Lou Bravo | Page 2

My husband and I had some very bad experiences previously when buying a car. After I had a 2012 Malibu as a rental car I fell in love with the car. The car was exactly what I was looking for. It was comfor when buying a car. After I had a 2012 Malibu as a rental car I fell in love with the car. The car was exactly what I was looking for. It was comfortable, which is very important to me with a bad back, the driver seat is electrically adjustable, the car looks nice and solid, great mileage, has On Star and Sirius XM. So I asked around at my job if anybody can recommend a good Chevyu dealership because I needed to buy a car. 4 people had previously bought cars from Gearhardt and told me thats the dealership to go to. So still suspicious we went there on a Saturday around noon time to see if they have a car we liked. As soona as we approached the dealership Lou Bravo gretted us and asked if he could help us. We explained to him that we were looking for a slightly used car and it had to be a Malibu. He should us three different cars and we very fast picked our car. We did a test drive, and then it was on to the most threated part the paperwork and financing. So we went out to have something to eat and when we came back there was Mark already waiting for us with the approval. We were extremely suprised how fast it went and about the excellent rate he got us. Signing the paperwork was a fun hour. Lou was a very experienced and professional salesman and I would recommend him to anybody. However, Mark was the pleasure part of the whole experience. He is extremely knowledgable, professional but also fun to be with and get through a kind of boring hour - who wants to sign papers for an hour. A week after I bought the car I had a problem with the car - it was hestiating. They gave me an appointment fixd the problem for free and take care of some other small things, like the second remote was not working, the car manual was from the previous year, the car fax needed to be fixed. Everything was taken care of professionally and quickly. I was very pleased with the service. However, there is one thing which has nothing to do with the dealership but with Chevy. I was quite upset when the next morning I went into the car and found out that the passenger headlight was out. So my husband went and bought a headlight intending to change it this weekend. What a surprise to find out that we are talking about a major job to change a headlight. You actually have to take the bumper down and all kind of other stuff - a job that easily would cost about $300.00. With daylight running lights that it ridicolous. Why would you make a maintenance item so difficult to change. I have never seen something like that and I must say that did sour me on the car quite a bit. I still love to drive my Chevy but I feel sorry for my husband who has to spent 3 - 4 hours in the garage on the weekend to change one simple light bulb. Shame on you Chevy that you are trying to milk the customers like that. Just to reiterate, this of course is no reflection on the dealership which is excellent. We will go back to buy another car from them in the future - just research the car a bit more. I was not aware you have to check like changing a light bulb. Well one never stops learning. Thanks Lou and Mark - you won a new customer and restord our faith in car dealerships. More

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When we first arrived we were greeted by Donna Mokis who had contacted me on my cellphone after I put in a request for a Chevrolet dealer to call me. She immediately put us onto Lou Bravo who managed to gi had contacted me on my cellphone after I put in a request for a Chevrolet dealer to call me. She immediately put us onto Lou Bravo who managed to give us a great deal on our trade in AND made all the arrangements to have running boards and a tow hitch put on our new vehicle. Anytime we went there, we were treated with respect and they quickly took care of anything we requested. I don't remember Mary's last name but she works in Service and when I went to see her about getting the running boards put on and the tow hitch, I could not have asked for a more friendly person or a more knowledgeable person. I accidently left an article in my trade in vehicle and I asked her if it were possible to retrieve it for me. When I came in to get my Chevrolet Traverse, the item was in the car for me. This dealership had just gone through a terrible flood from Irene but you wouldn't know it. They had their act all together and they answered all our questions, showed all the vehicles we asked for and after going through all the flooding that they had they managed to pull off a great deal for us. We were very impressed and I will be bringing my vehicle up to them in the future for all servicing needs. I will and have already recommended this dealership to my friends. If you should have any other questions that I have not answered please e-mail me or call me. Sincerely, Daniel Ginty More

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