and customer focus. More

by ROYS18E17 Verified Customer Verified Customer

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BMW of Wesley Chapel! Absolutely exceptional. What a great team. So so amazing, from start to finish. Everyone is super friendly and welcoming. Chrissy Huynh, I remain. great team. So so amazing, from start to finish. Everyone is super friendly and welcoming. Chrissy Huynh, I remain. More

by XCHRISSYHUYNH Verified Customer Verified Customer

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Good service! Amazing people, it was my first time there and it was really amazing, I got a vehicle in less than 3 hours. So thankful and it was really amazing, I got a vehicle in less than 3 hours. So thankful More

by chantal puello Verified Customer Verified Customer

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Normal way of doing business you just don’t know how it works but we appreciate it though .This s the responce from your salesman when I pointed out his cheating behavior Nice people are dead but what can works but we appreciate it though .This s the responce from your salesman when I pointed out his cheating behavior Nice people are dead but what can we do and people who know stuff are gone but the rest don’t know anything 😡Lied about Certified Warranty. Signed docs claiming Mini didn’t owe me any money. Over charged Dealer Prep to make up for $ lost. Dishonest.!! Bad faith back door dealing. More

by ciak55 Verified Customer Verified Customer

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Mike Attia was just awesome in all respects all along the way in help us get our X7 , would be referring all my friends to him way in help us get our X7 , would be referring all my friends to him More

by FUNMD2 Verified Customer Verified Customer

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Sales person and management were very aggressive in making the deal and keeping customer happy!. Service manager was extremely helpful in getting my old BMW repaired. I am a proud owner of 2 X5. 2021 a making the deal and keeping customer happy!. Service manager was extremely helpful in getting my old BMW repaired. I am a proud owner of 2 X5. 2021 and 2013. More

by javeddaniels01 Verified Customer Verified Customer

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