Lori Puhl

I had an appointment and brought my Lexus ES350 in for its 15000 mile maintenance. My service advisor stated they recommend a front end alignment because our roads are so bad. I didn’t stop to think that its 15000 mile maintenance. My service advisor stated they recommend a front end alignment because our roads are so bad. I didn’t stop to think that my car drove perfectly with no pulling or wear on my tires. I thought the service department saw something wrong with my car that required an alignment, so I said okay. Driving home from the Price LeBlanc Lexus i fought the steering to keep the car on the road because it pulled to the right and my steering wheel was turned to the left. They had me come back in two more times before it was corrected. The second time I brought the car in, they gave me a colored paper to show the before and after the front end alignment but the car still pulled slightly to the right and my steering wheel was slightly turned to the left. The third time the mechanic rode with me so I could show him what was wrong. He clearly was mad because he had to work on it again. He drove my car aggressively and insisted that the car drifts to the right because the roads are slanted for water runoff. He said the steering wheel is turned to the left because the wind was blowing so hard. So he let me drive and I showed him how it pulls to the right, but he wouldn’t hear of it. We argued and he said he would put it on the rack and set the steering wheel wherever I wanted it. I insisted that I wanted it like it came from the factory. My car didn’t pull to the right before they aligned it and my steering wheel was perfectly straight and that’s how I want it. He put it on the alignment rack and called me to the back service department for me to set the steering wheel exactly straight, and that’s how he set it. When he finished working on it and pulled it around for my pick up, he left the service tag on the dash and it wasn’t washed as the service advisor had offered, as they always had as a courtesy. The customer satisfaction manager was very nice during the whole process and did ensure that my car would be fixed. Josh, my service advisor was very kind and patient and explained everything. But I’ve never been treated so rudely or disrespectfully by a service mechanic in my life. I just wanted them to fix what they broke and for my car to drive as good as it did before they touched it. More

by s.compton Verified Customer Verified Customer

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I asked to get tires rotated and they did not, they told me I needed new tires but I won't be getting new tires for a few months so I think they should have rotated them me I needed new tires but I won't be getting new tires for a few months so I think they should have rotated them More

by RENEE.WILCOX Verified Customer Verified Customer

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Great Organization with superior staff and service. Most professional vehicle experience with Price LeBlanc Lexus. Most professional vehicle experience with Price LeBlanc Lexus. More

by TAYLOR6161 Verified Customer Verified Customer

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Absolutely the best Lexus Dealership to buy a car from and to have it serviced at. and to have it serviced at. More

by LSU1981 Verified Customer Verified Customer

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I was very surprised by my sales person he took his time and was very patient with my wife and me. and was very patient with my wife and me. More

by nwhite4112 Verified Customer Verified Customer

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The salesman, Dustin, was great! I would buy again from this dealership! Thanks for the sausage, Dahlin'! I would buy again from this dealership! Thanks for the sausage, Dahlin'! More

by lynelladev Verified Customer Verified Customer

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Staff always take exceptionally great care of the clients and service is preformed with excellence! and service is preformed with excellence! More

by EETAYLOR23 Verified Customer Verified Customer

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I love Price LeBlanc Lexus ! ! They treat me like family and always take care of me and my car. Grateful for their service. ! They treat me like family and always take care of me and my car. Grateful for their service. More

by DIANE.TATE Verified Customer Verified Customer

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They were so professional and work with me on the purchase of my new car. They truly make you feel at home. purchase of my new car. They truly make you feel at home. More

by GLANGLOIS0 Verified Customer Verified Customer

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Dustin and the entire team at price LeBlanc Lexus made the entire buying process very easy and comfortable. I was immediately put at ease as I walked in and greeted on the showroom by very friendly accomm the entire buying process very easy and comfortable. I was immediately put at ease as I walked in and greeted on the showroom by very friendly accommodating faces. I would highly recommend Dustin to others as he was incredibly easy to deal with and explained everything very thoroughly and I do plan to use them in my future car purchases. More

by chris.b.mckay Verified Customer Verified Customer

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