Lucas Sorensen

You guys did awesome! ! It was fast and you guys made it super easy to make it happen. ! It was fast and you guys made it super easy to make it happen. More

by Dessire Verified Customer Verified Customer

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Came in for an oil change and found out that tech did not put cap on all the way. Found this out after we drove an hour away and it began to smell. I then called the next day and they offered to pick it up a put cap on all the way. Found this out after we drove an hour away and it began to smell. I then called the next day and they offered to pick it up at work but went to my house instead. I then did not hear for them until I contacted them and got passed around from service advisor to service advisor. I had to keep calling and checking no one called me to keep me updated. I have been a costumer of lake ford for 5-7 years. This really doesn’t seem like the lake ford I know and I am really disappointed. More

by bailey_wolff Verified Customer Verified Customer

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I am relieved Lake Ford finally stepped up and fixed my vehicles issue. However, I am hesitant to take my car back for further repairs. vehicles issue. However, I am hesitant to take my car back for further repairs. More

by mariaggr78 Verified Customer Verified Customer

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Excellent service Excellent fast service people car was taking car as fast as they said taking car as fast as they said More

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Lucas is a nice service advisor better then who i delta with previously. Still lacking some communication in regards to car being serviced and never received a call on a rental. Before picking up my car a with previously. Still lacking some communication in regards to car being serviced and never received a call on a rental. Before picking up my car a asked if the mechanic tested the car before I picked it up to make sure that the problem was resolved. Well car still makes the same noise. I guess back to the dealer I go. More

by mariaggr78 Verified Customer Verified Customer

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Communication and valet service was above and beyond what I expected, customer service was great 😍😍😍. I expected, customer service was great 😍😍😍. More

by leanonme25320853208 Verified Customer Verified Customer

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Lake Ford has a wonderful waiting area and the service was exceptional with friendly staff. was exceptional with friendly staff. More

by thehahns88 Verified Customer Verified Customer

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Overall good experience. Took slightly longer than told. Overall I was happy with the outcome of my car. Took slightly longer than told. Overall I was happy with the outcome of my car. More

by jmarifke Verified Customer Verified Customer

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Respectful and just very helpful i love the treatment we receive from all the workers receive from all the workers More

by blancarios232 Verified Customer Verified Customer

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Everything was fine. But I they fixed my car twice and both times I asked for loaner cars. They informed they had none. But when I was arriving to pick my car up, there w But I they fixed my car twice and both times I asked for loaner cars. They informed they had none. But when I was arriving to pick my car up, there was a family receiving a loaner car and asked how does that happened? Rep stated they had reserved the loaner car a month ahead of time. But I was told there ever none available ever. Was never offered to reserve a loaner car. When the work that was needed was a month apart and I could have reserve. The second time my car was kept was right before Christmas and I didn’t pick up till December 14th. I didn’t appreciate the gate keeping. I have insurance, I paid out of pocket the first time, I don’t have an old car. I didn’t understand what was the circumstance of keeping me from a loaner car. I could’ve have saved money with a loaner versus using a rental car this whole time. Then I could have paid for the other work my car needed. So I didn’t appreciate that More

by ghatani Rupert Verified Customer Verified Customer

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