Luis Cruz
Luis Cruz at Murgado Lincoln of Chicago
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Luis Cruz

Pre-Owned Manager

Murgado Lincoln of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.6
5 Reviews
4.6

5 Reviews

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5 Reviews of Luis Cruz

February 23, 2025

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Employee Rating

I bought my viehical 7 months ago and It’s been in the shop four times and it’s still not running properly it’s a 2024 Ford escape. They claim that there waiting for a software update. Meanwhile my check More

by bcrossley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 24, 2025

Murgado Lincoln of Chicago responded

We’re really sorry to hear about the ongoing issues with your 2024 Ford Escape. This is certainly not the experience we aim to provide, and we understand how frustrating it must be. Please reach out directly, and we’ll work with our service team to address the issue as quickly as possible and keep you updated on the progress. Your satisfaction is very important to us. Send a message to: charles.grosso@murgadofordlincoln.com.

Feb 26, 2025

bcrossley78 responded

This message is for Luis Cruz. I’m waiting to hear back from you about the loaner car that you promised. I often wondered when my car will be repaired or called for the software upgrade. The check engine light stays on the dash board further damaging my vehicle which is only 7 months old. Mr Cruz I have been very disappointed with this whole situation.

February 13, 2025

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Employee Rating

Reliable and trustworthy service! Grateful for your care of our vehicles, the reason we keep coming back! More

by gerrypehler
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Lawshea, Joshua Smith

Feb 19, 2025

Murgado Lincoln of Chicago responded

Thank you for your trust and loyalty! We're grateful for the opportunity to care for your vehicles and look forward to serving you again.

February 01, 2025

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They were patient and worked with my numbers and I walked out with something nice More

by abrereynolds1991
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Avery Lawrence , Elmira Ismailova

Feb 03, 2025

Murgado Lincoln of Chicago responded

We're so glad to hear that our team was patient and worked with you to find the perfect solution. It's great that you walked out with something you’re happy with! We appreciate your feedback and look forward to helping you again in the future!

January 24, 2025

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I worked with Darnisha and Jonah on this purchase. Both were friendly and not high-pressure. They both worked hard to get me the deal I wanted. More

by stephenfagula
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Avery Lawrence, Ali Bila , Jonah Tomlinson, Darnisha

Jan 27, 2025

Murgado Lincoln of Chicago responded

Thank you for the great review! We’re so glad to hear that our team provided a friendly, low-pressure experience and worked hard to get you the deal you wanted. Your satisfaction means a lot to us, and we look forward to assisting you again!

December 21, 2024

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Employee Rating

Service was superb, amenities provided are also top notch as they have been. Kaleb Ortiz was a great service provider, was extremely personable and was able to explain the services very well. Did his best to More

by richard.rene.trejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kaleb Ortiz

Dec 24, 2024

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear that Kaleb Ortiz provided you with superb service and was able to address your concerns while ensuring you received the best price possible. We appreciate your feedback and look forward to assisting you again in the future!

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