Luis Duran

Questionable Information and Zero Communication The sales rep was great — answered all our questions, got us into the car we wanted, and then handed us off to the finance manager, Destiny Rude. Unfortu sales rep was great — answered all our questions, got us into the car we wanted, and then handed us off to the finance manager, Destiny Rude. Unfortunately, the experience went downhill from there. She questioned nearly every decision we made regarding add-on features, and whenever we declined something, she told us it “wasn’t smart.” She tried to sell us an oil change and tire rotation package. When I did the math based on Hyundai’s recommended 7,000–8,000 mile service interval, she insisted I needed oil changes every 3,000 miles because I live in Minnesota and that this qualifies as “severe driving conditions.” I explained that we’ll primarily be driving to and from work — cold weather alone does not automatically mean severe use. Severe driving would include consistent towing, hauling heavy loads, or frequent off-road use — not normal commuting in winter. She then told me that failing to change the oil every 3,000 miles would void my warranty. At that point, I said if that were true, I wouldn’t want the car. Other manufacturers like Toyota, Honda, and Mazda recommend 7,000–8,000 mile intervals without voiding warranties. That’s when she admitted she was new and brought in Luke Burfield to answer my question. I asked a simple question: What is the maximum number of miles I can drive between oil changes to remain compliant with my warranty? He replied, “4–5k.” I asked for a specific number, not a range. He continued giving me a range. I then pulled out my phone and confirmed that Hyundai recommends oil changes every 8,000 miles or 12 months, whichever comes first. The service package they were pushing would have cost nearly double what standard maintenance would cost at the recommended interval. Seven weeks later, we received a bill from Hyundai Finance stating our first payment was due. When we called, we were told our contract shows the first payment was due 13 days after purchase, with the next due at the beginning of the following month. They provided a copy of the contract reflecting that a payment had already been made and that the next payment was due on the 1st. We were told they could not update the contract and that we needed to speak with the dealer. We left three voicemails — two for the finance managers and one for the GM — and received no response. A finance manager, Romelo Carter, eventually called me back and said the deferred payment option was something that needed to be selected at the time of sale. He apologized that it wasn’t explained to us. Shortly after, he said he had to take another call and handed the conversation over to Luis Duran. Luis spoke quickly and went on at length about how this was due to a Tier 2 credit approval, that we did not qualify for Tier 3, and that because we purchased a top-of-the-line trim, the 90-day deferred payment option was intended for more affordable vehicles and did not apply to ours. He repeatedly emphasized that we signed the contract, that it had been two months, and that there was nothing he could do. He stated it was ultimately Hyundai Finance’s decision. More

Report | Print

Great team and overall service. No high pressure tactics and a knowledgeable team. Highly recommend stopping by! Andrew D., who was only 3 weeks in the job helped us and was amazing No high pressure tactics and a knowledgeable team. Highly recommend stopping by! Andrew D., who was only 3 weeks in the job helped us and was amazing. Speaks highly of how they train in new staff and overall hiring decsions! More

Report | Print

Great customer service while meeting the customer needs in a vehicle. Nate did his best to make me feel respected and addressed my questions with a polite manner. I am a very happy new car owner. Thanks to in a vehicle. Nate did his best to make me feel respected and addressed my questions with a polite manner. I am a very happy new car owner. Thanks to the staff for great service! More

Report | Print

We had a very pleasant experience working with Carrie and Luis. We were in and out the door in less 2 hours. Luis. We were in and out the door in less 2 hours. More

Report | Print

I just had - no, enjoyed - one of the best car buying experiences ever. I helped my son purchase his first real car at Luther Bloomington Hyundai. The process was so simple. No pressure. No stress. Just experiences ever. I helped my son purchase his first real car at Luther Bloomington Hyundai. The process was so simple. No pressure. No stress. Just plain simple and effortless. Our salesman - AK - was absolutely fantastic. Pleasant. Kind. Considerate. Always smiling. Just an absolute joy to work with. Highly recommend you ask for him. We had done considerable research and knew the vehicle we wanted to see. A certified 2024 Sonata. Mentioned the stock number. AK got the car, even had it washed. We test drove it. Happy, we wanted to talk an out the door price. Numbers (prices + fees) clearly shown on a computer screen (no silly 4 square or paper magic). I did most of the talking, and AK listened. Spoke with his manager a couple times as we went back and forth but in about 15 minutes we had a deal. Really? This is how buying a car SHOULD BE! Louis the finance manager was awesome as well. Ran into a slight issue as we were paying cash, but he helped us make it work. Explained other extras, but no pressure. Deal done, they detailed the car and we were on our way. About 2 hours start to finish. Wow. Can't thank them enough. Highly recommend this dealership. Had so many horror stories in the past, but this was masterclass. Car buying 2025: right here in MN. More

Report | Print

Andy was awesome and so helpful for us as we just purchased a new to us car. He answered all our questions and was kind and professional. We would love to work with him again! purchased a new to us car. He answered all our questions and was kind and professional. We would love to work with him again! More

Report | Print

From the moment I walked into Luther Bloomington Hyundai I felt welcomed, everyone was friendly, helpful and I am so happy that I decided to go there; I drove away in my new vehicle happy as ever! The whole I felt welcomed, everyone was friendly, helpful and I am so happy that I decided to go there; I drove away in my new vehicle happy as ever! The whole process was very simple and fast! More

Report | Print

Rich was very helpful in our car purchase. Sorry it did not go smoothly with the finance department. Did not appreciate the hard sell to add on maintenance options. The agent clearly had littl Sorry it did not go smoothly with the finance department. Did not appreciate the hard sell to add on maintenance options. The agent clearly had little or no experience in titling a car for a revocable trust. The dealership is currently going through a remodel which made things a little inconvenient. More

by rbethke2015 Verified Customer Verified Customer

Report | Print

Do NOT work with Lariah as your sales person. I've worked in customer service and sales before and could not believe her aggressive approach. As soon as I mentioned wanting to negotiate the pric I've worked in customer service and sales before and could not believe her aggressive approach. As soon as I mentioned wanting to negotiate the price on a vehicle her face and body language became angry and serious saying "there's no negotiation." When I mentioned I had a manager elsewhere willing to work with me she said it was "full of xxxx." I had to remind her to keep her profanity to a minimum because I don't handle myself in that manner and would expect she wouldn't either in her work environment. Nonetheless she had the audacity to say that I was "clearly angry" mind you I'm a very calm person and dislike being that customer who gives others a hard time but I was taken aback by her behavior and aggressive attitude. It was evident she was trying to make the sale and get me out of there and yeah I'll call her out on this rude behavior of hers. Reason I gave the place any stars at all is because of Keith the manager who apologized for her behavior and threw in some mats for me. Josh and Luis were also really great people to work with. My greatest respect to Luis, a gentleman who really knows his stuff and didn't mind explaining concepts until I fully understood them. Recap: avoid Lariah unless you want someone who is unable to keep their impulsive and rude behavior under control just to make a sale. Everyone else was really cool. More

by Pgomez Verified Customer Verified Customer

Report | Print

Everyone was extremely friendly and helpful. The entire process was very efficient even though they were crazy busy because it was Black Friday. The entire process was very efficient even though they were crazy busy because it was Black Friday. More

Report | Print