I really enjoyed my experience with Kia Frisco.
My car dealer was Luke Knight. He was very knowledgeable and professional. I would highly recommend him and the Kia Frisco Family.
My car dealer was Luke Knight. He was very knowledgeable and professional. I would highly recommend him and the Kia Frisco Family.
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by yosharagballou
May 06, 2024 -
Kia of Frisco responded
We're glad to know you had a great experience with Luke and our team at Kia of Frisco. We appreciate your recommendation!
A quick, easy, overall painless experience here for my
first car buying experience! Luke was helpful and made it an easy decision. We will absolutely be back for our next purchase
first car buying experience! Luke was helpful and made it an easy decision. We will absolutely be back for our next purchase
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by Loganmh
Apr 23, 2024 -
Kia of Frisco responded
Logan, we're delighted to know that Luke made your first car buying experience a breeze at Kia of Frisco. We look forward to assisting you with your next purchase!
Fantastic experience from the moment we walked in.
Luke was professional and knowledgeable and was extremely helpful throughout the buying process. ⭐️⭐️⭐️⭐️⭐️
Luke was professional and knowledgeable and was extremely helpful throughout the buying process. ⭐️⭐️⭐️⭐️⭐️
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by Bradleyreston
Jan 29, 2024 -
Kia of Frisco responded
Hi Bradley!
It is an absolute pleasure to hear about your fantastic experience at Kia of Frisco! Luke's professionalism, knowledge, and assistance truly shine through, making your buying process a smooth and enjoyable journey. Your glowing 5-star rating is greatly appreciated.
We look forward to the opportunity to serve you again in the future. It is lovely to have you as a satisfied customer!
Great customer service with no pressure sales.
Luke Knight was excellent to work with today
Luke Knight was excellent to work with today
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by Sleepygirlt
Jan 15, 2024 -
Kia of Frisco responded
Hello!
Thank you for your positive review! We're pleased to hear that you had a great experience with Luke Knight and that our team provided excellent customer service with no pressure sales. If you have any more comments or if there's anything else we can assist you with, please feel free to let us know. We value your feedback and hope to see you again at Kia of Frisco!
I had a great time buying my car at Kia.
Luke was incredibly helpful with finding the right car for me
Luke was incredibly helpful with finding the right car for me
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by zoechristensen3
Other Employees Tagged:
Ed Ossai
Jan 15, 2024 -
Kia of Frisco responded
Hi Zoe! We're so glad to know you had a great time with us at Kia of Frisco! It's wonderful that Luke was able to assist in finding the perfect car for you. Thanks for sharing your experience and we hope to see you again soon!
Jan 16, 2024 -
Kia of Frisco responded
Hi Zoe,
Thank you for your kind words! If there is ever anything else we can help with, please do not hesitate to let us know!
Jan 15, 2024 -
zoechristensen3 responded
Had a great time buying my car. Great communication from the staff & everything went perfect
This was the worst experience I have ever had in
purchasing a car. I called the dealership several times over a week and a half and no one ever got back with me. I finally was able to get ahold of a
purchasing a car. I called the dealership several times over a week and a half and no one ever got back with me. I finally was able to get ahold of a sales manager and he got me in touch with the internet sales person named Kevin who said on multiple occasions that he would get back with me on my interest in buying a used car from the dealership. He never returned my calls or email messages. I heard back from "Brandi Moore" several times via email. "She" said she would get a sales person to contact me, but no one ever did. It turns out the Brandi (although the the sales manger said she was "upstairs" when I finally came to the dealership to look at the car I was interested in) is actual an Artificial Intelligence system that responds to customer's emails. Once my loan was approved from my Credit Union, I was given a "Lien Draft letter" to let the dealership know that my Credit Union would be sending them a check. I sent a copy of my Lien Letter, Proof of Insurance, and Divers Licenses to Kevin (the internet salesman) via text. When I asked if he received the documents, he never replied. When I arrived at the dealership to purchase the used vehicle, the sales manager told me that they do not accept lien letters! After becoming angry and frustrated and explaining all the troubles I had experienced up to this point, the sales manager (Mr. Wynn) said they would make an exception and accept the lien letter. I put a code reader in the car and there were no errors. I test drove the car in the parking lot and it appeared to run well. On my way home, several warning lights came on - traction control, engine power reduction, needing an oil change, and overheating. I tried to get to the next gas station, however, the car stopped running. When I tried to start the car up, the engine had "seized up" and would not longer start/run. DO NOT buy a used car from this dealership.
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by winwinsted
Dec 04, 2023 -
Kia of Frisco responded
Hello,
Thank you for bringing this to my attention. It is regrettable to hear about your experience. If you are willing, I would like to discuss this in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Daniel Stimson - General Manager - 4693476719
Dec 05, 2023 -
winwinsted responded
I left you a voicemail yesterday (Monday) and called this morning (Tuesday) after 9am but all I get is your voicemail. I guess, like all the other staff at KIA of Frisco that I have tried to contact and talk to, you are also not reachable. So sad a situation. I hope someone can "step in" and fix these problems.
Dec 05, 2023 -
Kia of Frisco responded
Thank you for taking the time to speak with me this morning. Yes, I was not in my office for the call last night nor this morning. I will speak with those involved regarding how responsive we are. As far as the vehicle, I am sorry that it experienced a failure, I have verified that the technician did not clear any codes based on the readiness monitors having passed on the state inspection. I understand that we are unwinding the deal and you will be sending us the key. Again, thank you for your time.
Michael was very helpful with making my vehicle trade-in
process as smooth as possible!
process as smooth as possible!
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by ajs10181
Dec 01, 2023 -
Kia of Frisco responded
Hi,
We appreciate the 5-star rating. We are glad your time with us was a helpful experience. We hope to see you again here at Kia of Frisco.
Dec 01, 2023 -
ajs10181 responded
In addition, he was very kind and took his time to make sure all questions were answered and understood. I would highly recommend speaking with him if you are looking for your next vehicle for yourself or your family. Thanks again Michael for going the extra mile to help get things done!!!!