Lucas Simerman

Ed Martin Toyota responded

Thank you for taking the time to share this feedback. I’m sorry we fell short of the experience you should expect from us. Our sales team should be knowledgeable about the vehicles we represent, and you certainly should not have left without your temporary plate installed. Both are things we need to do better. I do appreciate you recognizing Lucas for being responsive, polite, and professional throughout the process, as well as your positive comments about our showroom. Since the review is anonymous, I’m unable to look into the specifics of your visit, but we will absolutely use your feedback as a coaching opportunity with our team. Thank you again for your business and for giving us an opportunity to improve.

Ed Martin Toyota responded

Thank you for your review and for your business! We'll be sure to share your kind words with Lucas. Enjoy your new vehicle, and thank you for choosing Ed Martin!

Ed Martin Toyota responded

Thank you for your business and your kind review of our team and dealership, Mary! we hope you are loving your new Toyota truck.

Ed Martin Toyota responded

Thank you for your review and for your business! We're so glad you had a great experience with our team. Enjoy your new Toyota, and thank you for your recommendation and for choosing Ed Martin Toyota!

Ed Martin Toyota responded

Thank you for your wonderful review! We're so glad Lucas Simerman made your new Toyota buying experience easy and enjoyable. It's great to hear he was accommodating, responsive, and quick to answer all of your questions while providing a relaxed, no pressure experience. We'll be sure to share your kind words with Lucas. Congratulations on your new Toyota, and thank you for choosing Ed Martin Toyota!

Ed Martin Toyota responded

Thank you for your wonderful review! We're so glad to hear that our team was friendly, knowledgeable, and accommodating throughout your used Chevrolet purchase. It's great to know Lucas and James provided the attention to detail that helped get you into your truck the very same day. We truly appreciate your business and hope you enjoy every mile in your new-to-you Chevrolet. Thank you for choosing Ed Martin!

Ed Martin Toyota responded

Thank you for your loyalty, Holly! We're honored that you've chosen Ed Martin Toyota for your third vehicle purchase. Your trust means so much to us, and we truly appreciate your recommendation. We look forward to continuing to serve you for both your sales and service needs. Enjoy your new vehicle!

Ed Martin Toyota responded

Thank you for your great review! We are happy to hear Lucas made the process easy, transparent, and straightforward. It's wonderful to know the Rent First option was a good fit for your needs. We appreciate your business and thank you for choosing Ed Martin Toyota. Enjoy your new Toyota!

Ed Martin Toyota responded

Thank you for the great review! We’re so glad to hear Lucas was excellent to work with and helped find solutions that fit your needs. We truly appreciate your kind words and thank you for choosing us. Enjoy your new vehicle! 🚗✨

Ed Martin Toyota responded

Thank you for the great review! We’re so glad our team made your experience a smooth one. Providing helpful service and clear communication throughout the process is always our goal. We truly appreciate you choosing Ed Martin and hope you enjoy your new vehicle!