Lyndsay Freeman

I'm Kenneth Adams from Houston, Texas, I flew in to pick up my Van and drove it back home. Only to find out I was driving without a spare tire and a worn tire on my passage side. I was told all tires had be up my Van and drove it back home. Only to find out I was driving without a spare tire and a worn tire on my passage side. I was told all tires had been replaced with new ones only to find out at a gas station that was untrue. Once I discovered the tire was defective. I was paranoid about driving and hoping I didn't have a blowout. It was a scary and nervous ride home. I had to drive 567 miles home with no spare, a bad tire, and a tire with a missing sensor. It's been almost two months since I sent them pictures and a receipt for a new tire and sensor. I'm still missing one tire, for the spare, yet they have not responded. I was told I would be reimbursed. I ask where is the customer service. By the Grace of God, I made it home safely. More

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as of 09-23-23 became a year when i bought a lemon from this dealership. they stuck me with a vehicle that was no good. also high interest rate .be careful dealing with them also Redstone credit union they this dealership. they stuck me with a vehicle that was no good. also high interest rate .be careful dealing with them also Redstone credit union they are working together to take your money. they don't want to fix anything. i started having problems with this truck 3 month after i got it and been paying hundreds of dollars every since. i should have known something was wrong when i test drove and the camera wasn't working. that was the red flag. i still purchase the truck and they said that was nothing it could be fix. got it fix still things start to go badly wrong with this truck... i all called and called and call no one ever return my call. but you call your self-giving good service. i tried trading it in last weekend but am so upside down in it the dealership couldn't help me. so, i continue to make payment on something i can barely drive. i work hard for my money every day. now i have to work twice as hard to fix a lemon i bought from city auto in Memphis. yall don't follow up with your customer with they get a vehicle. am very disappointed very unhappy and will never buy a car from this Dealership again. More

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Poor follow up. High price. Not negotiable. They will pass your number to a lot of agents to get you to agree on their high price. High price. Not negotiable. They will pass your number to a lot of agents to get you to agree on their high price. More

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Did this on line, my 1st time, was worried not able to see and examine truck, but I'm 100% satisfied, City Auto were kind enough to deliver it to my home! Questions were answered, a true pro team. This wa see and examine truck, but I'm 100% satisfied, City Auto were kind enough to deliver it to my home! Questions were answered, a true pro team. This was a very easy deal. More

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We tried to trade in 2 vehicles for 1 truck! Both vehicles are paid for title in hand, but they wanted the 2 vehicles AND an additional down payment! City Auto's lending network SUCKS!!! I under Both vehicles are paid for title in hand, but they wanted the 2 vehicles AND an additional down payment! City Auto's lending network SUCKS!!! I under our credit isn't the best, but it's not the worst either! My husband has a stable well paying job and I'd even co-signfor him, still wasn't enough. This is the second time we've gone to them and there WILL NOT be a third! I don't care if they have the best cars in the city, find somewhere else, ANYWHERE else! Disappointed is an understatement! More

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Never heard back from anyone. One Salesman called me to say that he would get back to me and never did say that he would get back to me and never did More

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Stay away! Bought an expensive car from them. Battery indicator was on and was asked to bring it in for replacement, Came on again after a few days and had to get a new battery from the dealership! In ad indicator was on and was asked to bring it in for replacement, Came on again after a few days and had to get a new battery from the dealership! In addition, have had expenses of 3000$ because of check engine light! No response from anyone. Only 90 days since I bought the car! More

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Dishonest Yesterday I wanna shopping for a car at city auto and saw it for $13,985 I got the stock number and gave it to the sales person and she tried printing Yesterday I wanna shopping for a car at city auto and saw it for $13,985 I got the stock number and gave it to the sales person and she tried printing the info on the car we could not find it because they took it down and chothe price to $19,985. We ended up leaving because all trust was lost. More

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Ask for ron grey hands down! He makes the process simple and straight forward. I purchased Audi S7 and the car was detailed and Ron made sure i had everything i need. Thanks J He makes the process simple and straight forward. I purchased Audi S7 and the car was detailed and Ron made sure i had everything i need. Thanks Jason More

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My experience Kirk Catron made me feel that he had my bedt interest at heart. I hadn't purchased a vehicle in years because of past credit problems out of my contro Kirk Catron made me feel that he had my bedt interest at heart. I hadn't purchased a vehicle in years because of past credit problems out of my control but he assured me that City Auto was able to put me in a vehicle that i would live and could afford. Kirk is a great salesman with superb customer service...I 💘 my new vehicle!!! Thanks Kirk Catron!!! More

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