Luke Stewart

Lester Glenn Chevrolet responded

Hey Jvergs, Thank you for taking the time to leave feedback about your recent experience with our service team. Customer feedback is exceptionally important to all of us here at Lester Glenn Chevrolet and we shared your comments with our management team for their review. We understand that it can be frustrating when certain repairs are not covered under your vehicle's warranty or protection plan. However; we do not appreciate or agree with the comments and suggestions you made in your review and would like to add further clarification in case there was any misunderstanding during your recent visit. Our team submitted all of the documentation and materials required to request coverage under warranty for your vehicle's repairs. It was determined, not by Lester Glenn Chevrolet, but by those that administer the warranty that these repairs would not be covered under warranty. We, at the dealership, do not make these decisions or have any weight on the decisions made, all we can do is provide documentation and work with those that administer the warranty - whether it be the third party or the manufacturer - to provide all of the information requested. Whether your work is covered under warranty or not, a payment is made to us (or any service center) for any work completed. That payment may be made directly by you or your organization, or by the warranty company. We pride ourselves on providing honest assessments for required repairs and recommended services in a very transparent way to all of our customers, whether they have a warranty or not. As a certified Chevrolet repair facility, we operate within the rules and guidelines that General Motors holds us accountable to, and operate in good faith of our customers, as we have since we first opened the doors of our building in 2011. We are very sorry to hear you feel this way. If you feel that the warranty coverage decision is incorrect, we recommend that you reach out to General Motors or your warranty provider to have further discussion with them as they might be able to provide additional clarity that we were unable to offer you. Thank you again for your feedback. We wish you continued luck with your vehicle and safe driving. The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hi Namgim, Thank you for your fantastic review! We're delighted to hear that you had a great experience with our team and that Luke was friendly and helpful. If you need anything else, feel free to reach out! Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hi stone.Ryan, Thank you for your fantastic review! We're thrilled to hear that you had a great experience working with our team and that you've chosen us for multiple car purchases! Customer satisfaction is our priority, and we're delighted to have earned your trust and loyalty. We look forward to continuing to serve you in the future. If you ever need anything else or want to share more feedback, please don't hesitate to reach out! Happy Driving, The Lester Glenn Chevrolet Team

Lester Glenn Chevrolet responded

Hi mariellespero, Thank you for your kind words! We're thrilled you had an amazing experience with Drew and our team! Providing understandable and efficient customer service is what we strive for, and we're delighted that we could meet your expectations! We look forward to welcoming you back, and thank you for your recommendation! If you ever need anything else, don't hesitate to reach out! Happy Driving, The Lester Glenn Chevrolet Team