Luis Carrera

Awesome experience from initial contact to purchase. Our sale associate Luis was great! I had inquired about a used vehicle online and the team sent me a detailed, personalized video showing the SUV. We de sale associate Luis was great! I had inquired about a used vehicle online and the team sent me a detailed, personalized video showing the SUV. We decided to make the trek from Orlando to see the SUV. It was raining and we arrived 30min before closing. At no point did anyone make us feel rushed. I was dreading the negotiation, but pricing was transparent and their initial offer for my trade-in was better than expected. No need to negotiate and no games. Happy to recommend Toyota of Melbourne. More

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Hi Jose:I am still trying to figure out what happened Hi Jose: I am still trying to figure out what happened today - called ready to purchase a car for my son ( https://www.toyotaofmelbourne.com/used-M Hi Jose: I am still trying to figure out what happened today - called ready to purchase a car for my son ( https://www.toyotaofmelbourne.com/used-Melbourne-2012-Hyundai-Accent-GLS-KMHCT4AE5CU208406#MMD-Desktop) Price on Autotrader was $1000.00 les - told you what time he would be there and ready to pay cash - he called you to push back time when he got a ride to be there - I asked you the cash price on text so I could have him ready to purchase when he gets there.. Lo and behold he get to Toyota of Melbourne and the car already sold and you are nowhere to be found - classic sleazy car salesman move!! And you wonder why your industry gets a negative rap!!!! The least you could have done was to text either of us and let us know you or someone sold the car by mistake - it is not money but principle but I guess integrity and customer service is not taught in TOYOTA sales class - just play with the customer mind and play the classic bait and switch... in the middle of COVID19 putting our lives in danger! More

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