Annual maintenance visit went efficiently without
surprises. Information was clear and service was professional and courteous.
surprises. Information was clear and service was professional and courteous.
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by Msilverman
Service Price Transparency
Dec 18, 2024 -
BMW of Darien responded
We're delighted to hear that your annual maintenance visit at BMW of Darien was smooth and professional. Thank you for sharing your experience with us!
Everything went well.
My complaint is concerning tires that need to be replaced at 28,000 miles, frozen right tie rod, and brake fluid warning light at approximately 22,00
My complaint is concerning tires that need to be replaced at 28,000 miles, frozen right tie rod, and brake fluid warning light at approximately 22,000 miles. The final complaint is setting the oil change criteria at 11,000 miles. I missed the last oil change for the 3 year 36,000 miles window by a couple of days. I believe there is a culture of upselling maintenance.
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by Eric Mullai
Service Price Transparency
Second car I’ve bought from this dealer, very smooth
sales experience with Ray from start to finish.
sales experience with Ray from start to finish.
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by SilverDog
Dec 12, 2024 -
BMW of Darien responded
Thanks for trusting BMW of Darien with your business again! Ray and the team wish you happy miles ahead.
Very good customer service, especially to Mr.
Luigi Devoto, great job guys ! Thank you so much.
Luigi Devoto, great job guys ! Thank you so much.
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by Guillermo Bruzzone
Service Price Transparency
Nov 26, 2024 -
BMW of Darien responded
Guillermo, thank you for choosing BMW of Darien. We appreciate your positive feedback for Luigi!
Luigi and entire staff were very professional and
courteous and knowledgeable. They took care of all my needs.
courteous and knowledgeable. They took care of all my needs.
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by Lsweens18
Service Price Transparency
Nov 20, 2024 -
BMW of Darien responded
Thank you for the wonderful feedback! We're delighted to hear that Luigi and our team at BMW of Darien provided professional and courteous service. We look forward to assisting with any future needs!
Great service team responsive and strong communication
with updates and suggestions service is done in a timely fashion
with updates and suggestions service is done in a timely fashion
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by DenisL
Nov 18, 2024 -
BMW of Darien responded
Denis, we're delighted to hear that our service team at BMW of Darien provided you with timely and communicative support. Thanks for sharing your experience!
Service is amazing 👏.
..love this place ❤️..they are very professional and gives the best loaners to drive which includes ezpass..
..love this place ❤️..they are very professional and gives the best loaners to drive which includes ezpass..
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by annmariecoburn5
Service Price Transparency
Nov 11, 2024 -
BMW of Darien responded
We're delighted to hear you had an amazing experience with us at BMW of Darien! It's great that our team and loaner vehicles made a positive impression. Thanks for the love, and we look forward to seeing you again!
Luigi was excellent , he went over the work that was
needed and gave me an ETA that was met. I was disappointed that there was no breakfast food as you offered in the past.
needed and gave me an ETA that was met. I was disappointed that there was no breakfast food as you offered in the past.
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by rangers 1616
Service Price Transparency
Nov 08, 2024 -
BMW of Darien responded
Thank you for your feedback! We're glad to hear Luigi provided excellent service at BMW of Darien. We apologize for the absence of breakfast food and appreciate your understanding as we work on improving our amenities.
Super courteous people!
Felt taken care of. Kept their word on everything. Very pleasant to deal with.
Felt taken care of. Kept their word on everything. Very pleasant to deal with.
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by SA
Service Price Transparency
Nov 08, 2024 -
BMW of Darien responded
We're so happy to hear that you had a positive experience with the team at BMW of Darien! It's great to know they kept their word and made your visit pleasant. Thank you for sharing this feedback!
Luigi, and the driver that drove me home were very nice.
Luigi was thorough and explained what work would be done
Luigi was thorough and explained what work would be done
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by zcorde
Service Price Transparency
Nov 04, 2024 -
BMW of Darien responded
We're glad to hear that Luigi and our team at BMW of Darien provided you with a thorough and pleasant experience. Thank you for sharing your feedback, we appreciate it!