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Luke Lord
Luke Lord at Phil Fitts Ford & Lincoln
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Luke Lord

Sales & Leasing Consultant

Phil Fitts Ford & Lincoln

3250 Wilmington Road
New Castle, PA 16105

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4.8
93 Reviews

I have been working at Phil Fitts Ford & Lincoln for over 4 years. I enjoy hunting, fishing, biking and woodworking. I am a Dad and a Veteran of the Navy. My favorite movies are Die Hard and Ghost Busters. Come see me at Phil Fitts Ford and I'll make you an amazing deal with zero pressure!

Dealership Experience

7 yrs, 6 mos

Industry Experience

7 yrs, 6 mos

Languages Spoken

English English

4.8

93 Reviews

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93 Reviews of Luke Lord

June 09, 2024

Dealership Rating
Employee Rating

Only complaint I had was the finance process was a little slow, but overall it was one of the better car buying experiences I have had More

by aevjr63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Knauf

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Jun 10, 2024

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad Luke and Greg were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

Jun 12, 2024

Phil Fitts Ford & Lincoln responded

Hi, thank you for sharing this recent experience with us. Please give us a call at (724) 658-3521 and we will do our best to make this better. We hope to hear from you soon.

June 06, 2024

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Employee Rating

Lucas was very knowledgeable about vehicles friendly and helpful spent a lot of time explaining features of new ranger thanks More

by andyjohn1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jun 06, 2024

Phil Fitts Ford & Lincoln responded

Andy, It's great to hear that Lucas was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

June 01, 2024

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Employee Rating

Great from beginning to end! ! Would highly recommend for all Ford needs!! Kenny and Luke are the best! More

by IFLYMDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Oliva , Kenny in Service

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Jun 03, 2024

Phil Fitts Ford & Lincoln responded

Hi, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 18, 2024

Dealership Rating
Employee Rating

I highly recommend Phil Fitts Ford & Lincoln from the bodyshop manager, workshop and the people in the office. Everyone is very friendly, thoughtful and helpful. They did an excellent job. HIghly compet More

by Rosi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Altman, Darius Carter, Albee Mangino, Mike Hietsch, Brian Grantham, Brian Hietsch, Tony Oliva, Michael Broderick, Dan Duncan , PAULA

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Apr 18, 2024

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

April 14, 2024

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Employee Rating

I don't know who Brian Grantham is. Luke Lord was our salesman and he did a great job. Will keep him in mind for future purchases. More

by samlopes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 14, 2024

Phil Fitts Ford & Lincoln responded

Thank you for your business and this review. We're happy to hear Luke was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

March 21, 2024

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Employee Rating

They did what they were supposed to and brought my truck back cleaner than it left. More

by mjl95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Altman, Darius Carter, Albee Mangino, Rod Franzi, Mike Hietsch, Brian Grantham, Brian Hietsch, Tony Oliva, Greg Knauf , Kenny and Rob

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Mar 22, 2024

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

February 08, 2024

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Employee Rating

It was GREAT dealing with Salman Darious Carter. His service and attention to our need was IMPECKABLE. I would send and friend or family member and recommend him to them. More

by godsg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Darius Carter

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Feb 08, 2024

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

August 08, 2023

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Employee Rating

Got a nice truck for a nice price. The salesman Luke was really great. Thanks Phil Fitts Ford. More

by kpgrimm
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Helpful
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Aug 10, 2023

Phil Fitts Ford & Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Luke to be a positive one. We hope you enjoy your new truck, and don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

February 01, 2023

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Employee Rating

Professionalism from vehicle order to delivery could not be more satisfied with the purchase of this new ford More

by FLYNCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Albee Mangino, Mike Hietsch, Brian Grantham

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Feb 02, 2023

Phil Fitts Ford & Lincoln responded

Thanks for your feedback on your recent visit to Phil Fitts Ford & Lincoln. I'm glad to hear that Luke and our team were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you from the Phil Fitts Family

August 23, 2022

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Employee Rating

I was very happy with the salesman Luke Lord. He was honest, knowledgeable and very helpful. I trust what he has to say and his advice. More

by katyb26
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Hietsch

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Aug 23, 2022

Phil Fitts Ford & Lincoln responded

Katy, Thank you for taking the time to write this review and let us know how Luke and our team are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

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