MICHAEL ANGELO CRUZ

Audi Tampa does not care about you from a service perspective. Far from being helpful they have made a bad situation feel even worse. If you’ve purchased a 2022 Audi you’ll know that only one key was perspective. Far from being helpful they have made a bad situation feel even worse. If you’ve purchased a 2022 Audi you’ll know that only one key was given at purchase. Well this past week our bag which contained our id’s, credit cards, keys and more was stolen… As you can imagine there was a lot to deal with. As we’re owners of a premium vehicle the last thing we expected was the absolute lack of service and support from Audi Tampa and their team. We started trying to reach someone for help on Thursday1/19. So first we’re transferred so many times and no one seems willing or able to help us. Finally we make it into a service advisors voicemail and leave several messages and get no reply. We have NO KEY! Friday morning we have to have the car towed to the service center. We arrive there and no one comes out to greet us or help. The tow truck driver circles the lot three times wondering where to leave the car. Finally who we think is a advisor or a receptionist comes out and tells the driver to leave the car in the front drive. We repeatedly tell this person there is NO KEY! The driver does as he’s told and leaves. Our service advisor that we’ve been leaving voicemails for isn’t present and someone else helps us intake the car and tells us what to expect. He also advises us that there’s no courtesy cars available but that we can rent a car at their rate from enterprise. We declined that option and just left to go home. Then about an hour later, we received the first call that we’ve ever gotten from our service advisor and she’s calling to ask why we’ve abandoned our car in their driveway. As you can imagine, this was the biggest slap in the face after everything that we’ve gone through up to this point. During the entire call this representative was rude and combative. There was absolutely no understanding from this rep and they try to make it seem like everything was our fault. This representative also called the tow truck company and tried to get the tow truck driver fired for abandoning the car in the drive. This car wasn’t abandoned it was left exactly where the reception person told us to leave it. It’s now Saturday we have no car… we have no eta on our key because they won’t order it till the car is in their possession. We feel like we were double violated both by the person that took our bag and by Audi Tampa and the lack of care and service. Furthermore wouldn’t you say that Audi has some responsibility since they only provided one key? We can’t be the first people to have lost the only key they were given. Needless to say this may be our last Audi. This is after having owned 3 VW’s and 2 different Audi’s… We’re so stressed, tired and upset now we don’t even know where to go with this… More

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The gentleman in the service department was kind and greeted me immediately. With in 10 minutes he’d addressed and scheduled my car for service. greeted me immediately. With in 10 minutes he’d addressed and scheduled my car for service. More

by KIMCZZOLINO Verified Customer Verified Customer

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Morgan turned one of the best dealerships in Tampa into a total disaster. Customer service is down the toilet. Loaners are three months out!! The scheduling rep told me that the dealership has sold t total disaster. Customer service is down the toilet. Loaners are three months out!! The scheduling rep told me that the dealership has sold the majority of their loaners to make money and they no longer care about customer convenience because no matter what, they are selling vehicles. Customer service when Mrs. Vivian Reeves owned the was stellar. More

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Brought my car here because of a thumping noise in the Brought my car here because of a thumping noise in the front near the tires. Had a couple of other small issues with my back up camera and the audio Brought my car here because of a thumping noise in the front near the tires. Had a couple of other small issues with my back up camera and the audio in the MMI system. Was told just to diagnose each individual issue was $247. Are you kidding me? What kind of gold method is used to justify a $247 diagnosis charge? I can understand 59, 79, or $99. $247 is simply a rip off More

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What kind of a dealership charges $247 to make a diagnosis...forget doing any repairs to a car, just to diagnose it. I will tell you, greedy ones like Morgan Import Cars. Any other dealer char diagnosis...forget doing any repairs to a car, just to diagnose it. I will tell you, greedy ones like Morgan Import Cars. Any other dealer charges up to $99 for a diagnosis, they go three times that. Where is the justification? FULL STORY I made an appointment online and followed it up with a call to the service adviser, Michael Cruz. I was concerned that my repair could take most of a day, but I wanted to be sure by at least verbally giving the description of what is going on with my vehicle. I had to leave a voicemail twice and never heard back either time. On the day of the appointment, I describe the three problems with my car in person and get shell shocked with a $247 fee to diagnose each individual problem. This is not shown anywhere on your website. Had it been, I would have never taken my car to your dealership. Since two of them were software related, I skipped those. The other problem was a possible problem with my suspension. Because I was already there and the problem with my car had been getting worse, I really had no choice but to eat one of the fees. Then, I am told there are no loaner cars available and that I had to make a reservation at least three weeks in advance. Now, I have no choice but to rent a car from the Enterprise next door. Again, none of this is indicated on your website, nor did I get a call suggesting any of this. I arrived for my 9:30 appointment, which was originally to wait at the dealership. I take the rental and go home thinking I might hear something in a couple of hours. At almost 5:00pm, I get told the car was never brought into the shop. I HAD AN APPOINTMENT? HOW IS THIS ACCEPTABLE CUSTOMER SERVICE? This is day two, 26 hours after I have left my vehicle with you and I can't even get a status update. What the xxxx kind of a dealership are you running there? I can't imagine how bad you would treat me if I had actually bought the car new from you. I'd like some answers as to why any customer gets treated this way at your dealership. My next call is to Audi corporate. More

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Great professionalism and teamwork attitude by everyone in the sales and service department. They are always responsive and focused on customer satisfaction. They constantly strive to improve their process in the sales and service department. They are always responsive and focused on customer satisfaction. They constantly strive to improve their processes and procedures in order to provide the best customer experience possible. I appreciate the extra hard work and effort that they put forth in everything they do. it is always a pleasure to visit the Audi establishment and all of my friends love my Audi because the Reeves’s team keeps my vehicle optimized. Thank you Audi and have a very Happy New Year 2022. More

by wwwineglass Verified Customer Verified Customer

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The Best Service center we ever haD. FAST ,EASY ,TO THE The Best Service center we ever haD. FAST ,EASY ,TO THE POINT ,NOTHING HIDDEN. Thanks The Best Service center we ever haD. FAST ,EASY ,TO THE POINT ,NOTHING HIDDEN. Thanks More

by YHOYOS7575 Verified Customer Verified Customer

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