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Luis Santos

Overview Reviews (336) Inventory (209)

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Luis Santos

Sales Consultant

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

I prioritize customer needs, going above and beyond to ensure their satisfaction. I'm fully bilingual in Spanish and English, enabling me to connect with diverse clients effectively. At Norm Reeves Toyota ,Im a trusted Salesman / Advisor who values building genuine connections.

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5.0

336 Reviews

Overview Reviews (336) Inventory (209)

Dealership Experience

10 yrs, 7 mos

Industry Experience

15 yrs

Specialties & Trainings

Trucks and SUVs

5.0

336 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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336 Reviews of Luis Santos

August 19, 2025

Dealership Rating

Employee Rating

It was a great experience Luis Santo was great. Finance office not so much they need to stop pressing people no means no lol Finance office not so much they need to stop pressing people no means no lol More

by jeremy.williams7

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

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Aug 19, 2025 -

Norm Reeves Toyota Dallas responded

Jeremy, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 15, 2025

Dealership Rating

Employee Rating

Such a great experience! Luis is AMAZING, got me the best deal !!! Told him what I was looking for and that I wanted to trade in my Rav 4! He said don't worry, I got you! Pu Luis is AMAZING, got me the best deal !!! Told him what I was looking for and that I wanted to trade in my Rav 4! He said don't worry, I got you! Pulled up in this beauty 😍😍😍 absolutely love it !!!! More

by lizzzz.101619

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Aug 15, 2025 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 12, 2025

Dealership Rating

Employee Rating

Loved the process was smooth and Luis made me feel welcomed and got me a great deal welcomed and got me a great deal More

by Aaliyah

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alex Doyle

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Aug 12, 2025 -

Norm Reeves Toyota Dallas responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Aug 12, 2025 -

Norm Reeves Toyota Dallas responded

Hi Aaliyah, we’re glad Luis made you feel welcome, provided a smooth process, and got you a great deal at Norm Reeves Toyota Dallas. We'll see you next time! Safe travels!

August 11, 2025

Dealership Rating

Employee Rating

Super efficient with no surprises. In and out and respectful of my time Great job In and out and respectful of my time Great job More

by Malone71258

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Zion Lamas

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Aug 11, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much! We always strive for excellence and transparency to make for an exceptional experience for our customers. We're glad that we were able to achieve that with you this time. Thank you for choosing Norm Reeves Toyota Dallas. We look forward to serving you in the future! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 09, 2025

Dealership Rating

Employee Rating

Sales was quick to respond to inquiries and follow up. Pricing was good. People were friendly. Would buy here again for sure. Pricing was good. People were friendly. Would buy here again for sure. More

by aubree2

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Gabriel Hernandez, Jasmin Mendez

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Aug 09, 2025 -

Norm Reeves Toyota Dallas responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Norm Reeves Toyota Dallas! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 02, 2025

Dealership Rating

Employee Rating

It was a quick and easy process, it was my first time buying a car and it went smooth. Service was great and wasn’t too pushy. buying a car and it went smooth. Service was great and wasn’t too pushy. More

by austinsmithyah

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Aug 02, 2025 -

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

August 02, 2025

Dealership Rating

Employee Rating

Luis is, by far, the best auto salesman I have ever worked with on a car deal. Friendly, courteous and made the experience enjoyable! worked with on a car deal. Friendly, courteous and made the experience enjoyable! More

by Lesliesmith2

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Gabriel Hernandez

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Aug 02, 2025 -

Norm Reeves Toyota Dallas responded

July 19, 2025

Dealership Rating

Employee Rating

The total transaction was easy. We did not finance. There was no hard sell or pressure on all the other items where the dealer makes money. We rejected them and the process moved fo We did not finance. There was no hard sell or pressure on all the other items where the dealer makes money. We rejected them and the process moved forward. There were no price games. We felt very comfortable with the whole process. This was the first time after buying a car, I did not feel the need to take a shower. Kudos to Luis. Ask for him More

by Jim Bob T

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

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Jul 19, 2025 -

Norm Reeves Toyota Dallas responded

Here at Norm Reeves Toyota Dallas, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

July 13, 2025

Dealership Rating

Employee Rating

Luis made the process smooth and easy ! Thank you Norm Reeves Toyota for everything! love my car !!! Thank you Norm Reeves Toyota for everything! love my car !!! More

by alex

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Jul 13, 2025 -

Norm Reeves Toyota Dallas responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 13, 2025

Dealership Rating

Employee Rating

Was direct and to the point when it came to the out the door price. No haggle or stressing over numbers. door price. No haggle or stressing over numbers. More

by floresajesse64

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Report | Print

Jun 13, 2025 -

Norm Reeves Toyota Dallas responded

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Luis Santos

Sales Consultant

Norm Reeves Toyota Dallas

336 Reviews of Luis Santos

Dealership Inventory (209 Vehicles)

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