Luis Portillo
Luis Portillo at Lexus of North Miami

Luis Portillo

Product Specialist

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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4.9
54 Reviews

Dealership Experience

4 yrs, 11 mos

4.9

54 Reviews

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54 Reviews of Luis Portillo

July 15, 2025

Dealership Rating
Employee Rating

Luis is outstanding! From first contact, he was helpful, informative and had a great sense of humor despite my considerable asks. Highly recommend Lexus of North Miami an More

by craigcaswell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Anthony Zaverukha

Jul 15, 2025

Lexus of North Miami responded

Luis and our team are grateful for your business and recommendation of Lexus of North Miami! Thank you for highlighting their great work and for giving us a five-star review.

July 07, 2025

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I had great service at Lexus of North Miami Short wait and leased my new 2025 Lexus IS with ease. More

by cruzml66
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 07, 2025

Lexus of North Miami responded

Thank you for being such a great customer of Lexus of North Miami. Enjoy your new 2025 Lexus IS!

June 15, 2025

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Employee Rating

Thank you Luis for being professional and acknowledging your customers time. Luis was ready when I arrived and my waiting time for the car service to be complete was less than hr. More

by maria
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Recommend Dealer
Yes

Other Employees Tagged: Ed Rubenfeld, Bobby Rahmani

Jun 16, 2025

Lexus of North Miami responded

Maria, we're delighted to hear that Luis provided you with efficient and professional service at Lexus of North Miami. Thank you for sharing your experience!

June 05, 2025

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The dealership was very accommodating to me and my needs. They went out there way to please me. This is my 4 Lexus, which I truly enjoyed. I know that this is not my last. Thank you, everyone who works at More

by snowgardner56
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Jun 06, 2025

Lexus of North Miami responded

Barbara, thank you for sharing your experience with us at Lexus of North Miami! We're delighted to hear that our team went above and beyond to accommodate your needs. Enjoy driving your 4th Lexus, and we look forward to seeing you again in the future!

May 29, 2025

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Terrance Bean in sales is very knowledgeable and customer centric. Recommendation for improvement: Make it easier to purchase maintenance on an as needed basis rather than bundled; e.g., 30K schedule. More

by RICHARDKLASS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Terry Bean

May 29, 2025

Lexus of North Miami responded

Thank you for highlighting Terrance's expertise and customer focus at Lexus of North Miami, Richard! We appreciate your feedback on the maintenance purchase process and will certainly take it into consideration. Your input helps us improve our services, so thank you for sharing!

May 03, 2025

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Muy buena atencion y muy buen trato todo el personal muy amable quede muy complacida More

by KORTEGA64
Service Price Transparency
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Recommend Dealer
Yes
May 06, 2025

Lexus of North Miami responded

Gracias por compartir este mensaje positivo con nuestro equipo de Lexus of North Miami! Nos alegra saber que le ofrecimos una excelente experiencia.

April 15, 2025

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Employee Rating

Luis Portillo went above and beyond and exceeded all of my expectations. Wonderful experience start to finish! More

by JStrick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amauri Rosario

Apr 15, 2025

Lexus of North Miami responded

We're delighted to hear that Luis provided such an exceptional experience at Lexus of North Miami! Thank you for sharing your positive feedback with us.

April 15, 2025

Dealership Rating
Employee Rating

I just leased an RX350 from Lexus of North Miami. I shopped Lexus of Pembroke Pines, Lexus of Kendall, JM Lexus & Lexus of Palm Beach. I got a far, far better deal at Lexus of North Miami and excelle More

by RCBOUMEL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 15, 2025

Lexus of North Miami responded

We're delighted to hear that Luis and the team at Lexus of North Miami provided you with excellent service and a great deal on your Lexus RX 350 lease. Thank you for choosing us!

March 24, 2025

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Employee Rating

Excellent service! People were really nice and made it super easy and quick! Thank you! More

by Mandys305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Rubenfeld, Bobby Rahmani

Mar 25, 2025

Lexus of North Miami responded

Mandy, thank you for the great review. We look forward to seeing you again at Lexus of North Miami!

January 31, 2025

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Employee Rating

I have been with Lexus since it was county line Lexus Qudus sold me many of my previous Lexus‘s in the past there , now he is in finance at Lexus of North Miami. My experience with Luis Portillo in this More

by CRUBIO1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 03, 2025

Lexus of North Miami responded

We're delighted to have you back with us at Lexus of North Miami and thrilled that your experience with Luis, Bobby, and Roman was exceptional. It's great to hear how much you value our team's dedication to customer care. Thank you for recommending us; we're proud you're part of the Lexus family again!

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