Luis Pabon | Page 4

Service was great. Good timing. I was offered the package which would save me some money. Good timing. I was offered the package which would save me some money. More

by emilse Verified Customer Verified Customer

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Nothing was resolved now my warranty went up i was lied to & one of my car parts went missing to & one of my car parts went missing More

by dayne35 Verified Customer Verified Customer

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Quick and efficient and very friendly great service! Highly recommend this place for warranty items Highly recommend this place for warranty items More

by m.linkugel13 Verified Customer Verified Customer

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This is second time in dealing with Luis Pabon at Posner Park Chrysler, the service and knowledge regarding the issue was outstanding. He provided excellent customer service from vehicle status, the issue a Park Chrysler, the service and knowledge regarding the issue was outstanding. He provided excellent customer service from vehicle status, the issue and the timing regarding completion, which was exceptional. More

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I brought my Pacifica in for recalls. The service department scheduled me for a Thursday. I was given a rental but only for 2 days, after which I had to pay $50/ day. According to The service department scheduled me for a Thursday. I was given a rental but only for 2 days, after which I had to pay $50/ day. According to the representative, the service garage was backed up but they would try to get my vehicle done by the weekend, to avoid me having to pay for several days of rental. They were so backed up and slow that I didn’t get my car back until the following Tuesday (5 days total) causing my an expense of $150 for a simple recall work that involved updating some software and resetting codes. Probably 45 mins of work total. If they were t able to get to my car until Tuesday, why would they schedule me for service on a Thursday, knowing full well that there would be a significant delay, costing me money for their rental - on a fully covered recall service. I will only go here because it is the closest Chrysler dealership and only one within an hour drive. Previous experience when shopping for cars in 2021 here was also poor. Sales person took me on test drives in vehicles she knew nothing about. Every question I asked about features and performance was answered with “I’m not sure, we’ll have to ask my manager back at the dealer after the test drive. I drove 3 vehicles that day - all hybrids - none of them were charged so I was unable to test the hybrid drive systems. There was 1 2020 Pacifica hybrid that I was interested in within my budget, but it mysteriously had to be kept there and wasn’t ready to sell. It didn’t have a charger, and the shop didn’t seem to know how to charge it. A day later they told me that car was no longer available and tried to sell me a newer model that was $10,000 more than the previous one. Shady and subpar experience from sales and now also service. More

by barisax7411 Verified Customer Verified Customer

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Had to wait 5 hours for routine maintenance with an appointment. I was not happy about that experience. appointment. I was not happy about that experience. More

by LNIECY88 Verified Customer Verified Customer

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Mr. Luis was very Professional from the start. He informed me about my vehicle before it was in the stall to include the price. Very Professional. informed me about my vehicle before it was in the stall to include the price. Very Professional. More

by charleshoward410 Verified Customer Verified Customer

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Service department was great. From the Service Manager Thomas, the service advisor Luis and the techs. Took care of my issue with my Ram 3500. Thumbs up From the Service Manager Thomas, the service advisor Luis and the techs. Took care of my issue with my Ram 3500. Thumbs up More

by Don't care for this dealer Verified Customer Verified Customer

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Appoinent went well. Car taken care of quickly. Posner park service always runs smoothly, in my opinion. Car taken care of quickly. Posner park service always runs smoothly, in my opinion. More

by pipo3477.ac Verified Customer Verified Customer

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Scheduled recall in a timely manner, gave me a ride home and then back again. and then back again. More

by EH8159530511 Verified Customer Verified Customer

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