Luis Hernandez
Luis Hernandez at Lake Ford
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Luis Hernandez

Service Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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4.6
26 Reviews
4.6

26 Reviews

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26 Reviews of Luis Hernandez

January 20, 2025

Dealership Rating
Employee Rating

They were able to get me in for an oil change at the last minute. More

by gturdo
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Recommend Dealer
Yes

January 19, 2025

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On-line scheduling is great. Everything was done quickly and correctly. Luis is a great rep. More

by r.fournelle
Recommend Dealer
Yes

January 15, 2025

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Respectful and just very helpful i love the treatment we receive from all the workers More

by blancarios232
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Recommend Dealer
Yes

January 15, 2025

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Service work has been excellent and timely. Micah is very pleasant and professional and answers any questions that I may have. More

by NONE23
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Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards

January 15, 2025

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Respectful and efficient. My special requests were adhered to as I had requested and completed in a timely manner. More

by CC
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Recommend Dealer
Yes

January 10, 2025

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They sold me a 2020 for Explorer with transmission issues, cabin pressure issues….etc.Then they are trying to talk me into keeping the vehicle. I only had it for a month and a half.I will DEFINITELY n More

by Cmac2k
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Recommend Dealer
No

Other Employees Tagged: Nick Strickling, Micah Edwards , Chris-salesman

January 10, 2025

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Service was smooth and fast with the skill and help of the techs and employees. Took about 15-25 minutes. More

by Cungcem
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Recommend Dealer
Yes

January 10, 2025

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Best customer service/dealership in town. Fixed the vehicle when promised and clearly informed me about future items that are not needed to be fixed now but maybe on the next visit. More

by wjd442008
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Recommend Dealer
Yes

January 03, 2025

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Appreciate the option to have my vehicle picked up and returned for an oil change. Much more convenient than waiting at your facility. More

by laurenelisha
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Recommend Dealer
Yes

Other Employees Tagged: Alec Williams

January 01, 2025

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Employee Rating

I have sent my complaint concerning my experience with milwaukee ford and customer service. My score is just an example of how poor the service was. I hope in the near future ford will carefully examine t More

by timothy.biggers
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Anthony Proano , N/A

Jan 16, 2025

Lake Ford responded

Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had with us. We understand how important it is to feel valued and well-served, and we’re sorry that we fell short during your visit. Regarding the use of cell phones, we want to clarify that they are an essential tool for our staff when interacting with customers and performing important tasks. We use them to check in vehicles, scan VINs, run various inspections (such as recalls and tire checks), and access essential apps to ensure that every service is done correctly and efficiently. However, we absolutely understand that the appearance of cell phone use during interactions with customers can be distracting, and we are committed to making sure our team maintains the highest level of professionalism. We will review our processes to ensure that staff are fully focused on providing excellent customer service and that technology is used appropriately in the background, not at the expense of face-to-face interaction. We truly value your feedback and will take it into consideration as we continue to improve our customer service. If you would like to discuss your experience further, please don’t hesitate to reach out. We’re committed to ensuring that all future interactions meet your expectations and help restore your confidence in our dealership.

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