Luis Murray

I can't say enough good things about this dealership. My experience with Luis Murrey was more than I expected. He was genuine in his interactions with me and his customer service was exemplary! I deci My experience with Luis Murrey was more than I expected. He was genuine in his interactions with me and his customer service was exemplary! I decided to purchase out of state, I live in Washington state after I had a very poor experience at our local Dodge Chrysler Jeep in Wenatchee Washington. The difference as to how I was treated by Luis as compared to the Wenatchee sales manager was night and day. Luis was extremely communicative and quick to respond to me phone calls and texts. Even on his days off. We were dealing with a shipping issue due to a wheel bearing on the shipper's vehicle. Even though this was out of Luis's control he was so apologetic and was concerned about my feelings and concern about getting the car delivered. He even took a video of it in the showroom to alleviate any concerns that I had that it was still there and it was mine during the time we were trying to arrange the shipping. He made sure that I was happy and felt cared for by the whole team. Another compliment goes to Shannon the delivery driver. What a kind and helpful person. He made sure that I understood all the paperwork and even connected me with someone (sorry I do not remember his name) to walk me through the paperwork page by page. Even though Shannon had a long 9 plus hour drive back he took his time, and I never felt rushed. Overall, I cannot say enough good things about this dealership, Luis and the care I received. I am highly recommending Lithia of Medford to all our family and friends. Sincerely, Anita Johnson (206)948-3530 More

Report | Print

Luis was great to deal with. Listened to what we were looking for and kept us with in out budget. Everyone we came in contact with was amazing. It was nice to see the GM come Listened to what we were looking for and kept us with in out budget. Everyone we came in contact with was amazing. It was nice to see the GM come out and talk to people. It was a very welcoming feeling. More

Report | Print

Always a great experience at Lithia Dodge Medford! Luis Murrey provided exceptional customer service — attentive, helpful, and made sure everything went smoothly. I’ve been a returning customer and wi Luis Murrey provided exceptional customer service — attentive, helpful, and made sure everything went smoothly. I’ve been a returning customer and will definitely keep coming back! More

Report | Print

Awesome! Very patient and respectful. They listened, and found the perfect vehicle for me! Highly recommend! Very patient and respectful. They listened, and found the perfect vehicle for me! Highly recommend! More

Report | Print

This is the second car we have purchased from this dealership. We are very happy with both experiences. We were helped by Luis who was friendly and on top of everything. I felt that he was understan dealership. We are very happy with both experiences. We were helped by Luis who was friendly and on top of everything. I felt that he was understanding and representing our needs both with the vehicle we wanted and by making things easy while working with the dealership. He called himself a "customer advocate" and I believe that he lived up to the name. I would recommend his services to anyone looking for a vehicle. In addition, Andy, the finance person was wonderful as well. We came in with a pre-approved loan option but he checked to see if it was the best deal for us. He found a loan for us that was at least 2 interest points lower than the deal we had walking in. I will absolutely go back to this dealership for future purchases. Thanks Guys!! More

Report | Print