Lou Bastiaans
Lou Bastiaans at Capistrano Mazda

Lou Bastiaans

Service Manager

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

Contact Me
5.0
39 Reviews
5.0

39 Reviews

Write a Review

39 Reviews of Lou Bastiaans

June 27, 2025

Dealership Rating
Employee Rating

Best customer service ever! Everyone is always polite and very helpful. I've never had a better dealership experience. More

by RACHELINCA2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2025

Capistrano Mazda responded

Thank you for taking the time to leave us such a wonderful review!

June 24, 2025

Dealership Rating
Employee Rating

Always helpful, nice waiting area. I like the video showing all the info. Have always taken my car there. More

by sharonludwig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2025

Capistrano Mazda responded

We appreciate your business and taking the time to leave a review!

June 06, 2025

Dealership Rating
Employee Rating

Very good customer service caring and kind staff who are very knowledgeable. Always going above and beuond to take care of my needs More

by CRAIGPURKIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2025

Capistrano Mazda responded

Thank you for taking the time to leave a review!

May 29, 2025

Dealership Rating
Employee Rating

They went out of their way to bring in the car my husband and I wanted. More

by BRYCE_EVANS
Recommend Dealer
Yes

Other Employees Tagged: Shannon

May 29, 2025

Capistrano Mazda responded

Thank you for leaving a review!

May 29, 2025

Dealership Rating
Employee Rating

The sales folks were great. I think there was confusion about which cars were available to buy and when we rcvd the car, it was abit dirty. Also the mileage seemed abit high on More

by jacknagata
Recommend Dealer
Yes

Other Employees Tagged: Lou Bastiaans

May 29, 2025

Capistrano Mazda responded

Thank you for taking the time to leave a review!

May 15, 2025

Dealership Rating
Employee Rating

The service was great! Absolutely amazing experience with the Capistrano Mazda team, thank you so much! More

by jakegroeniger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2025

Capistrano Mazda responded

We appreciate you taking the time to leave a review! Thank you, Capistrano Mazda

May 07, 2025

Dealership Rating
Employee Rating

Real life heroes out there. Feel safe and secure in the car. And front office as well. More

by Name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2025

Capistrano Mazda responded

Thank you so much for your review!

May 02, 2023

Dealership Rating
Employee Rating

Just like review I wrote about this dealership's counterpart at Capistrano VW, Capistrano Mazda with their management, sales, and service team has always been great to work with. Even during the sho More

by SanJuanCoffeeGuy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2023

Capistrano Mazda responded

Thank you for your glowing review. If there is anything else we can do for you please reach out to us and let us know.

March 25, 2021

Dealership Rating
Employee Rating

Cyrena is the best!! I live the care I receive for my Mazda. Was able to get a loaner, which was a turbo... my next car. More

by theworksskincare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Morena

Mar 26, 2021

Capistrano Mazda responded

It's great to hear that Cyrena and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

March 25, 2021

Dealership Rating
Employee Rating

Thanks Capistrano Mazda I have good experience with the employees of the service the consultant very friendly I’m very happy thanks Hugo Diaz and Capistrano Mazda 😃 More

by BETOMENDOZA23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Edward Rodriguez, Cyrena Morena , Alex Hernandez, Hugo Diaz

Mar 26, 2021

Capistrano Mazda responded

Thank you, Beto, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Hugo and our team, and we look forward to working with you again. Kate

1
...

Dealership Inventory (230 Vehicles)

used 2023 Mazda CX-9 car, priced at $33,499
2023 Mazda CX-9
used
Sonic Silver Metallic exterior
Automatic
All-wheel Drive
used 2022 Mazda CX-30 car, priced at $28,499
2022 Mazda CX-30
used
Soul Red Crystal Metallic exterior
Automatic
All-wheel Drive
new 2025 Mazda CX-50 Hybrid car, priced at $39,781
2025 Mazda CX-50 Hybrid
new
Jet Black Mica exterior
CVT
All-wheel Drive
new 2025 Mazda CX-90 PHEV car, priced at $47,982
2025 Mazda CX-90 PHEV
new
Deep Crystal Blue Mica exterior
Automatic
All-wheel Drive
new 2025 Mazda CX-5 car, priced at $31,884
2025 Mazda CX-5
new
Platinum Quartz Metallic exterior
Automatic
All-wheel Drive
new 2025 Mazda CX-50 Hybrid car, priced at $40,182
2025 Mazda CX-50 Hybrid
new
Gray exterior
CVT
All-wheel Drive