Lucas Rigby

I have a 2022 Santa Cruz first I take it to get service and bring up my windshield is cracked and would need it replaced with having the windshield protection contract also so then they tell me they work w and bring up my windshield is cracked and would need it replaced with having the windshield protection contract also so then they tell me they work with a third party company for that and they want me to do all the work to call them and get things set because they feel they are being a middle man and don’t want that so then they were supposed to take pictures and set that up then told me they didn’t take the pictures and need me to take them and send them to them so they can do it and then to me that’s xxxxxxxx and I shouldn’t have to do any work when I pay extra for the windshield protection so then after all of that still nothing happens and then maybe 2 weeks later the transmission blew on the cruz and I take it in to get that fixed which they did fix that but during that time I brought up the windshield again and they told me to just worry about 1 thing at a time and they’ll the transmission fixed and they’ll put the windshield in the notes which they didn’t and then I needed a loaner car so I can get to work and military drill after that being a xxxx show just to get a loaner car when my vehicle was fixed they supposedly tried calling me multiple times even tho I didn’t get a call but the service member emailed me to let me know so I then I brought the vehicle back in he said I tried calling you I said no you haven’t and I asked what number you called cuz I didn’t get nothing and he told me the number and it wasn’t mine so then I asked for him to get my contact info in the system and he said no they don’t need it so that’s some xxxxxxxx right there and really xxxxty so then I said did you get the windshield fixed and he tried acting like he didn’t know about so then he asked let me get your number so I can call you when that’s set up and he then went out and took pictures of the windshield and said he’ll give me a call now it’s been 2 weeks and nothing and I reached out to him with the email he reached out to me on and still no reply More

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Outstanding Wouldn't buy from anyone else. This is my third Hyundai from this dealer. You want good quick service, this is the place to buy you Hyundai. Wouldn't buy from anyone else. This is my third Hyundai from this dealer. You want good quick service, this is the place to buy you Hyundai. More

by rl_n_angel Verified Customer Verified Customer

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Great Lakes Hyundai review I was impressed that the dealership had to drive all the way to Virginia to get the exact model that I wanted. I love the coffee machine in the deale I was impressed that the dealership had to drive all the way to Virginia to get the exact model that I wanted. I love the coffee machine in the dealership and love the free car washes available. More

by info36 Verified Customer Verified Customer

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Awesome Experience. My association with Great Lakes Hyundai began in 2007. Because of the professionalism of the sales and service staff is why I never hesitate to recomm My association with Great Lakes Hyundai began in 2007. Because of the professionalism of the sales and service staff is why I never hesitate to recommend Great Lakes to my Family and friends. From a sales standpoint.....Joe Cermino is the professionals professional. In all my years of buying cars from various manufacturers, my sales experience with Joe was the all-time best!! Keep up the great work!! More

by luckydog57 Verified Customer Verified Customer

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Steve's Review The salesman went out of his way to help with the deal and did not do anything aggressive. What would be helpful to have more customer parking. The salesman went out of his way to help with the deal and did not do anything aggressive. What would be helpful to have more customer parking. More

by sgbur Verified Customer Verified Customer

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