Lucas Sorensen
Lucas Sorensen at Lake Ford

Lucas Sorensen

Service Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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4.6
46 Reviews
4.6

46 Reviews

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46 Reviews of Lucas Sorensen

June 05, 2025

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Employee Rating

The service was quick, convenient, above & beyond, & friendly. It was completed much faster than I expected, & I love that they offer pick up & drop off. More

by abbylindsay719
Service Price Transparency
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Recommend Dealer
Yes

June 03, 2025

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Very disappointed to find all my belongings thrown on the floor in the trunk. It's a huge mess, i don't know where anything is, and it feels like a huge disrespect to me and my belongings More

by Ajorgensen0
Recommend Dealer
No

Other Employees Tagged: Lucas Sorensen

May 26, 2025

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Employee Rating

Lucas is always on top of it! Scheduling is super easy, pick up is super easy, everything is simple thanks to Lucas!! More

by brandon.sze
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

May 22, 2025

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This time service done faster than before. But service history doesn’t show up yet. More

by Kim
Service Price Transparency
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Recommend Dealer
Yes

May 10, 2025

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Service was done quickly; good experience Top notch service dept. would recommend Lake Ford to anyone. Thank you. More

by jquintanilla0
Service Price Transparency
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Recommend Dealer
Yes

May 03, 2025

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Employee Rating

Fast & courteous. I was unaware of using my Ford Pass Rewards and they assisted. More

by MKE Mustang
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

April 30, 2025

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Employee Rating

Explain everything that car need it and what was done and in time when car was promised More

by RMATUS
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Recommend Dealer
Yes

April 29, 2025

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They were efficient , professional and friendly! The staff at Lake Ford we efficient, courteous and professional. My car needs were well explained to me. More

by kmfawe
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

April 22, 2025

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Employee Rating

Is very bed customer servic. Didn't wanna give me bite the receipt because I didn't want to spend that much money for very simple fix.. Overcharge me for diagnostic. It didn't ta More

by Jake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 22, 2025

Lake Ford responded

We’re sorry to hear about your experience and appreciate you bringing it to our attention. To prevent any confusion about diagnostic costs, we collect a signed authorization at the beginning of each visit. This ensures transparency and that no charges come as a surprise. If this step was missed during your visit, we would like to know so we can address it internally. Please feel free to contact us directly or ask for a manager so we can look into this further. Thank you again for your feedback, it helps us improve.

April 17, 2025

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Employee Rating

Nice dealership to work with. Called for appointment and was able to get in quickly. Work was done timely and all questions were answered More

by elchimo69
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Breedlove

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