Luis Gonzalez

Sleazy, cheap and underhanded tactics at the dealership. Misrepresentation and misinformation to the max. Find another dealer. Don't get trapped here. Misrepresentation and misinformation to the max. Find another dealer. Don't get trapped here. More

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This under new ownership dealership is the absolute example of the sleezy car sales experience. From the moment they contacted me in regards to my lease ending straight through my visit I was lied to a example of the sleezy car sales experience. From the moment they contacted me in regards to my lease ending straight through my visit I was lied to and given nothing but unrealistic overinflated pricing. This dealership will be out of business shortly, don’t waste your time go elsewhere. More

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Charing 3k over MSRP. I schedule an appointment to test drive a Sienna. When I got there, they said the owner of the dealership took it out for the weekend and I couldn't test drive it. Not a good way to drive a Sienna. When I got there, they said the owner of the dealership took it out for the weekend and I couldn't test drive it. Not a good way to earn my business. More

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Horrible Customer Service. After researching a vehicle online, I spoke with a sales representative, Matthew Cortez, to arrange a test drive of a Prius Prime. I was given an appointment and instructed to online, I spoke with a sales representative, Matthew Cortez, to arrange a test drive of a Prius Prime. I was given an appointment and instructed to speak with the manager Luis Gonzales. After driving 30 minutes to the dealership, I learned that the dealership did not in fact have the vehicle or anything similar in stock. Upon expressing my displeasure and asking to speak with Mr Gonzales, I was informed that he was too busy to speak with me. I can only assume that this was all a ploy to see if I would settle for some other vehicle. Give me a break. I wish it was possible to leave less than one star... Avoid this dealership. More

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Sleezy dealershipI put a $1,000 deposit on a car and Sleezy dealership I put a $1,000 deposit on a car and they sold it They Agreed to sell me a slightly higher priced one for the same amount and when Sleezy dealership I put a $1,000 deposit on a car and they sold it They Agreed to sell me a slightly higher priced one for the same amount and when I arrived with my down payment, Mustafa, the finance manager acted like he had no idea what I was talking about I was assured on the phone by Luis it would be handled well I insisted Mustafa call Luis who denied making this agreement with me and instead claimed he only agreed I’d have the same monthly payments on a higher prided car? They were rude, unapologetic, and just sleazy from start to finish. Abrasive and aggressive and pushy I will never go back More

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My experience with Toyota City has been frustrating, to say the least. I'll leave this here for others to read; hopefully it saves you a headache. I worked with Genuine Thomas who sold me a lease for a say the least. I'll leave this here for others to read; hopefully it saves you a headache. I worked with Genuine Thomas who sold me a lease for a Toyota RAV4. After the deal was done, he indicated they didn't actually have the car. Okay fine, when will it be at the dealership? "Tomorrow or Friday." Next day, I follow up, "Can I get a status on the car?" Turns out it'll be here next week. Next week, I check in, "Can I get a status on the car?" Oh, Genuine isn't in, you'll need to talk to Luis Gonzalez. After speaking with Luis, he indicated that the cars are in Vermont and need to be shipped down to NY. He's been "waiting on the phone for hours" to find out where my car is. I ask him to follow up with me when he has an estimated timeline. The next day, Luis follows up, telling me it would be here sometime in the next 1-2 weeks. I asked him to follow up in a week. In a week, no followup. I call in, Luis isn't there. Now I'm speaking with Isaac Weiner who indicated that the system is indicating "tomorrow" but it could be next week. This is insanity. You shouldn't have to do this ridiculous dance to lease a car. Get a car somewhere else. I still don't have mine. -- Update Jan 25 Genuine dropped off the car at my apartment. I'll give them points for driving here and dropping off the car. I'm glad to finally have the car; it's been quite a journey. -- Update Feb 17 The lease is now shown up at Toyota Financial, and it's listed at 10k miles per year, and not 12k miles per year. Haha, my god. This doesn't end. I'm now calling Toyota City to have them correct the mileage. Guess they couldn't leave me without one last problem. More

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I just leased my 2nd vehicle with Toyota City in Mamaroneck, and Ginny, Joe, Jason & Luis were all true professionals and great to work with. Will recommend this dealership without hesitation. Mamaroneck, and Ginny, Joe, Jason & Luis were all true professionals and great to work with. Will recommend this dealership without hesitation. More

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Marc, Joe, and everyone at Toyota City were very informative and helpful. Great experience all around! We are sure that we will love our new Toyota! informative and helpful. Great experience all around! We are sure that we will love our new Toyota! More

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Fantastic dealership and service both George and Joseph were more than helpful getting me set up in this beautiful vehicle. Joseph covered thoroughly all technal details much appreciated were more than helpful getting me set up in this beautiful vehicle. Joseph covered thoroughly all technal details much appreciated More

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Sup are very satisfied with the service to help very sufficient helpful courteous nice and polite very thorough and directions showing me how to use the car but phone calls back and keep me waiting ever sufficient helpful courteous nice and polite very thorough and directions showing me how to use the car but phone calls back and keep me waiting everything went very smoothly as an enough what’s left to say very happy very satisfied no complaints More

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