MATTHEW JARDINE

I purchased a used BMW X3 from Niello last month and have to say I am beyond disappointed in their service. During the purchasing process, I took the vehicle to be inspected by a third party. All was well as to say I am beyond disappointed in their service. During the purchasing process, I took the vehicle to be inspected by a third party. All was well aside from the brakes measuring at 3-3.5mm. I returned to Niello stating that selling a vehicle that was so close to needing new brakes was simply not good business practice and was walking the line of what is legal for used car sales in California. They assured me they would not sell a vehicle with less than 4mm, took the car, and checked it over. Still, they insisted that the third party was incorrect and the brakes were at 5mm. I decided this hiccup was not worth voiding the sales process and kept the vehicle. Unfortunately, within 3 weeks the brakes were squealing and clearly in need of replacement. I would expect slimy behavior like this from a run of the mill small dealership but not from a branded dealership. I have learned my very expensive lesson and would highly recommend against buying from this dealership. More

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Very poor response from the people in the dealership, you may have to follow up hundreds of times. Once the you sign the vehicle and that’s all and they care about you anymore. I reached the GM as well on em may have to follow up hundreds of times. Once the you sign the vehicle and that’s all and they care about you anymore. I reached the GM as well on email, I haven’t got any response to my email. More

by PK Verified Customer Verified Customer

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Very helpful and professional. Matt made purchasing a car so simple and stress free. Will definitely be purchasing from them again Matt made purchasing a car so simple and stress free. Will definitely be purchasing from them again More

by APRYLVG Verified Customer Verified Customer

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5 Stars - Exceptional Experience at Niello BMW Elk Grove I had the pleasure of working with Matt at Niello BMW Elk Grove last month, and I couldn’t be happier with the service I received. I purchas Grove I had the pleasure of working with Matt at Niello BMW Elk Grove last month, and I couldn’t be happier with the service I received. I purchased two high-performance vehicles—an M8 Gran Coupe Competition and an X6M Competition—and the entire process was seamless from start to finish. Matt was incredibly knowledgeable and attentive, guiding me through every detail of both vehicles. He made sure I was well-informed about each car’s features and capabilities, which made my decision-making process much easier. What really stood out was how Matt took the time to understand my needs and preferences, without any pressure to rush or settle for something less than perfect. The dealership itself is top-notch—professional, clean, and inviting. I felt valued as a customer the moment I walked in, and everyone I interacted with was friendly and accommodating. The purchase process was smooth, and the financing options offered were competitive. I also appreciate the after-sales follow-up and support, which shows that Niello BMW really cares about its customers long-term. If you’re in the market for a BMW, I highly recommend reaching out to Matt at Niello BMW Elk Grove. Whether you’re buying one car or two like I did, you can trust them to deliver an exceptional experience. More

by DARREN&ADRIENNE Verified Customer Verified Customer

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Great people, awesome service. I would refer and come back anytime. Definitely bringing my car in there for service I would refer and come back anytime. Definitely bringing my car in there for service More

by DARREN29 Verified Customer Verified Customer

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Wonderful service from start to finish. Stayed in touch, was highly professional, and made the experience very personable. Found the exact car I requested with ease. His dedication to custo Stayed in touch, was highly professional, and made the experience very personable. Found the exact car I requested with ease. His dedication to customers is truly amazing. More

by Michelle Verified Customer Verified Customer

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Enjoyed the staff, all of them. I am a returning Niello customer and very happy to be back in the fold I am a returning Niello customer and very happy to be back in the fold More

by A.ELLIS39 Verified Customer Verified Customer

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This was the easiest car purchase transaction that I have experienced. Items were clearly communicated and there was no pressure to purchase supplemental items. experienced. Items were clearly communicated and there was no pressure to purchase supplemental items. More

by ARORTEZ Verified Customer Verified Customer

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This is my second BMW that I have purchased from Neilo BMW. Both times have been easy experience and with people that understand and stand behind the product. BMW. Both times have been easy experience and with people that understand and stand behind the product. More

by LEFORBES Verified Customer Verified Customer

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Matthew Jardine had provided an excellent customer service and easy to deal with him from the start until the end of the car purchase. service and easy to deal with him from the start until the end of the car purchase. More

by MARY06PH Verified Customer Verified Customer

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