Louis Phan
Louis Phan at Niello Volkswagen

Louis Phan

General Sales Manager

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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4.9
38 Reviews
4.9

38 Reviews

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38 Reviews of Louis Phan

May 26, 2025

Dealership Rating
Employee Rating

Great experience. Jose took the time to listen to what we wanted and was patient with us. More

by KATIEAROBERT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano

May 26, 2025

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Russo General Manager srusso@niello.com

May 24, 2025

Dealership Rating
Employee Rating

Everyone took good care of me. Car buying can be stressful but the entire team was terrific. More

by MAMEYER4020
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 24, 2025

Niello Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Scott Russo General Manager srusso@niello.com

May 23, 2025

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Employee Rating

I've had an outstanding experience at the Arden location. The team is truly amazing—always helpful and consistently going above and beyond to take care of their guests. This is my second Volkswagen, and I co More

by REHNAZALI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2025

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

May 13, 2025

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Employee Rating

Delivered as promised. I drove from the Bay Area and appreciated having the verbal details made over the phone match reality when I arrived. More

by DAVEABRIGGS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 13, 2025

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Russo General Manager srusso@niello.com

May 11, 2025

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Employee Rating

process was fast and professional but i would have liked to pick the finance companies. More

by ANTONIO4RED209
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano

May 11, 2025

Niello Volkswagen responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Scott Russo General Manager srusso@niello.com

May 06, 2025

Dealership Rating
Employee Rating

Process was fast and easy. Great group, great service, great people. I would recommend Niello to anyone. More

by CTWICKS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Soriano, Andrew Hammond

May 07, 2025

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Scott Russo General Manager srusso@niello.com

April 08, 2025

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Employee Rating

Found the car I wanted and easy to get the buying done by friendly staff at Niello VW. More

by DANROCHE456
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andrew Hammond

Apr 08, 2025

Niello Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Scott Russo General Manager srusso@niello.com

April 04, 2025

Dealership Rating
Employee Rating

We had a great experience with Niello Volkswagen and the entire staff! We appreciate how friendly everyone was and how quickly we were able to get through the purchase process! More

by SARAH74
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 04, 2025

Niello Volkswagen responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Niello Volkswagen! Scott Russo General Manager srusso@niello.com

April 02, 2025

Dealership Rating
Employee Rating

Tevin warmly welcomed my daughter and me. He was courteous, informative, and very professional. He also made the transaction smooth by gathering everything he needed prior to my arrival. More

by ERIKACAMPOSHO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 02, 2025

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Russo General Manager srusso@niello.com

April 01, 2025

Dealership Rating
Employee Rating

Staff was awesome very polite and helpful they explained all the paperwork with details Steve was very helpful he explained all the features of the car so well it was awesome More

by WASILAGHOUS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2025

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Scott Russo General Manager srusso@niello.com

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