Lori Smith
Lori Smith at Lexus Carlsbad
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Lori Smith

Customer Relations Manager

Lexus Carlsbad

5444 Paseo Del Norte
Carlsbad, CA 92008

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15 Reviews
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15 Reviews

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15 Reviews of Lori Smith

January 17, 2023

Dealership Rating
Employee Rating

I Have A Very BIG Complaint About This LEXUS Dealership! My Service Experience Was So Perfect. Thats My Complaint Because I Have ZERO, Nothing To Complain About :) I Want To Thank Rick Torres, Service More

by Lexusbefriends
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 05, 2022

Dealership Rating
Employee Rating

Friendly and relaxed experience! No pressure at all and super quick. Definitely would recommend. Thank you! More

by RICKTORRES760
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 24, 2022

Lexus Carlsbad responded

Hello RICKTORRES760, Thank you for taking the time and giving us 5 stars, we sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 30, 2022

Dealership Rating
Employee Rating

My car is not good. The GPS system is very poor. I would like a rebate of 6 thousand dollars poor quality ! More

by BILL@CORDONNIER.COM
Recommend Dealer
Yes

Other Employees Tagged: Dino Asfour, Abigail Bishop

May 24, 2022

Lexus Carlsbad responded

Hello BILL@CORDONNIER.COM, Thank you for taking the time and giving us 5 stars. Have a wonderful day. If you have any other questions, please reach out to me. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 30, 2022

Dealership Rating
Employee Rating

Great service, the entire staff, from management, to sales,to service department, to those who wash the vehicles, very professional in every way. More

by MSMAGGIE.EEG60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 24, 2022

Lexus Carlsbad responded

Hello MSMAGGIE.EEG60, Thank you kindly for giving us 5 stars and your positive feedback, we sincerely appreciate you doing business with us and we look forward to be able to serve you in the future Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

May 24, 2022

MSMAGGIE.EEG60 responded

Abigail Bishop was very helpful, responsive, and professional in helping me. I would definitely give her 5 stars and would work with her again! Thanks Abigail!!

April 14, 2022

Dealership Rating
Employee Rating

Service representative was prompt, personable and an effective sales person. Car was serviced quickly and in 1st rate condition, including courtesy wash. Only reason I did not give an excellent r More

by vlaidlaw01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cyrus Ghahremani, John Castillo

May 20, 2022

Lexus Carlsbad responded

Hi vlaidlaw01, So happy to hear that your service experience was efficient and we so appreciate words such as prompt and personable. Thank you for bringing the loaner car part of your experience to our attention. We will discuss with our loaner team further. Lori Smith Customer Relations Manager wecare@lexusescondido.com

March 21, 2022

Dealership Rating
Employee Rating

Customer service is very good. employees are courteous and attentive to your needs. They make sure your needs are met by checking on you every so often.. drinks are available and ca More

by Lita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Adame

March 07, 2022

Dealership Rating
Employee Rating

David is professional, efficient, informative and friendly. He helped me a lot to choose the right car. The whole purchasing experience is great. More

by 139299100
Customer Service
Friendliness
Price
Recommend Dealer
Yes

January 25, 2022

Dealership Rating
Employee Rating

Excellent service as always. All the staff is knowledgeable . Pick up time as promised . Thank you More

by EXCLUSIVEFURNUSA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Natali Panlaqui

Feb 02, 2022

Lexus Carlsbad responded

Thank you for your 5 star review! We look forward to seeing you for your next service!

January 25, 2022

Dealership Rating
Employee Rating

Good check in and check out process for servicing. Repair estimates were reasonable and achieved. More

by LISA.CULLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2022

Lexus Carlsbad responded

Lisa - Thank you so much for your review. If there is anything else that we can do assist you, please do not hesitate to let us know. We look forward to seeing you for your next service.

January 23, 2022

Dealership Rating
Employee Rating

Great customer service from the entire staff. Dino did his best to make process easier. More

by dichellem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 02, 2022

Lexus Carlsbad responded

Thank you so much for your review. We are honored that you chose us here at Lexus Carlsbad for your vehicle needs! If there is anything else that you need, please do not hesitate to let us know!

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