Luis Alberto Salazar

Had the most easiest purchase. We were sold. And bought and drive home in 30 minutes. It might have been less. We love our new car. ❤️ We were sold. And bought and drive home in 30 minutes. It might have been less. We love our new car. ❤️ More

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Just purchased my 2nd mercedes from this dealership, they have been so helpful in getting me my trade in value and finding the right car for my current lifestyle. Soccer mom life here I come! have been so helpful in getting me my trade in value and finding the right car for my current lifestyle. Soccer mom life here I come! More

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Spoke with a Sales person (Luis) on the phone about a car I seen on the website, had my Daughter good to the 30 min later and another Sales Person said the vehicle was sold today. I think it was a "Bait & S I seen on the website, had my Daughter good to the 30 min later and another Sales Person said the vehicle was sold today. I think it was a "Bait & Switch" , I'm not 100% sure but it sure feels like one. My Daughter was a grey C 300 which had several minor ding and scratches. More

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Purchase of a 2015 S550 coupe Been shopping for this car for a while. Saw it on line on their site. Mercedes benz of sugar land Texas. Called and spoke to a Luis. We talked about t Been shopping for this car for a while. Saw it on line on their site. Mercedes benz of sugar land Texas. Called and spoke to a Luis. We talked about the car, told me it was a ten, just came in off lease, was purchased from their dealership and serviced, asked for a carfax to which he sent me one, was very nice all along. I asked him multiple times if there is any issues cosmetic or otherwise, he assured over and over that the car was a ten with 12328 miles. No issues whatsoever. I trusted luis(big mistake), he gave me that salesman speach that he had been there for 20 years, he sends cars all over the country and especially to Florida which is the final destination of the car. I should have known better, I wired the funds, he sent the paperwork and still very nice to deal with. I received the car filthy on an open transporter, keep in mind it’s a 77k car. Covered with dust and cars transported above it. The driver dropped it, handed me a paper to acknowledge receipt of the car, I could see scuffs on two wheels which I noted on the sheet and one key when I was promised two. I had a Detailer ready to wash and detail the new car. After cleaning, discovered 4 spots on the hood, the size of a dime each where apparently some liquid leaked from the cars above and ate the paint on my beautiful new Mercedes. Exactly an hour later, I took pictures of the damage and sent it to Louis. To make a long story short, Louis turned into a different person after he got his commission and would not follow up nor was interested in taking care of my problem. With daily follow up calls, He kept telling me that his manager is handling it and that the owner of the transport company was going to call and set up an appointment to inspect and take care of the damage and not to worry since they have been using this company for the past 15 years. I never heard from any manager nor transport people. A week has gone by, I called today and was brushed off with a total different story, now I have to call the transport company and deal with the situation. During the conversation, he pretended not to hear me and hung up, never called me back. STAY THE xxxx AWAY FROM THESE CROOKS AND ESPECIALLY LUIS SALAZAR. I am going to call Mercedes bens of North America, better business bureau and the state attorneys office and file a complaint about these people. STAY AWAY FROM THAT PLACE. More

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Above and beyond I was recently looking to purchase a vehicle for my daughter and had a strict budget. Naturally would've thought that a Mercedes dealership would be I was recently looking to purchase a vehicle for my daughter and had a strict budget. Naturally would've thought that a Mercedes dealership would be too much for us. But I was surprised to find an pre-owned SUV that fit my budget. I contacted to store and was help by Luis and we set a time to come in and look it over. Long story short, we ended up purchasing the vehicle and away we went. Shortly afterwards the radio started having issues and I contacted the store. Mr. David Bohn the Used Car Manager was prompt and listened to my issues. He set up a time for me to bring the unit in and of course when we arrived the radio was working fine. He assured me that if for any reason it acted up to please let him know. I was scared at first and brought it up to him that what do I do if it breaks a month from now. He assured me he knew of the issue and just to let him know. Well sure enough a month later it quit. I called him expecting him to brush me off and hear that I had bought a used car...Not only did he tell me to bring it in immediately, but they ordered a new radio and fixed it without hesitation.. He has also called to check up on my daughter a few times since. I truly appreciate him not only taking care of the issues, but remembering us and not treating us like a number. We now feel like family there and will be telling everyone we know that YES you can afford to buy a car from Mercedes-Benz of Sugar Land... More

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Excellency I have been a customer of MB Sugar Land for many years, and I am very satisfied with the professional service provided, in Sales and in Maintenance, w I have been a customer of MB Sugar Land for many years, and I am very satisfied with the professional service provided, in Sales and in Maintenance, which is the reason why I continue using the services. Again, thank you. Keep up the excellency. More

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My husband's favorite car is Mercedez Benz. At first I was very sceptical because of the price. Luiz Salazar was very reassuring that the purchase of the ML and the smart car were wise choice considerin I was very sceptical because of the price. Luiz Salazar was very reassuring that the purchase of the ML and the smart car were wise choice considering our financial status. I love the smart car and the ML as well. Michell and Tammy rendered quality services. And the operators were courteous and were willing to accomodate my request. Mercedes Benz is so customer-focus. I have not experience this kind of service in the other dealers aound here or in my other cars. I am a quality consultant and my job is to ensure customers are satisfied and delighted. More

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The entire staff is focused on your buying experience down to some of the smallest details and respects your time as well as your personal preferences. I have found this dealership and Luis Salazar to co down to some of the smallest details and respects your time as well as your personal preferences. I have found this dealership and Luis Salazar to consistently be a great team to get the right new car purchase done right! More

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Mr. Luis Salazar is an outstanding asset for Mercedes Benz of Sugarland. He was very professional & his expertise made my husband & I purchase my next from him. I highly recommend Mr. Salazar to be your Benz of Sugarland. He was very professional & his expertise made my husband & I purchase my next from him. I highly recommend Mr. Salazar to be your next saleman for your next car.Thank you for all your help. It was a pleasure doing business with you. Gaither Missouri City, Tx More

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Mercedes Benz of Sugarland along with Roshon George gave me and my wife the best experience we have ever had at a dealership. Both helpful and insightful without a hint of pressure. Roshon was accommodating me and my wife the best experience we have ever had at a dealership. Both helpful and insightful without a hint of pressure. Roshon was accommodating to my every need. I can be unyielding and difficult but Roshon and the folks at Mercedes Benz of Sugarland made our purchase a true joy. It was not only pleasurable but we shared many laughs throughout the process. And, they we able to build our excitement to the point of giddiness over our new car. If you are considering a new, used, or certified pre-owned vehicle your owe it to yourself to visit our new friends at Sugarland. - Michael H. More

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