Luis Parra

Bobbie responded

Thank you for your response. However, it contains several misrepresentations that I feel compelled to clarify. At no point did I refuse to pay applicable taxes and fees. I accepted your dealership’s vehicle price and documentation fee in writing and clearly stated that I was pre-approved for financing but willing to finance through Jaguar if needed. My only request was that all fees comply with the laws of my registering state—Georgia—as permitted under the Servicemembers Civil Relief Act (SCRA), the Military Residency Relief Act (MRRA), and GA Department of Revenue (GA DOR) guidelines. I did not ask for a discount or waiver. I simply requested that your team: • Apply Georgia Title Ad Valorem Tax (TAVT) in accordance with GA law, or • Permit me to self-register the vehicle in Georgia and handle the taxes myself, which is a routine and lawful option exercised by out-of-state and military buyers. Your dealership declined both options and refused to provide a written legal explanation for why Florida-based charges like a $598 electronic filing fee, $450 license fee, and $189 PTA fee could not be removed—even when I offered to complete the registration myself. Instead of responding to my emails or correcting the fee structure, I received a vague text message saying you could not move forward “due to limitations being out of state.” That is not a legal justification; it is a blanket refusal to comply with applicable laws or provide transparency. To be clear: • I was not negotiating price—I had already accepted it. • I did not ask for nonstandard treatment—just compliance with clearly established law. • I did not refuse payment—I requested that any fees be legally justified, not inflated or misrepresented. Your response frames this as a customer unwilling to pay. The truth is: your team was unwilling to provide a lawful buyer’s order or clarify the basis for its charges in writing. That’s not a preference issue—that’s a compliance issue. If helpful, I am willing to provide the full email and text message thread showing the entire conversation, including my legal references, proposal drafts, and consistent willingness to proceed in good faith. Update: I was also pre-approved with Navy Federal Credit Union, a lender that has no restrictions on self-registration or third-party title delivery. The dealership’s public claim that they were “not permitted” by a lender is inaccurate and not applicable to my case. This excuse was used only after I asked them to follow the law and remove Florida-based fees not required for Georgia-based military buyers. — Bobbie Faggins Pre-approved buyer, returning Jaguar customer Active-duty U.S. Army | Georgia Resident

Bobbie responded

As a continuation of my prior review, I want to highlight that Jaguar Sarasota never offered a Power of Attorney or standard titling affidavit—two basic documents routinely used when buyers lawfully self-register a vehicle in another state. These forms are standard across dealerships and commonly provided when a car is being shipped, sold across state lines, or financed through a third-party lender. I was pre-approved with a Military lender that does not require the dealership to register the vehicle on my behalf. Despite Georgia, Florida, and federal protections (SCRA/MRRA) clearly allowing me to self-register in my home state, the dealership refused to accommodate or document any pathway for this. Their selective refusal to provide these routine forms further proves this was not about legal limitations—it was a strategic move to shut down a lawful sale when they couldn’t maximize profit through inflated fees. If you are a military buyer or an out-of-state customer, get everything in writing and be prepared to escalate. I’ve already forwarded full documentation and public response contradictions to Jaguar North America.