Luis Lugo
Luis Lugo at Southern States Subaru

Luis Lugo

Sales Manager

Southern States Subaru

2511 Wake Forest Rd
Raleigh, NC 27609

4.9
14 Reviews
4.9

14 Reviews

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Languages Spoken

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14 Reviews of Luis Lugo

January 16, 2026

Dealership Rating
Employee Rating

Most painless car buying experience I've ever had. Found the vehicle we wanted online, got a price quote through email, and received a very fair trade-in offer for our car when I arrived. Jesalyn, the More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jesalyn (JJ) Martin , Mayra Magana

Jan 16, 2026

Southern States Subaru responded

Thank you so much for choosing Southern States Subaru! Please let us know if we can be of any more assistance.

December 14, 2025

Dealership Rating
Employee Rating

They were really friendly and were willing to meet a very fair deal. Will only buy from them in the future, probably my first time having a positive car sales experience in 45 years. More

by Rafaela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joey Hand

Dec 14, 2025

Southern States Subaru responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Southern States Subaru!

December 13, 2025

Dealership Rating
Employee Rating

My experience at Southern States Subaru was great. Everyone was very helpful and nice. I found the Subaru that I wanted and got an excellent deal. More

by Ben
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joey Hand, Spencer Brockhouse

Dec 14, 2025

Southern States Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 03, 2025

Dealership Rating
Employee Rating

This is my second experience with Southern States. I find them to be very Professional and I am very happy with my new Subaru.I loved my 1st Outback for 14 years! More

by MJAQ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jared Price

Nov 03, 2025

Southern States Subaru responded

Thanks for your feedback on your recent visit to Southern States Subaru. It's great to hear that we were able to assist you and that you had such a positive experience.

October 27, 2025

Dealership Rating
Employee Rating

Southern States Mazda was helpful, friendly, and professional in helping me find and buy a car. More

by prbuchan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Reggie Ransome, Kurt Gruenberg

Oct 27, 2025

Southern States Subaru responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

October 24, 2025

Dealership Rating
Employee Rating

Very quick and easy in and out of the dealership. Thank you for the service. More

by cindy_malstrom
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joey Hand , Jonathan

Oct 24, 2025

Southern States Subaru responded

Thank you for choosing Southern States Subaru. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 23, 2025

Dealership Rating
Employee Rating

I have been dealing with Southern States Subaru for a considerable amount of time. I never had a problem with this dealership or the people who work there. Randy Martin was an exceptional salesman. He More

by STORMIE12053
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Randy Martin , Arely Gonzalez

Oct 23, 2025

Southern States Subaru responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 22, 2025

Dealership Rating
Employee Rating

Everyone was great! Answered all of our questions start to finish. Process went very smoothly! More

by c.julie81
Recommend Dealer
Yes

Other Employees Tagged: Luis Lugo

Oct 22, 2025

Southern States Subaru responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 22, 2025

Dealership Rating
Employee Rating

Satisfying, relaxed, trust Randy Martin is easy to talk to, helped us find what we need. We trust him for best possible way to get us the best car that suits our needs. He is awesome! More

by chawkins818
Recommend Dealer
Yes

Other Employees Tagged: Luis Lugo

Oct 22, 2025

Southern States Subaru responded

Here at Southern States Subaru, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 09, 2025

Dealership Rating
Employee Rating

The facility was very nice and clean. The steak was friendly and efficient. My purchase was quick and efficient! More

by lizkellyadjuster
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Fuller Roberts

Oct 09, 2025

Southern States Subaru responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Southern States Subaru. We look forward to having you as one of our valued customers for many more years to come!

1

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