Luis Hernandez

I recently serviced my Car Mazda CX5 as your Lake Ford. Please see my feedback below. I wanted to share the reasons for my early service and the concerns I have following the recent visit: Reason Please see my feedback below. I wanted to share the reasons for my early service and the concerns I have following the recent visit: Reason for Early Service I scheduled the service earlier than usual because I will be out of the country for two months and wanted to ensure everything was checked beforehand. Brake Pads and Tires My vehicle advisor strongly recommended replacing brake pads and tires immediately, whereas my previous advisor in August indicated they could last another year—until August 2026. When I mentioned I needed a few more months, the advisor responded sarcastically, which was disappointing. Driving Experience After Service I do not notice any improvement in driving conditions after the service. Typically, the car feels smoother and less noisy, but this time it seems the maintenance was not properly done. Also my odometer still shows 800 miles to service. I assume this was not reset. Windshield Wipers When I signed the maintenance mileage contract, I was told windshield wipers would be replaced annually. However, when I asked during this visit, I was informed this is not covered. Costs and Promises I paid $838 for maintenance mileage, $2,638 for the vehicle service contract, and additional charges for the Prema Plate. During the sales process, I was promised quality service and annual wiper replacement. Currently, I am neither receiving the expected service nor the promised replacements. (I understand brake pads and tires are not covered.) Car Wash My car was not washed or cleaned, even though I was told this is complimentary. When I asked, the advisor said it was too cold to wash the car. I have never heard this reason from other dealers. Furthermore, why was the car wash included on the invoice if it was not completed? Isn't this cheating your customer who has trusted your team? Overall highly disappointed with your service this time. I'm not available in the country starting today, so please email for any questions. More

by sunilchandran1086 Verified Customer Verified Customer

Report | Print

Everything went well, except the paperwork said our Ranger received a complimentary wash, but it didn't. Ranger received a complimentary wash, but it didn't. More

by Rjkoehler0 Verified Customer Verified Customer

Report | Print

Always have prompt and courteous service. They make an oil change quick and easy plus give the car a wash before I get it back. They make an oil change quick and easy plus give the car a wash before I get it back. More

by Chuck R Verified Customer Verified Customer

Report | Print

Luis was kind, mostly everyone is rude and doesn'tseem to want to help or explain anything. Also I have worked with Gina S in the past and she is top notch with customer service!!!! want to help or explain anything. Also I have worked with Gina S in the past and she is top notch with customer service!!!! More

by sarahlsomeone Verified Customer Verified Customer

Report | Print

Brought my vehicle in I explained what happened to it. Luis told me what they were going to do and asked me to go have a seat. Luis told me what they were going to do and asked me to go have a seat. More

by verkuilenp Verified Customer Verified Customer

Report | Print

Lake Ford went above and beyond to provide excellent service for the oil change. They reached out to me after the oil change to ensure the services went well and I left as a satisfied customer. service for the oil change. They reached out to me after the oil change to ensure the services went well and I left as a satisfied customer. More

by Jeremyj333 Verified Customer Verified Customer

Report | Print

Facility is nice. Serv.dept is okay. Took car in for service. Didn't solve the problem. Will be taking to another dealership. Serv.dept is okay. Took car in for service. Didn't solve the problem. Will be taking to another dealership. More

by cmayelater02 Verified Customer Verified Customer

Report | Print

I SPENT A YEAR WAITING FOR MY REWARD POINTS FOR PURCHASING A VEHICLE HERE AND NEVER GOT THEM. NOW THE EXCUSE IS THAT IT HAS BEEN OVER A YEAR SO NOTHING CAN BE DONE. 150 DOLLARS LOST. I ALSO HAD TO PURCHASING A VEHICLE HERE AND NEVER GOT THEM. NOW THE EXCUSE IS THAT IT HAS BEEN OVER A YEAR SO NOTHING CAN BE DONE. 150 DOLLARS LOST. I ALSO HAD TO PUT AIR ON MY TIRES BECAUSE THEY WERE SUPPOSEDLY ROTATED WITH THE OIL CHANGE SERVICE BUT THE AIR WAS NEVER CHECKED. 30 AND 31 PSI WITH COLDER WEATHER ON THE WAY More

by mg022688 Verified Customer Verified Customer

Report | Print

Great prompt service and excellent customer support , friendly service department and great location and access friendly service department and great location and access More

by mlewand245 Verified Customer Verified Customer

Report | Print

Love the car pick up Only things was having to adjust my seat for the very tall driver. Don't have memory seats so took a few adjustments before it was back to comfortable for me seat for the very tall driver. Don't have memory seats so took a few adjustments before it was back to comfortable for me More

by terryjoschmidt Verified Customer Verified Customer

Report | Print