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Luke Jones
Luke Jones at Mitchell Buick-GMC
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Luke Jones

Service Manager

Mitchell Buick-GMC

4105 Sherwood Way
San Angelo, TX 76901

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4.4
14 Reviews

My name is Luke Jones. I'm the Fixed Operations Director with over 25 years of experience working within customer service and automotive repair industry. I take great pride in our work and reputation. We have a passion for service and completely satisfying those we serve.

Dealership Experience

13 yrs, 4 mos

Industry Experience

36 yrs

Specialties & Trainings

Malcolm Baldrige National Quality Award

Dale Carnegie Leadership and Communication

View more specialties & trainings
4.4

14 Reviews

Write a Review

14 Reviews of Luke Jones

March 14, 2024

Dealership Rating
Employee Rating

this place is awesome,I highly recommend this place! will be back for more cars. More

by carfathersavings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Cardenas

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Mar 15, 2024

Mitchell Buick-GMC responded

I can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and I look forward to doing so again. Russell Moore, rmoore@mitchellbpg.com, 325-949-1811

February 22, 2024

Dealership Rating
Employee Rating

They were able to get my truck in quickly and provided great communication and completed the work when promised. More

by mfbscouter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Hewitt

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Feb 23, 2024

Mitchell Buick-GMC responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Mitchell Buick GMC, we value our customers and we look forward to seeing you down the road. Luke Jones, luke@mitchellbpg.com, 325-949-1811

February 20, 2024

Dealership Rating
Employee Rating

Friendly, informative, and very enjoyable people! Answered all my questions! Called back and got more information! More

by patvance
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Morales, Josh Hewitt, Lorie Settle, OzValdo Martinez

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Feb 22, 2024

Mitchell Buick-GMC responded

I'm grateful for your kind words! Thank you for choosing us, and I can't wait to see you again in the future. Russell Moore, rmoore@mitchellbpg.com, 325-949-1811

February 08, 2024

Dealership Rating
Employee Rating

Great experience very nice maintenance shop. Quick service. Mario was always very professional and likeable! More

by PNUYTTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Rodriguez, Lorie Settle

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Feb 09, 2024

Mitchell Buick-GMC responded

Thank you for this amazing review of your experience with Mario here at Mitchell Buick GMC! The experience you described is exactly what I aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, I’ll see you at your next service appointment! Luke Jones, luke@mitchellbpg.com, 325-949-1811

January 30, 2024

Dealership Rating
Employee Rating

Best customer service from a car service that i've ever had. The family like experience made me even come back and buy another car. More

by spctx42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steven Rodriguez , Matt gets 5 stars

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Feb 01, 2024

Mitchell Buick-GMC responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Russell Moore, rmoore@mitchellbpg.com, 325-949-1811

January 24, 2024

Dealership Rating
Employee Rating

Salesman was great, smooth transaction, service dept is very helpful and always helps with all my needs More

by SPACEBUG72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mario Rodriguez, OzValdo Martinez

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Jan 26, 2024

Mitchell Buick-GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Russell Moore, rmoore@mitchellbpg.com, 325-949-1811

January 09, 2024

Dealership Rating
Employee Rating

Mario is one of the best in town. He always takes care of my wife and I. Thank you sir! More

by Christopher Morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Morales, Mario Rodriguez, Josh Hewitt

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Jan 10, 2024

Mitchell Buick-GMC responded

Christopher, thank you so much for the wonderful review of your experience at Mitchell Buick GMC. Mario is one of the best at his profession, and I feel your review is spot on. I love hearing from great customers like yourself that appreciate all that our dealership is doing to take care of our customers and the community. Thanks again for your loyalty and business. We hope to see you again soon. Luke Jones, luke@mitchellbpg.com, 325-949-1811

January 06, 2024

Dealership Rating
Employee Rating

The service department and mechanics with the highest level of professionalism and competence. Happy to continue to bring my vehicles here. More

by GILSTERG2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Rodriguez , Jose Sanchez (Best Mechanic in the Concho Valley)

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Jan 06, 2024

Mitchell Buick-GMC responded

You are correct, Jose does an outstanding job repairing vehicles and I am glad to have him here. Your satisfaction is important to us, so we want to sincerely thank you for choosing our service department and we hope to see you again soon! Luke Jones 325-340-4199

January 03, 2024

Dealership Rating
Employee Rating

Awesome service as always! Mario was extremely helpful. Have never had an isssue. Will continue to buy GMC for this reason. More

by JBARTON10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mario Rodriguez

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Jan 03, 2024

Mitchell Buick-GMC responded

Thank you, Jimmy. We sincerely appreciate the positive review and look forward to seeing you again soon! Thank you for your business! Luke Jones 325-340-4199

January 03, 2024

Dealership Rating
Employee Rating

Horrible. They say if your vehicle is over 10 years old that GM won’t back them up on parts. What shop needs backup? Sad. Toliver brothers Chevrolet in Ballin More

by PSICLAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jan 04, 2024

Mitchell Buick-GMC responded

Hello, I appreciate you reaching out. With the condition of your vehicle plus the age and miles on it, I believe the estimate for the alignment needed would be more than the truck is worth, which is why we recommended you to the other shop. Several of our customers have had great success there, and we always want to assist our customers in taking care of their vehicles as best as we can. I don’t recall ever discussing trading in your truck, though we are always happy to accommodate customers who wish to look into that as an option. Thank you again for your feedback. Take care. Luke Jones, luke@mitchellbpg.com, 325-949-1811

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