Luis "Lu" Fragozo | Page 4

Great experience for a first time buyer I went into Royal Kia without knowing much about buying a car. Marcus helped me find the perfect car and even though it took a few days it is definite I went into Royal Kia without knowing much about buying a car. Marcus helped me find the perfect car and even though it took a few days it is definitely worth it. Even when I wasn't sure if I wanted the car, Marcus let me take it for the night to decide if I wanted it. They worked with my budget and gave me a really great deal on my 2013 Kia Optima Hybrid. I would definitely recommend doing business with them. I also received a great price for my trade in. They are a really reputable company and offer unbeatable prices with fantastic warranties. More

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Wendy Ruhl Wendy went far and beyond helping me decide in my purchase / leasing..In all honestly many moments of wanting to walk out with my Audi. ..She did her Wendy went far and beyond helping me decide in my purchase / leasing..In all honestly many moments of wanting to walk out with my Audi. ..She did her best to make things work..Plus educate me on Kia..I think the manager stepping up was impressive because of a two day grueling experience in lack of knowledge and paperwork.I lost so much in sales plus my grandson almost got fired...Lack of knowledge was very time consuming. .stressing and of course fin a ncial loss...Wendy and Manager managed to put the deal together at the end...not feeling good about $1250 27 day deadline after trading my baby and wage losses because of lack of knowledge. .but happy to have a Kia experience. .Wendy you are fantastic in what you do...Manage thank you for coming forward to the mistakes of others..Benefits could have been more..but thank you More

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Amazing WORDS EXPLAIN HOW MUCH I APPERCIATE EVERY ONE THAT HELPED ME TOOK THE TIME TO UNDERSTAND ME. TREATED ME WITH RESPECT AND MADE SURE THAT I WAS OK THE W WORDS EXPLAIN HOW MUCH I APPERCIATE EVERY ONE THAT HELPED ME TOOK THE TIME TO UNDERSTAND ME. TREATED ME WITH RESPECT AND MADE SURE THAT I WAS OK THE WHOLE TIME DURING THE PROCESS BENT OVER BACK WARDS FOR ME I APPERCIATE EVERYONE THAT HELPED ME AND JUSTIN IS AMAZING INSIDE AND OUT GREAT PERSON AS WELL AS RUSSELL More

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I can't imagine a better used car purchase. Robert's knowledge and professionalism over and above his courtesy and friendly demeanor were key to closing the deal. Prompt attention to accessory c Robert's knowledge and professionalism over and above his courtesy and friendly demeanor were key to closing the deal. Prompt attention to accessory commitments was the frosting on the cake. My wife was always comfortable with the pace of the sale. More

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The best car buying experience ever! I was hesitant to go buy a new vehicle due to prior experiences, but Juan made the whole experience pleasant, non pressure and by far the best buying I was hesitant to go buy a new vehicle due to prior experiences, but Juan made the whole experience pleasant, non pressure and by far the best buying experience I've had. I highly recommend Juan Vasquez and the whole Kia staff to assist you in your next car buying experience! More

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Great experience! Our 5th purchase! Just bought from Royal for our 5th time! We keep returning for several reasons. Their pricing is great, their employees are professional and friendly Just bought from Royal for our 5th time! We keep returning for several reasons. Their pricing is great, their employees are professional and friendly and the experience feels different from other dealers. Most recently, I had the pleasure of working with a great young salesman named Eli Griffith. He was eager and helpful without being pushy and definitely NOT the stereotypical car salesman. Kevin Cravo and Lu Fragozo were both friendly and helpful. Buying a car can be a stressful experience, but I have never had a problem with this dealership. More

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Superb Customer Services My husband and I recently bought a previously owned vehicle from Royal Kia and this was the second purchase made from Royal Kia. Both experiences in My husband and I recently bought a previously owned vehicle from Royal Kia and this was the second purchase made from Royal Kia. Both experiences in purchasing from Royal Kia have been a pleasure. The first time we worked with Lu Fragozo and this time we worked with Lu and also Eli Griffith and both were extremely professional while making us feel comfortable without any high sales pitches or pressure to buy. We couldn't have asked for better customer service. In the past we have worked with Shawn Aranda in the Service Department and he showed repeatedly that he was there to assist with anything we needed and helped us to save money on servicing our vehicle. We will continue to tell friends/family about our great find with Royal Kia and send them your way! Thank you Royal Kia for making us feel like family! More

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Royal KIA knows Customer Service!! We got ourselves into a mess with another dealership. I could go into detail but I would end up writing a book. We tried working with that dealership We got ourselves into a mess with another dealership. I could go into detail but I would end up writing a book. We tried working with that dealership to get it corrected but it seemed that they were not committed to helping us. All we wanted to do was put this bad deal behind us and return one of the vehicles for one that was more reliable and would suit our needs. We gave them specific criteria that we were looking for and instead it seemed they were determined to force us into something that THEY thought was right for us.This went on for about a month until a friend recommended Royal KIA to us. I agreed with Maria our salesperson, Royal KIA should have been where we went to first. Maria, Beto and Lu understood and listened to what we were looking for. There was a time when I was about to give up because we were having difficulty finding the right car at a payment that we could afford, but Maria and Lu were committed and continued to work hard to find something that would work for us. We went to Royal KIA expecting to get into a reliable used car, instead they were able to get us into a brand new 2015 Sorento (THAT WE ABSOLUTELY LOVE!!) at a payment that was affordable and at a lower interest rate than we had on our other vehicles that we purchased at the other dealership! Thank you Royal KIA!! More

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Wonderful experience at Royal Kia on Speedway. Every time I stopped at this dealership, someone greeted me within a minute to see how they could help me, or who they could direct me to. Our salesm Every time I stopped at this dealership, someone greeted me within a minute to see how they could help me, or who they could direct me to. Our salesman was professional, friendly, efficient, and accommodating to our schedules for paperwork signing. Our experience at Royal Kia was a great one and I would highly recommend it to others looking to buy a car. Carrie Evans More

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Awesome Royal KIA made trading our car in a new KIA Forte as painless as possible. Juan and Lu were awesome and took the time we needed Royal KIA made trading our car in a new KIA Forte as painless as possible. Juan and Lu were awesome and took the time we needed More

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