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Lori Devega

Overview Reviews (261) Inventory (186)

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Lori Devega

Lori Devega | Page 12

Service Advisor

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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not yet
rated

261 Reviews

Overview Reviews (261) Inventory (186)

Industry Experience

18 yrs, 11 mos

not yet
rated

261 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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261 Reviews of Lori Devega

September 03, 2022

Dealership Rating

Employee Rating

Friendly and explained what they will be doing and if it might be covered service under warranty might be covered service under warranty More

by David S

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Sep 05, 2022 -

Lexus of Arlington responded

David, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 31, 2022

Dealership Rating

Employee Rating

Service was completed in the time estimated including the email of a video from under the car! I'll be back for the next oil change. email of a video from under the car! I'll be back for the next oil change. More

by mscarolb

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Sep 01, 2022 -

Lexus of Arlington responded

Thank you so much for choosing Lexus of Arlington! Congrats on your new purchase, and let us know if we can be of any more assistance!

August 30, 2022

Dealership Rating

Employee Rating

Lorie, a device manager, was excellent. Juan in parts was great. I was impressed with both of them. Juan in parts was great. I was impressed with both of them. More

by Tahomsey

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Juan.

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Aug 31, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 28, 2022

Dealership Rating

Employee Rating

Lori is great when ever we have a problem and need to bring in our Lexus. We have a 2006 SUV and love it. We are now over 257, 000 miles and it is still going strong. Thank you to your service department bring in our Lexus. We have a 2006 SUV and love it. We are now over 257, 000 miles and it is still going strong. Thank you to your service department for alway being there for me. More

by Lynda@gaspar

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 28, 2022 -

Lexus of Arlington responded

Lynda, Thank you for the kind words for our service department! Lori and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 24, 2022

Dealership Rating

Employee Rating

My debt battery was dead and my car was stuck in the garage. I called and talked to Chris & he had a nice young man come out within 20 minutes to jump my car. He followed me to the service Center and garage. I called and talked to Chris & he had a nice young man come out within 20 minutes to jump my car. He followed me to the service Center and they replaced my battery and washed my car within an hour and a half. It was pretty painless More

by Neens

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Haresh Trivedi, Edwin Thalhammer, Julianna Uriostequi , Tony Coyoc, Dakota Younglove

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Aug 25, 2022 -

Lexus of Arlington responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 21, 2022

Dealership Rating

Employee Rating

Alway’s friendly and working on anything that needs to be fixed. Always tells me the problems that need to be fixed and the amount. fixed. Always tells me the problems that need to be fixed and the amount. More

by Lynda@gaspar

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 21, 2022 -

Lexus of Arlington responded

Lynda, Thank you for taking the time to share your feedback with us. Lori and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 20, 2022

Dealership Rating

Employee Rating

Service Dept, Lori, was very helpful and kind. Thank you so much for the service! Thank you so much for the service! More

by YANGSIL04

Verified Customer

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 21, 2022 -

Lexus of Arlington responded

Thank you for your very kind review. Lori and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

August 20, 2022

Dealership Rating

Employee Rating

Had a synthetic oil change next morning I had a pool of oil on my garage floor. They had to come and get the car and stated it was a faulty gasket. I was left to clean up the mess. Not very good service!!! oil on my garage floor. They had to come and get the car and stated it was a faulty gasket. I was left to clean up the mess. Not very good service!!! More

by Puzzi

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

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Aug 24, 2022 -

Lexus of Arlington responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 19, 2022

Dealership Rating

Employee Rating

I am very happy with the sereic. Everything is on time. Very nice service. Thank You ! Everything is on time. Very nice service. Thank You ! More

by Maria Baran

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Aug 21, 2022 -

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Maria, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

August 18, 2022

Dealership Rating

Employee Rating

The service representative went far and beyond in helping me to assure I got the best service. Nice work! me to assure I got the best service. Nice work! More

by AYZ_AYZ1

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Report | Print

Aug 18, 2022 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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