Lucas Sorensen
Lucas Sorensen at Lake Ford

Lucas Sorensen

Service Advisor

Lake Ford

4201 South 27th Street
Milwaukee, WI 53221

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4.6
77 Reviews
4.6

77 Reviews

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77 Reviews of Lucas Sorensen

December 14, 2025

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Employee Rating

I don't know why I would go anyplace else besides Lake Ford. I have bought 2 new vehicles from them and had great experiences. I have had both these vehicles serviced from them and again nothing less than More

by HENDERJD
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

December 06, 2025

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Employee Rating

I was very satisfied with the dealership. Everything was very clean and pleasant. Everyone was very professional. More

by Tom
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

December 05, 2025

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Employee Rating

Took it in for recall. They did something they won't fess to. Week later both thermostats failed on a 20k mile car. Sure. More

by Clcordell21
Recommend Dealer
No

Other Employees Tagged: Lucas Sorensen

Dec 11, 2025

Lake Ford responded

Thank you for sharing your feedback. We take accusations like this very seriously and hold our integrity to the highest standard. Our team follows strict procedures on all recall and service work. Unfortunately, parts can fail on vehicles, even shortly after service, and we understand how frustrating this is, especially on a newer car. We’re committed to helping our customers resolve any issues that arise and providing reliable service. We appreciate you bringing this to our attention.

November 25, 2025

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Awesome experience from time i pulled in updated on waiting showroom very nice very happy glad i bought my car from lake ford! More

by edthekensethfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 21, 2025

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Employee Rating

If you can’t get the car wash correct (checked off as done but not done ) how do I trust that the things I can’t easily see were actually done? More

by Jerry
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Nov 28, 2025

Lake Ford responded

Thank you for your feedback. We always strive to complete the complimentary car wash on every visit, but it’s possible that during your appointment, our car wash was under maintenance, which may have affected your experience. We’d be happy to offer you a free car wash at any time since yours wasn’t completed. We take your concerns seriously and want to ensure you feel confident that all services are done thoroughly, please don’t hesitate to reach out so we can address any specific issues.

November 21, 2025

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Employee Rating

Very friendly, the people were very knowledgeable, and they keep me informed on what is happening with my vehicle More

by Julieortega1222
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

November 17, 2025

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Employee Rating

One of the best dealerships I've ever had the pleasure of doing business with The dealership cares about their customers. Weather its buying or bringing the vehicle in for service More

by Mike W.
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

November 16, 2025

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Employee Rating

Lucas explained everything that needed to be done to my car in a friendly, professional manner. Well done 👍. More

by nlhonadel17.att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Not sure who brought back my car, but he was super nice.

November 15, 2025

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Employee Rating

Great prompt service and excellent customer support , friendly service department and great location and access More

by mlewand245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 13, 2025

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Employee Rating

It was clean and comfortable. It was clean and comfortable. Took about an hour. That's it More

by Yagerry
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

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