Luis "Lu" Fragozo | Page 2

Turned car buying from a nightmare to a blessing I went to almost every car dealership in Tucson except for the Nissan dealership before I ended up at Royal Kia. Bryce was out front greeted me and he I went to almost every car dealership in Tucson except for the Nissan dealership before I ended up at Royal Kia. Bryce was out front greeted me and helped make my experience fun like car buying is supposed to be. I let him know what vehicle I was already interested in. (After looking at their excellent website.) And within 20 minutes of me being at the dealership the car was pulled up front so that I could test drive it. Bryce was very knowledgeable and I was able to get ahold of him every time I called. Lou helped out in every way that he could and even though Bryce was off work when I actually came in to purchase my vehicle Ruben was an excellent person to deal with as well. I ended up purchasing my 2011 Volkswagen Jetta with confidence! All three of them work together as a team to get me into the vehicle that I wanted to purchase that other dealerships told me didn't exist. All in all this is got to be one of the most amazing dealerships in Tucson and I've been to nearly all of them. Not only do I give them 5 stars but I recommend this dealership to anyone and everyone. So much so that my wife even bought a car the very next day!! Where one was very helpful and was awesome to deal with as well. I just want to say thank you to all the guys who helped me and my wife purchase are brand new cars and that all of you guys were absolutely amazing!!! More

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KIAtastic!!! Melissa Shelly is an amazing person. She and Lu went above and beyond to make the customer happy! We have come to Melissa for two cars now, and will b Melissa Shelly is an amazing person. She and Lu went above and beyond to make the customer happy! We have come to Melissa for two cars now, and will be back for another in the future!! More

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Easy and low pressure The experience was very positive and low pressure. We got what we wanted for a fair price. Everyone was easy to work with and friendly The experience was very positive and low pressure. We got what we wanted for a fair price. Everyone was easy to work with and friendly More

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Ariel was fantastic! Very friendly and funny! Made the whole process smooth and took care of us! Thanks Ariel for a beautiful new car for our growing family! Very friendly and funny! Made the whole process smooth and took care of us! Thanks Ariel for a beautiful new car for our growing family! More

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Great experience I was very excited with the car I picked out. I felt that I was listened to and wasn't sold at like other dealerships. There was a small incident with I was very excited with the car I picked out. I felt that I was listened to and wasn't sold at like other dealerships. There was a small incident with my trade in taking longer than expected, but I understand with new employees things can be missed easily. I felt that River was very concerned for my time since I had to be at work later that day, and he did what he could to make things go faster. Things did go kind of slow in the beginning, but I was okay with that since I was very nervous with my first car buy that I needed the time to calm down. Overall I had a good experience, far better than I had at other dealerships for sure. More

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Great experience and Anchoret is awesome! Our first experience with Royal Kia was when we first inquired about the Niro over the phone and we were met with so much enthusiasm, fun facts, which Our first experience with Royal Kia was when we first inquired about the Niro over the phone and we were met with so much enthusiasm, fun facts, which got us really excited about the car, unlike other dealers we experienced. We decided to come in and lucky for us Anchoret greeted us. She is a darling, very sweet, but most importantly very knowledgeable about the vehicles. We already did our research on the car but Anchoret taught us a bunch more and answered every question we had. We never felt pressure during the process, and Lu, Umberto, and the team were accommodating in getting the vehicle we wanted. More

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A+ to entire staff We were treated with respect and courtesy by our salesman Ariel Karagodskiy. The entire staff was very friendly and helpful. We will recommend this We were treated with respect and courtesy by our salesman Ariel Karagodskiy. The entire staff was very friendly and helpful. We will recommend this dealership. More

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Kia Hometown Dealer's Personalized Event! It is a rare occasion to go for a test drive and be treated like Queen for the Day, it could only happen at Tucson's Kia Hometown Dealership. First, o It is a rare occasion to go for a test drive and be treated like Queen for the Day, it could only happen at Tucson's Kia Hometown Dealership. First, of all I I called because I received an email from Luis Fragozo for a gift for me for $50 to test drive a Kia, he said come down. Upon arriving I was greeted by Fragozp who told me the salesperson he set me up with was busy. He proceeded to get the keys to Kia Soul that I was interested in and off we went. I told him about having had a foreclosure in 2010, over a home equity loan, where I lost my home of 28 years, but that now I could count it as a blessing, in retrospect. I struggled to build up my credit, but somehow did it. Then the magical happened with River lintner, when we got back from the test drive. Lintner seemed like he was waiting with honest enthusiasm to continue helping me. Lintner was very efficient in explaining every step of the procedure, This was not my first time buying a vehicle, as I had purchased a new Kia Sedona in 2002, that served me in value and quality for 14 years. Lintner made it so special for me that I pulled over after leaving in my new Kia in gratitude for being treated like Queen for a day. I will admit that in my whole life I had never been given Beautiful Roses and the extra detail of putting a big red bow on my Kia and a picture completed my special purchase. I really wanted an Alien II, and I wanted an automatic, but it turned out that the only Alien II was a standard and I love it. I expected to get a remote key and was disappointed but call River and I may get one yet, as he is going to check with the parts department. I thought that is all that was used today and a busy woman like me needs one. I am sure it will work out. I am up for a promotion at my job and having a dependable vehicle I feel will seal my promotion. In the event of that happening it will be because of my purchase at my special hometown dealership where I know I will get great service and value. I am so proud to own a Kia and will tell ever everyone I know to go buy their vehicle from Tucson's Greatest Hometown Dealership. With my deepest gratitude and thanks, Patricia Moncada More

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Buying another Kia! I explained to sales agent Tom Rice what I was looking for in a vehicle and he really listened. No haggle pricing. He went over all the options and we I explained to sales agent Tom Rice what I was looking for in a vehicle and he really listened. No haggle pricing. He went over all the options and we were able to take care of everything within a few hours. Because it was a Saturday and I arrived later in the afternoon, Tom was getting the paperwork together and his co-workers chipped in asking if he needed copies of paperwork delivered to finance or to inspect the vehicle we were trading in. I really liked the teamwork. Tom never rushed anything, took his time to make sure we understood warranties and additional optional services that we might want. He also answered all of our questions. I have recommended other family members and friends to Royal and will continue to do so. This is my 5th Kia purchased from this dealer over the last 16 years. More

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The right dealership, the right car! I came in to Royal not thinking it was going to work out. I thought I'd give it one last shot. I wanted a specific car, but had a few challenges, incl I came in to Royal not thinking it was going to work out. I thought I'd give it one last shot. I wanted a specific car, but had a few challenges, including a trade I was upside-down on. My guy Alfredo treated me with respect and honesty the entire time, and went above and beyond to find the car I wanted, and the deal that worked for my situation. Whether you've been looking for a while, or just starting out, give Royal a shot. You'll be glad you did. I am! More

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