Louis Garcia

I had a dreadful customer service encounter while attempting to return my Audi Q3 at the Fremont Audi dealership for end of its lease term. My car was leased through US Bank, which assured me that I attempting to return my Audi Q3 at the Fremont Audi dealership for end of its lease term. My car was leased through US Bank, which assured me that I could return the vehicle at any Audi dealership without a hitch. However, the Fremont Audi dealership couldn't locate my car's VIN in their system to process the lease termination. Rather than resolving the issue themselves, they instructed me to contact US Bank. After spending two hours on the phone with both US Bank and their Dealer Support department, I was informed that the problem lies with the dealership, and they are fully obligated to accept the car and completing the lease return process. Louis Garcia, the manager in charge did not do enough to figure out the issues in their system but instead had me call US bank. I am sharing this review so people understand the dealership is more invested in making sales rather than supporting their customers. More

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Dante Kanki is an excellent salesperson. He was very detailed and informative about our new Q3. He made it an enjoyable experience. The whole team was great! We recommend Dante at Audi of Fr He was very detailed and informative about our new Q3. He made it an enjoyable experience. The whole team was great! We recommend Dante at Audi of Fremont if you're looking for a new car. More

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Since we live in Orange county we will be more inclined to use Fletcher Jones Audi facilities for services. What brought us to Fremont was the superior choice of new A5's on your website. And then, you h to use Fletcher Jones Audi facilities for services. What brought us to Fremont was the superior choice of new A5's on your website. And then, you have advisors such as Dante that are truly exceptional in their knowledge and their commitment to customer satisfaction and assignment completion. You truly have a great team and we regret to be too far away to enjoy them. More

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I am very happy for the treatment towards me and the effort to speak to me in my language and when English was spoken the patience shown. effort to speak to me in my language and when English was spoken the patience shown. More

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Service is impeccable at Audi Fremont. From initial sales contact to taking the keys, it was an excellent, fair and transparent experience. I drove an extra 30 miles to go to Audi Fremont From initial sales contact to taking the keys, it was an excellent, fair and transparent experience. I drove an extra 30 miles to go to Audi Fremont instead of an Audi dealership that was 5 miles away. Couldn't recommend them enough. More

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