Luis Ortiz

After many years of working with one of the best sales associates at Wesley Chapel Toyota, I was surprised to learn yesterday that Mike Brockway has retired! Mike has always been my (and our) go-to person associates at Wesley Chapel Toyota, I was surprised to learn yesterday that Mike Brockway has retired! Mike has always been my (and our) go-to person for all things cars, which is why we’ve proudly owned Toyota vehicles for over 14 years—more than 14 cars in total. However, during yesterday’s visit to the dealership, I had the pleasure of working with Luisfer Ortiz, and I have to say, he did a phenomenal job! While “replacement” isn’t the right word (as Mike Brockway is truly irreplaceable), Luisfer exceeded my expectations with his exceptional service. Luisfer was incredibly patient, understanding, and never pushy. He took the time to listen carefully to my needs and made sure the entire experience was focused on me, not just making a sale. His respect for my preferences and dedication to ensuring my happiness, whether with a new car or simply the experience, was remarkable. I will definitely be staying in touch with Luisfer and referring him to others so they can enjoy the same positive experience I had. If you’re looking for a great experience at Wesley Chapel Toyota, I highly recommend visiting Luisfer Ortiz—and feel free to mention that Jason Soto referred you. More

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If you have ever been to a car dealership you know how stressful and overwhelming this can be. Man am I glad that I was able to work with Luis. It was legit the best experience I’ve ever had with getting stressful and overwhelming this can be. Man am I glad that I was able to work with Luis. It was legit the best experience I’ve ever had with getting a car. This was my second car and man it felt so seamless and Luis was able to give me words of wisdom as I was so nervous about making this purchase. He worked really well in explaining what may happen with pricing and what may not. You just don’t get that person-ability at car dealerships these days. If I ever buy another car or have a friend wanting to buy one. I will send them to Luis. The gentleman that also sold me the car at the end was super cool as well. Wish both of them all the best in the future and to continue being themselves cause it’s needed these days ! More

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Louis was professional and knowledgeable. It is always good to have someone to guide you through the process painlessly. It is always good to have someone to guide you through the process painlessly. More

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