Lou Castro

Been very happy with Holman for years, but it seems lately that there's an aggressive push for service, and that service prices are getting out of line. lately that there's an aggressive push for service, and that service prices are getting out of line. More

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I have had many positive experiences at Holman Infiniti from the service to the staff all have been professional, courteous, and responsive! I emailed the service director Marc last night at 10 pm and my m from the service to the staff all have been professional, courteous, and responsive! I emailed the service director Marc last night at 10 pm and my matter was resolved with an email confirmation in two hours later... Where can you get that turnaround service during the holiday, staff issues with COVID, and after work hours? I will continue to bring my QX60 to Holman for all of my service needs as well as recommend my friends and family to such an amazing dealership! Thank you again, Marc! You exceed my expectations! More

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Finest service manager I have ever encountered I have been privileged to know Mr. Castro for over 20 years, and I've never met a finer person or a better service representative. He is a true credi I have been privileged to know Mr. Castro for over 20 years, and I've never met a finer person or a better service representative. He is a true credit to the Holman organization and everyone that I have recommended to the infinity dealership as taking the trouble to let me know how pleased they are with Mr. Castro. More

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As soon as I entered the dealership, the customer service, attitude, and experience exceeded my expectations. Lou is outstanding & I will return because of him. He continues to be prompt, efficient service, attitude, and experience exceeded my expectations. Lou is outstanding & I will return because of him. He continues to be prompt, efficient, and dedicated to customer care and satisfaction. I would recommend to people to go the dealership and ask for him. I really appreciate everything he did for me, and his genuine personality. Thank you for the experience Lou! More

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The customer service I received when I brought my FX-35 to Holman Infiniti far surpasses any other dealership. Lou Castro made my experience a very pleasant one. His top-notch customer service and geniun to Holman Infiniti far surpasses any other dealership. Lou Castro made my experience a very pleasant one. His top-notch customer service and geniune smile made my day! He took me through the service process smoothly and without the pains of making me wait all day. I had an early morning meeting, so coming in at 7:15am and Lou being ready to get me in and out really helped me out. I will definitely refer Lou to my family and friends if they are looking for a new vehicle. And of course, I will stop in to see Lou when I'm ready to upgrade my FX-35! Without question, Lou is an asset to Holman! Sincerely, Dawn Reese More

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I have owned my Infiniti QX4 for 10 years its the best car I have ever had. I always ask for Lou Castro and always receive the best service at Holman Infiniti. There have been issues with the car over t car I have ever had. I always ask for Lou Castro and always receive the best service at Holman Infiniti. There have been issues with the car over the years, but always have been resolved. Thank you. More

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Recently my 2006 G35X was in your shop to correct a wheel finish problem. Lou Castro immediately identified the problem and offered a solution. To my surprise the wheels turned out like new. Even though I di finish problem. Lou Castro immediately identified the problem and offered a solution. To my surprise the wheels turned out like new. Even though I did not purchase the car from Holman all of my service experiences with Holman have been the best I have ever encountered in over forty years of car ownership. Please thank Lou and all of the service staff for a providing such great customer service. More

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Lou was wonderful and friendly. I asked for my car to be ready at a certain time and it was. I went in to the dealer for an interior and exterior detail and they did a fabulous job. ready at a certain time and it was. I went in to the dealer for an interior and exterior detail and they did a fabulous job. More

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Lou was professional and thorough. It was a pleasure to work with him. He will go out of his way to please you.Car was serviced, washed and finished on time as promised. work with him. He will go out of his way to please you.Car was serviced, washed and finished on time as promised. More

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Lou is very helpful and makes sure my car is taken car of. Lou is friendly and kind. Lou is very helpful and makes sure the service on my car is done right. of. Lou is friendly and kind. Lou is very helpful and makes sure the service on my car is done right. More

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