Lou Bastiaans
Lou Bastiaans at Capistrano Mazda

Lou Bastiaans

Service Manager

Capistrano Mazda

32852 Valle Road
San Juan Capistrano, CA 92675

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5.0
37 Reviews
5.0

37 Reviews

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37 Reviews of Lou Bastiaans

June 06, 2025

Dealership Rating
Employee Rating

Very good customer service caring and kind staff who are very knowledgeable. Always going above and beuond to take care of my needs More

by CRAIGPURKIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 29, 2025

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They went out of their way to bring in the car my husband and I wanted. More

by BRYCE_EVANS
Recommend Dealer
Yes

Other Employees Tagged: Shannon

May 29, 2025

Capistrano Mazda responded

Thank you for leaving a review!

May 29, 2025

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Employee Rating

The sales folks were great. I think there was confusion about which cars were available to buy and when we rcvd the car, it was abit dirty. Also the mileage seemed abit high on More

by jacknagata
Recommend Dealer
Yes

Other Employees Tagged: Lou Bastiaans

May 29, 2025

Capistrano Mazda responded

Thank you for taking the time to leave a review!

May 15, 2025

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The service was great! Absolutely amazing experience with the Capistrano Mazda team, thank you so much! More

by jakegroeniger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2025

Capistrano Mazda responded

We appreciate you taking the time to leave a review! Thank you, Capistrano Mazda

May 07, 2025

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Employee Rating

Real life heroes out there. Feel safe and secure in the car. And front office as well. More

by Name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2025

Capistrano Mazda responded

Thank you so much for your review!

May 02, 2023

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Just like review I wrote about this dealership's counterpart at Capistrano VW, Capistrano Mazda with their management, sales, and service team has always been great to work with. Even during the sho More

by SanJuanCoffeeGuy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2023

Capistrano Mazda responded

Thank you for your glowing review. If there is anything else we can do for you please reach out to us and let us know.

March 25, 2021

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Employee Rating

Cyrena is the best!! I live the care I receive for my Mazda. Was able to get a loaner, which was a turbo... my next car. More

by theworksskincare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cyrena Morena

Mar 26, 2021

Capistrano Mazda responded

It's great to hear that Cyrena and our service team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

March 25, 2021

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Thanks Capistrano Mazda I have good experience with the employees of the service the consultant very friendly I’m very happy thanks Hugo Diaz and Capistrano Mazda 😃 More

by BETOMENDOZA23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hector Arvizu, Edward Rodriguez, Cyrena Morena , Alex Hernandez, Hugo Diaz

Mar 26, 2021

Capistrano Mazda responded

Thank you, Beto, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Hugo and our team, and we look forward to working with you again. Kate

February 04, 2021

Dealership Rating
Employee Rating

From beginning to end I was very impressed with their professionalism and customer care. Everything I requested was accommodated for from the loaner vehicle, to timing and warranty coverage. I especially More

by jazbug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Hernandez

Feb 05, 2021

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Mazda. Please don't hesitate to reach out if you need anything else. Kate

January 31, 2021

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Employee Rating

From looking to buying to service, everyone I dealt with couldn’t have been any nicer sweeter and the professionalism was an incredible experience. I have never had such a rewarding time buying a new vehicl More

by dcpease
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Deering, Hector Arvizu, Edward Rodriguez, Diego Blakely, Cyrena Morena , Ben Deming, Alex Hernandez, AJ Jamshidi

Feb 01, 2021

Capistrano Mazda responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

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