Luke Fernando
Luke Fernando at Subaru Superstore of Surprise

Luke Fernando

Sales Professional

Subaru Superstore of Surprise

13090 N Autoshow Ave
Surprise, AZ 85388

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5.0
6 Reviews

A dedicated and versatile professional with a diverse background in customer service, sales, and healthcare. Brings experience in managing small businesses, delivering high-quality patient care as a Certified Nursing Assistant, and thriving in fast-paced, people-focused environments. Known for the ability to adapt quickly, communicate effectively, and build strong relationships with both clients and colleagues. Driven by results, and proud to contribute to and support teams with energy, reliability, and a solution-focused mindset.

Dealership Experience

8 mos

Industry Experience

8 mos

Languages Spoken

Afrikaans Afrikaans

English English

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5.0

6 Reviews

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6 Reviews of Luke Fernando

October 23, 2025

Dealership Rating
Employee Rating

Luke was great and gave all the information. He answered all my questions. Todd was also great and answered all questions. More

by steveaune134
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Ackley

September 20, 2025

Dealership Rating
Employee Rating

Bait and switch is Charles game. Made me an offer and then back pedaled. The service department was outstanding. Basically a new car 2021 with 3388 miles on it. Charles let a stellar More

by Babs
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No

Other Employees Tagged: Charles Inman, Glenn Craney

Sep 20, 2025

Subaru Superstore of Surprise responded

When purchasing a vehicle directly from a consumer, our policy is to complete a thorough inspection before finalizing any offer. While your 2021 vehicle does have low mileage, our inspection identified several items requiring attention — including a windshield replacement, a faded/oxidized rear spoiler, and multiple scratches on the hood. These findings meant the vehicle’s actual condition did not fully align with the initial description provided over the phone. In addition, we use several trusted appraisal tools — including Kelley Blue Book, Black Book, Manheim Market Reports, and others — to determine fair market values. This ensures our offers are based not only on your vehicle’s condition but also on accurate and current market data. This was not a “bait and switch,” but rather part of our commitment to making fair, transparent offers that reflect the true value of every vehicle. At Subaru Superstore of Surprise, we take pride in being straightforward in every transaction. If you’d like to discuss this further, I welcome your call . Sincerely, Jerry Wood General Manager 623-232-7219 Jerry.wood@shopsubaru.com

Sep 21, 2025

Babs responded

The documentatiin provided by your service department included an inspection and does not support your verbiage here. You gave me an offer that we agreed upon and then you back pedaled. You didnt even look at the car as you admitted you didnt know the car was there. You let a perfectly pristine car go. You still dont know the car...it does not have a spoiler. I have received a better price and the public now knows what scam artists you are. Im 71 years old and have game, integrity, and significantly street smart.

September 16, 2025

Dealership Rating
Employee Rating

Very pleased with low pressure purchase. We knew what we wanted and even with our product knowledge, we learned our new 2025 Ascent had features that were a welcome surprise. Ticks all the b More

by tessi.leonard
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Todd Ackley

August 24, 2025

Dealership Rating
Employee Rating

It was a fantastic experience, they was no pressure and everyone was great explaining everything and making sure i understood everything. More

by Maria Hovenden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 14, 2025

Dealership Rating
Employee Rating

Blessed me with a deal, and is still working with me! So very thankful for them. More

by Abel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Ackley, Ronnie Ramirez

July 26, 2025

Dealership Rating
Employee Rating

Phenomenal. One of the best experiences we’ve had purchasing a vehicle. Friendly, knowledgeable, and negotiable. Hands down 5 stars! Thank you Subaru of Surpr More

by AmandaL.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

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