MBLN CustomerService

Since 2014 every time we need to ge a new Mercedes we come back to MBLN and specifically seeking Kosta for his support. Time after time, he never failed us. This time was not different kosta Exceeded our come back to MBLN and specifically seeking Kosta for his support. Time after time, he never failed us. This time was not different kosta Exceeded our expectation and provided us with his usual friendly professional superior customer service. Dealing with Kosta Every time was comfortable, that makes you achieve your decision for the purchase with confidence in a very friendly And professional environment. Kosta And the entire team in the MBLN this time and every time are wonderful to deal with. See you next time. Much appreciated. More

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The team at LNMB was absolutely amazing and true 5 star. David and Paul made it easy and personalized. David and Paul made it easy and personalized. More

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Great service & very kind personable staff. Very helpful knowledgeable folks helped me with all my questions. Very helpful knowledgeable folks helped me with all my questions. More

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Thank you so much to Andrew Turner for your professionalism and ensuring I have a great experience from start to finish. I look forward to doing business with you again! professionalism and ensuring I have a great experience from start to finish. I look forward to doing business with you again! More

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I had an excellent experience with Mercedes Benz Laguna Niguel this time. Kosta is very professional & helped me a lot, and made it easy for us. He went the extra mile to help. I appreciate his help, hospi Niguel this time. Kosta is very professional & helped me a lot, and made it easy for us. He went the extra mile to help. I appreciate his help, hospitality & the smile on his face always. Highly recommend. Honestly, all the team members were very welcoming. It's a great Customer Service. Thank you ⭐️⭐️⭐️⭐️⭐️⭐️⭐️ More

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EVERYONE from sales to finance to customer service to serving my vehicle has been courteous and efficient. They treat you like part of their family. I love my new beautiful 2023 GLA SUV. serving my vehicle has been courteous and efficient. They treat you like part of their family. I love my new beautiful 2023 GLA SUV. More

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I have acquired 4 cars from this dealer over the last 15 years. I have received excellent service from every department. My salesperson, Ali Hashemi, made my recent transaction effortless and helped me get years. I have received excellent service from every department. My salesperson, Ali Hashemi, made my recent transaction effortless and helped me get the car I wanted. The service department is excellent. I received a phone call from the dealership just a few days ago because they showed a missed call from me and wanted to know if there was something I needed help with. Everyone in this dealership prides themselves in service and it shows. Free car washes are a great perk! Thank you MBLN. More

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We have had an exceptional experience in leasing a car back in April 2021 and just bought another car yesterday, July 2023. Both experiences were fantastic. Good pricing and no pressure or stress. Love back in April 2021 and just bought another car yesterday, July 2023. Both experiences were fantastic. Good pricing and no pressure or stress. Loved the experience. Have taken in 2 different cars for servicing over the past 3 years and always have a very pleasant experience with the cars being fixed and serviced properly. Wonderful experience. Will keep coming back for servicing and purchasing other cars. They are the best! More

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Buyers beware! ! Called the Service dept to get a quote to replace the Serpentine Belt on my GLK250. Was given a $250 quote over the phone. I made the appointmen ! Called the Service dept to get a quote to replace the Serpentine Belt on my GLK250. Was given a $250 quote over the phone. I made the appointment and took the car down there. I asked them to give me a couple more quotes and they said they would get back to me. They called me (after I texted them) the next day with very high quotes to replace the Tensioner and Idler Pulleys ($900). I declined. Next phone call (10 minutes later) was to inform me that the original $250 quote was wrong because the Service Advisor had the wrong VIN number. The new quote is now $414. I was screwed over, but I just wanted the car back and told them to just do the work!! Get anything and everything in writing if you choose to have you Mercedes serviced at MB of Laguna Niguel. I WILL NEVER GO BACK TO THIS DEALERSHIP FOR ANYTHING. AVOID THIS DEALERSHIP IF AT ALL POSSIBLE. More

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I had been looking to purchase a new vehicle for some time and visited a few dealerships, mostly with disappointing experiences. I decided I wanted to purchase a Mercedes. I first went to Fletcher Jon time and visited a few dealerships, mostly with disappointing experiences. I decided I wanted to purchase a Mercedes. I first went to Fletcher Jones Mercedes in Newport since its closer to my home, please do not bother going there. They claim to be the number one MB dealership in the country in sales, which they probably are. But they get a zero out of 10 for customer service. Apparently not everyone is treated the same there. After my very disappointing visit and test drive, I immediately called Mercedes-Benz of Laguna Niguel and drove down there the same day. I met sales extraordinaire Gerhard Jurinek who gave us a 5 star experience. He and the entire sales team made me feel so welcome and at ease. This was my first time purchasing a car on my own and I was very nervous. There was no pressure, no games. It was all professionalism and kindness. Thank you Gerhard and the entire Mercedes-Benz of Laguna Niguel team for making this experience so great for me. You will definitely get my referrals! More

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