MARCUS JOHNSON

the service I received was inadequate. The response to my vehicle service is a known issue with hybrid vehicles. I explained the issue to Marcus and watched as his took notes. I then get a The response to my vehicle service is a known issue with hybrid vehicles. I explained the issue to Marcus and watched as his took notes. I then get a call as if the notes had not been read. I arrived at the dealership to find my vehicle unsecure but behind the service center. what is the point of explaining the default in the vehicle if the advisement is not taken into consideration. Thank goodness the vehicle was left alone overnight, and the issue was produced with the vehicle not starting. The issue should be a recall item. More

by BYRON.JONES Verified Customer Verified Customer

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Everyone was excellent to work with and very prompt. Moises was very good to work with and he explained everything to me very well. Moises was very good to work with and he explained everything to me very well. More

by thepatefamily Verified Customer Verified Customer

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The dealership was clean, the check fast. The service was quick. I Highly recommend this dealership. The service was quick. I Highly recommend this dealership. More

by djmapp Verified Customer Verified Customer

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The service was terrible, not organized or helpful, I kept getting misinformation every week telling me my car would be done but it wast true. Could never get a hold of Logan and when I did he would say kept getting misinformation every week telling me my car would be done but it wast true. Could never get a hold of Logan and when I did he would say I’ll give you a call back and never did. Very unprofessional! I even talked to someone named Steven and he said he would help me but he couldn’t either and lied to me when he said he would get me a new advisor but didn’t. Even when my car was don’t after almost 5 weeks I went to get it and it took over 1 hour for no reason. I spoke to three people and they said they would help me but didn’t even do that. One of the same people came back to tell me my coffee was almost done, just shows how they don’t take customer care seriously. These people need to be retrained or fired I had a horrible experience just for a recall on my car. I will never be coming back and please someone fire Logan! And I’m still waiting to hear back from management More

by reginaldwalker00 Verified Customer Verified Customer

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Scheduled service 1:45 p. m completed service at 4 pm for oil change 5/27/25 m completed service at 4 pm for oil change 5/27/25 More

by beattm680 Verified Customer Verified Customer

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Service was very good and employees were helpful to advise me on a maintenance plan for my vehicle advise me on a maintenance plan for my vehicle More

by brycekmiller Verified Customer Verified Customer

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Clean, friendly facility. The associates were knowledgeable and accommodating very helpful. The waiting area was comfortable and clean. The associates were knowledgeable and accommodating very helpful. The waiting area was comfortable and clean. More

by tina.nichols1980 Verified Customer Verified Customer

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Dealership was kind of slow, 1 in a half hour to pick up my car, didn’t fix or find a problem , just told me to drive it till it becomes worse or more common , my car, didn’t fix or find a problem , just told me to drive it till it becomes worse or more common , More

by NICK_2013_LGE Verified Customer Verified Customer

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Logan was super helpful and amazing, and guided me through the process from booking to finish. I will be returning. through the process from booking to finish. I will be returning. More

by TIAYANALOGAN Verified Customer Verified Customer

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My vehicle has been sitting in the parking space in the parking lot unrepaired for almost 4 months. I was told my car FINISHED and just waiting for a car wash. I went to the dealership saw it sitting in th parking lot unrepaired for almost 4 months. I was told my car FINISHED and just waiting for a car wash. I went to the dealership saw it sitting in the same space untouched. So I asked for the Service Director and was told he is in a meeting and and the tech was going to start it after he came back from lunch. I went back a week later because again I did not receive any update it still sat in the same parking space. I asked again for the service Director and was told he was in a meeting he will call you. I did not receive not receive a call again. But I was able to speak with a different service advisor, who confirmed with the Tech, the tech had not started on my vehicle and had made a complaint that management kept giving him other cars and the tech said he had not be able to get to my vehicle. At this point I was told it was being started on for two weeks and NOTHING was done. I have reached out during this process numerous of time to Tim Whitehead and always told he was unavailable. Today I was told if I want to speak to him I have to come in again. While my vehicle sits in the same spot since Jan 27 and today is April 14. When the service Director will not even pickup a phone, there is no responsibility to be truthful. I was promised a call and got a text saying work has started on my vehicle. The tech is off today so he will continue repairs tomorrow once he comes back in to work, from the service advisor, who told all the parts were in when they were not and has told over and over again the work has been started while the vehicle sits in the same spot since Jan 27. So if the Tech started replacing the engine while my vehicle has not moved from the same space this is complete unprofessional parking lot engine and turbo replacement. The lies truly just don't to make sense. This experience is making it really hard to stay Brand loyal, I've been purchasing with Hyundai since 2008 for myself and my children. 9 cars totaled. This has been the WORST EXPERIENCE I have EVER Had with Hyundai Service. My daughter's sonata even had a engine replaced, nothing at all like this experience. I finally got my vehicle back seems service was trying to double bill the labor for installing the injectors. Hyundai paid and they were trying to charge me as well. The advisor actually gave me the parts order form saying the injectors were 147.79 but they were trying to charge me 1405.03. When I picked up my car before they let me go they even had to replace a missing bolt. Still not one apology from Management but the the advisor was kind enough to admit McDonough Hyundai Let me down. I did schedule the rest of the repair with another service center and they also were amazed that it took that long and the condition of my vehicle after coming out of Hyundai Service Center. My new advisor had a technician look over my vehicle and said they would get my car working as it should be. More

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