Laurie was excellent!
! We'll be taking our vehicle back this week to receive the service recommended during inspection
! We'll be taking our vehicle back this week to receive the service recommended during inspection
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by kgreenwood5599
Service Price Transparency
Sep 19, 2023 -
Lia Honda Williamsville responded
Thank you for your kind review of Lourie! We truly appreciate your business, and we're happy she took such great care of you and your vehicle at this inspection visit. Thank you for making Lia Honda your #1 choice for automotive service!
I brought my car in because I was hearing a noise and my
front right tire wasn't holding air. After a 3 hour wait for diagnostic testing which cost me almost $90.00, and a list of almost $4,000.00 in repai
front right tire wasn't holding air. After a 3 hour wait for diagnostic testing which cost me almost $90.00, and a list of almost $4,000.00 in repairs, none of which was needed, they didn't even put air in the front tire. So as I was leaving and driving on Transit Rd, the light was still on the dashboard. I took the car, with only 65,000 miles to another repair shop and NOTHING on the list was wrong with my car. They tried to take advantage of me and also took my money on a car that they should have look at for free! I will NEVER go back there again for service or for buying my next vehicle! I am very disappointed at their dishonesty when it comes to repairs. And I most definitely will never recommend them to anyone else! Please beware!!!
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by Theresa McCarthy
Service Price Transparency
Sep 18, 2023 -
Lia Honda Williamsville responded
Theresa, we do apologize for the inconvenience, but we would love to bring your vehicle back in and revisit all the items that were recommended to you with our shop engineer. He has the highest level of training possible with Honda. Vehicle safety is our number one priority. Advising clients of potential issues prior to complete failure can save them time and money and provide a better driving experience overall throughout the life cycle of their vehicle. Please reach out to me at your earliest convenience.
Neil Tata
ntata@liacars.com
Fixed Operations Director
Lia Honda Williamsville
Sep 18, 2023 -
Theresa McCarthy responded
No Thank You! I will not be bringing my car back there. I have already taken my car elsewhere, where I was treated fairly and honestly. Like I previously stated I have already given you almost $90.00 for nothing, and then still had to drive back home on a tire that was almost flat. So, I do not feel that I should have to come back for a do-over! I brought the car back to where I purchased it. And I should have been treated honestly and not have to come all the way back there again to try and convince me that they were now doing preventative fixes. That was not what I was told.
Mark Banas went above and beyond in getting an issue
solved with my vehicle and getting it back to me.
solved with my vehicle and getting it back to me.
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by staticx59
Service Price Transparency
Other Employees Tagged:
Mark Banas II, Paige Buczynski
Sep 13, 2023 -
Lia Honda Williamsville responded
Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Mark handled your concerns with great care and communication. We hope to ensure the same circumstances at your next appointment!
We take our cars to Lia Honda for all service.
Lourie Bruner is our service writer and absolutely the best. There is no one better than Lourie.
Lourie Bruner is our service writer and absolutely the best. There is no one better than Lourie.
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by bwpettis54
Service Price Transparency
Sep 07, 2023 -
Lia Honda Williamsville responded
Hey, thanks for stopping by to share kind words on your trusted service advisor, Lourie! We're pleased she continues to take excellent care of you and of your vehicle. Safe travels until we may be of service to you again!
Lourie Bruner was pleasant and helpful, exactly the way
you would like to be treated!
you would like to be treated!
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by bill350x
Service Price Transparency
Aug 23, 2023 -
Lia Honda Williamsville responded
Hi, Bill! Thanks for the lovely feedback on Lourie. We're glad you enjoyed her friendly, supportive approach to your vehicle's service visit. We look forward to ensuring these same circumstances at your next appointment. See you then!
I called for a car inspection appointment and was able to
get in the next day.
I appreciate the work of the mechanic along with the friendliness and hard work of my service provider Lourie. I will be back!
get in the next day.
I appreciate the work of the mechanic along with the friendliness and hard work of my service provider Lourie. I will be back! Thank you Lourie for explaining the future work that I will need.
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by mknspiegel
Service Price Transparency
Aug 14, 2023 -
Lia Honda Williamsville responded
Thanks for taking a moment to give credit to Lourie and your technician for making this a positive experience! We're glad they took great care with your vehicle's inspection and in informing you of your options. We look forward to making your next appointment just as reliable!
The staff were very helpful and the facility was great to
wait in. They called an Uber when I unexpectedly had to leave my vehicle overnight
wait in. They called an Uber when I unexpectedly had to leave my vehicle overnight
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by julie
Service Price Transparency
Aug 14, 2023 -
Lia Honda Williamsville responded
Julie, thanks for the 5-star review of our service team and facility! We're so happy our team took excellent care of your vehicle while you enjoyed a comfy wait, and ultimately the convenience of a ride home when more work was needed. Thanks for choosing Lia Honda for your automotive needs!
Laurie Bruner and Lia Honda always give my husband and I
courteous, knowledgeable and friendly service.
courteous, knowledgeable and friendly service.
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by pdywan
Service Price Transparency
Aug 02, 2023 -
Lia Honda Williamsville responded
Thanks so much for your 5-star review! We're pleased Lourie has always taken excellent care of your family and your Honda. We hope you will continue to choose Lia Honda for all of your automotive needs, and wish you safe travels until your next appointment!
Paige Buczynski was great to work with.
She was very helpful assisting with the services I requested. I've been a customer at Lia Honda since 2014 and wouldn't go anywhere else. Always A
She was very helpful assisting with the services I requested. I've been a customer at Lia Honda since 2014 and wouldn't go anywhere else. Always A+ customer service from sales to service.
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by darleen
Service Price Transparency
Other Employees Tagged:
Paige Buczynski, Antoine Ibrahim
Jul 31, 2023 -
Lia Honda Williamsville responded
Darleen, thank you for taking a moment to give credit to Paige for providing you with exceptional service! We're honored by your years of patronage, and we look forward to being of service to you for many more. See you next time!
Laurie Bruner did a wonderful job in interacting with my
wife and I and helped create a positive experience.
wife and I and helped create a positive experience.
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by Bulaski76
Service Price Transparency
Jul 27, 2023 -
Lia Honda Williamsville responded
Thanks for sharing some thoughtful feedback with us! Your satisfaction is our top priority, so we're glad you enjoyed working with Lourie for your Honda's service. Please let us know when Lourie and the Lia Honda team may help you again. It's always our pleasure!
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13 yrs, 7 mos
