MATTHEW CARTER
MATTHEW CARTER at Southern Ford

MATTHEW CARTER

SERVICE ADVISOR

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.1
15 Reviews

Dealership Experience

4 mos

Industry Experience

4 mos

Languages Spoken

English English

4.1

15 Reviews

Write a Review

15 Reviews of MATTHEW CARTER

August 16, 2025

Dealership Rating
Employee Rating

To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More

by larryourrealtor
Service Price Transparency
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Recommend Dealer
Yes
Aug 19, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 14, 2025

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The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More

by Back2pback@gmail.com
Service Price Transparency
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Recommend Dealer
No

August 07, 2025

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My car alignment was done quickly. The price was exactly as quoted and I appreciate that. More

by CECELIAG0
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Recommend Dealer
Yes
Aug 13, 2025

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 31, 2025

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I really liked how they treated me. I'm definitely going back for my next Chevrolet oil change. More

by mariela
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Recommend Dealer
Yes

July 25, 2025

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I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro More

by Joecroswait
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Recommend Dealer
No

July 25, 2025

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I like the pickup and drop off keep it up that good work good work More

by bosn392
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Recommend Dealer
Yes

July 22, 2025

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Great team service! !we’ll be back thank to everyone , hope to make next purchase there More

by Kevinhodnett65
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Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 03, 2025

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Employee Rating

Always been nice when I go for Service and always have a smile and get me out quickly More

by JERAINEY1962
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Recommend Dealer
Yes
Jul 10, 2025

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 27, 2025

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The service department completed my inspection in under an hour. I was pleased with the quickness More

by LYNNTAYLOR0765
Recommend Dealer
Yes

June 18, 2025

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Employee Rating

I don’t know much about this dealership. I was a regular customer a Hall Ford before it became Southern Ford. I see a few familiar faces and a lot of new ones. The dealership is good, I just More

by Carrian83
Service Price Transparency
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Recommend Dealer
Yes
Jun 18, 2025

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

1

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