Lorianna Goszkowicz | Page 4

State inspection went good. The use of LYFT was terrible. Ride was somehow cancelled by LYFT and it took me 3 hours to get it rescheduled. The use of LYFT was terrible. Ride was somehow cancelled by LYFT and it took me 3 hours to get it rescheduled. More

by PENTICK13 Verified Customer Verified Customer

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This place is very responsive and efficient with repairs, wait time was minimal and all employees were welcoming wait time was minimal and all employees were welcoming More

by LINKWS3434 Verified Customer Verified Customer

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Greeted as I came in door. Helped straight away. Service was friendly knowledgeable and timely . Helped straight away. Service was friendly knowledgeable and timely . More

by Weelizam Verified Customer Verified Customer

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I was expecting the safety check and oil & filter change but I only received the safety check! but I only received the safety check! More

by ADRISDOM Verified Customer Verified Customer

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I had a frustrating experience with my state inspection this past Saturday due to a system outage that prevented the dealership from printing my sticker. However, I returned on Monday and the service advis this past Saturday due to a system outage that prevented the dealership from printing my sticker. However, I returned on Monday and the service advisors were very helpful and I also spoke with the Service Manager, Joe Wachner. Joe was a pleasure to work with; he listened to my concerns and took the time to thoroughly explain the state policies and legalities involved. Thanks to his professionalism, I had a very short wait time and left much happier than I was over the weekend. More

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I was at the dealership for a recall initially then added an inspection of the vehicle. I picked up my vehicle later that night due to work. As I was leaving the dealership after 7pm I noticed my airbag ligh an inspection of the vehicle. I picked up my vehicle later that night due to work. As I was leaving the dealership after 7pm I noticed my airbag light was on. I called the dealership the next day about it and was told that I needed to bring the vehicle back and according to the dealership I needed to come back anyway because they ran out of emission stickers that needed to be placed on my vehicle. I work so I can't just drive 25 mins the following day so I have to wait for a day off. Which was about 2 weeks later. So for the second time I had to drive out to the dealership and ended up with a nail in my tire. I arrived about 915am. Service team took a look but I decided not to get tires from Hyundai. So now all I need is a sticker and the airbag issue fixed. Apparently this took over 2 and a half hours of just waiting for something that should have been handled the first time. No accountability or accommodations were talked about. I expressed my frustration to the rep and she did seem to understand but I don't know. Just didn't expect to arrive at a dealership and leave close to 1pm on my day off. Unacceptable More

by ivoryfranklin99 Verified Customer Verified Customer

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air filter was left out, I’m now having some more issues with the truck with the truck More

by Kimberlysmithcooke Verified Customer Verified Customer

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Check engine light on Sonata came on with less than 500 miles. Scheduled service at next available appt (Monday) whch was several day later. When we arrived at appt, service manager said O2 sensor needed miles. Scheduled service at next available appt (Monday) whch was several day later. When we arrived at appt, service manager said O2 sensor needed replacement. On board diag reported this even before we arrived. He wanted to keep car even though at least 2 days to get part. We said no and scheduled service for following Monday. So we drove the car for most of 3 weeks with Check engine light on. If Southern knew what needed to be done, why didn't they tell me the first time I called. Why didn't they have the part at the first appt? Not good for the first service appt! More

by ABBUBBA Verified Customer Verified Customer

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The dealership goes above and beyond in their service department. The dealership truly goes above and beyond in their service department. I’ve had several repairs completed there, and Lorianna consistent department. The dealership truly goes above and beyond in their service department. I’ve had several repairs completed there, and Lorianna consistently provided exceptional support. She personally checked on the status of my vehicle, coordinated with the parts department, and confirmed when the necessary parts had arrived. Her proactive communication and attention to detail made the entire experience smooth and stress-free. More

by BPHILL783 Verified Customer Verified Customer

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Grace has been extremely helpful each time I get service here. She is attentive and goes above and beyond to get items covered through my extended warranty. here. She is attentive and goes above and beyond to get items covered through my extended warranty. More

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