Luis Gutierrez

I recently switched dealers to service my car. I am so happy that I did! The customer service at Cutler Bay is exceptional. My service agent, Fernando, communicated with me every step of the way. I am so happy that I did! The customer service at Cutler Bay is exceptional. My service agent, Fernando, communicated with me every step of the way. My car was serviced within time frame- super quick and efficient! They recently checked in on me to ensure everything was running smoothly. David Appleton and Luis Gutierrez know how to run a dealership! More

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Excelente Servicio de Oliver y Mary de la Concepcióncesta chica es un amor. Rene Sanchez en el financiamiento y Luis el general Manager.Me he sentido como en casa. Muy profesionales en todo momento. Es un pl chica es un amor. Rene Sanchez en el financiamiento y Luis el general Manager.Me he sentido como en casa. Muy profesionales en todo momento. Es un placer ser parte de Mercedes BENZ!! More

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Oliver's service was excellent. He is always attentive of the customer and very professional. Definitely reccomend. He is always attentive of the customer and very professional. Definitely reccomend. More

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Excellent customer service, James my Service Adviser was courteous and made sure everything was to perfection. My compliments to management! Keep up the good work! courteous and made sure everything was to perfection. My compliments to management! Keep up the good work! More

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MB of Cutler Bay delivers A+ service. Can’t thank the service department enough for making it easy. Special thanks to Charlie, Nicholas and Jose. You have a great team! Can’t thank the service department enough for making it easy. Special thanks to Charlie, Nicholas and Jose. You have a great team! More

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I don't usually make posts like this, but in reality, just as we complain when things go wrong, we should also highlight the good experiences. This is my third purchase of a Mercedes Benz car from Merced just as we complain when things go wrong, we should also highlight the good experiences. This is my third purchase of a Mercedes Benz car from Mercedes Benz of Cutler Bay. The second experience was not as pleasant since the car I chose was unsuitable for my needs. I contacted the dealer's best salesperson, the most knowledgeable, professional, kind, and patient, Miss Janyll Henriquez, and she, together with the great team, made up of the general manager, Mr Luis Gutiérrez, the sales director Mr. Daniel Baster, the sales managers Mr. Oliver Ortiz and Mr. Ira Jones and the financing manager Mr. Albert Torres managed to leave the dealership with great satisfaction. Do not hesitate to visit Mercedes Benz of Cutler Bay when you want a Mercedes Benz car. I highly recommend it. No suelo hacer publicaciones como esta, pero en realidad, así como nos quejamos cuando las cosas van mal, también deberíamos destacar las buenas experiencias. Esta es mi tercera compra de un automóvil Mercedes Benz de Mercedes Benz de Cutler Bay. La segunda experiencia no fue tan placentera ya que el auto que elegí no se adaptaba a mis necesidades. Me comuniqué con la mejor vendedora del concesionario, la más conocedora, profesional, amable y paciente, la Srta. Janyll Henriquez, y ella, junto al gran equipo conformado por el gerente general Sr. Luis Gutiérrez, el director de ventas Sr. Daniel Baster, los gerentes de ventas Sr. Oliver Ortiz y Sr. Ira Jones y el gerente de finanzas Sr. Albert Torres logré salir del concesionario con gran satisfacción. Cuando desee un automóvil Mercedes Benz, no dude en visitar el concesionario Mercedes Benz de Cutler Bay. Los recomiendo altamente. More

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Once again, I had an exceptional experience with the service department at M-B Cutler Bay. They are true professionals. service department at M-B Cutler Bay. They are true professionals. More

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One of tthe best car purchase experiences I have ever had!! Luis got me to the right person, Eric he searched for the right vehicle and got us exactly what we were looking for. Rene and Oliver were outst had!! Luis got me to the right person, Eric he searched for the right vehicle and got us exactly what we were looking for. Rene and Oliver were outstanding they explained everything from warranty to services. Amazing More

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Wow! You feel so welcome here, extremely professional and to the point. Janyll Henriquez Was my sales person and she went well above and beyond to meet a You feel so welcome here, extremely professional and to the point. Janyll Henriquez Was my sales person and she went well above and beyond to meet all my needs. Sales manager Oscar is an excellent person who is always willing to help. More

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The best service and the most professional team! I would recommend going to MB Cutler Bay to anyone looking for a car. I would recommend going to MB Cutler Bay to anyone looking for a car. More

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