Lorena Orellana
Lorena Orellana at Atlantic Chevrolet
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Lorena Orellana

New Car Sales Consultant

Atlantic Chevrolet

1350 Sunrise Highway
Bay Shore, NY 11706

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5.0
16 Reviews

Dealership Experience

8 yrs, 3 mos

Industry Experience

8 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

5.0

16 Reviews

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16 Reviews of Lorena Orellana

October 20, 2023

Dealership Rating
Employee Rating

Dealer was great! Unfortunately the service department not so great! That’s a problem! They have my car for almost a week and no loaner! More

by Hiyafan3114
Service Time
Service Communication
Recommend Dealer
No
Oct 23, 2023

Atlantic Chevrolet responded

Thank you for sharing the details of your experience with us. At Atlantic Chevrolet we pride ourselves on providing top-notch service, and you are no exception. Please contact us directly at your earliest convenience so we can work on a solution together. Sincerely, The Atlantic Chevrolet Management Team

Oct 25, 2023

Hiyafan3114 responded

Please give me a good phone number to contact you. Thank you

August 29, 2023

Dealership Rating
Employee Rating

Dealt with LJ on 2 separate purchases, always willing to help and make sure you leave with a great deal. More

by MVM7686
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: L.J. Fawcett

Aug 31, 2023

Atlantic Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could provide you with a second car-buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, The Atlantic Chevrolet Management Team

August 17, 2023

Dealership Rating
Employee Rating

Walked in on a Friday morning and was greeted Lorena she answered all my questions with knowledge and patience a few hours later drove out with my new vehicle for once it was a good experience thanks again More

by ajams26
Recommend Dealer
Yes
Aug 18, 2023

Atlantic Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Atlantic Chevrolet Management Team

February 23, 2023

Dealership Rating
Employee Rating

Thank you so much for an amazing experience! Atlantic Chevy is great and we love our cars! More

by Jaclyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill Berlese

Feb 24, 2023

Atlantic Chevrolet responded

Jaclyn, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Atlantic Chevrolet Management Team

January 06, 2023

Dealership Rating
Employee Rating

Paul C and Craig were great to work with. Absolutely no hassles! Would highly recommend! More

by sam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Coppola, Nadia Didonato, Ahmed Elfar, Larissa Alfaro , L.J. Fawcett, Jonathan Rock

Jan 09, 2023

Atlantic Chevrolet responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Atlantic Chevrolet Management Team

September 18, 2022

Dealership Rating
Employee Rating

we are very pleased with the service very nice atmosphere. Thank you for your help in purchasing our car. More

by Jakub.sulewski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 20, 2022

Atlantic Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Atlantic Chevrolet Management Team

May 06, 2022

Dealership Rating
Employee Rating

What can I say? Everyone at the dealership was friendly and pleasant! But Billy was the best. He made it extremely easy for me to find the car that I would be happy More

by Bilejo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 09, 2022

Atlantic Chevrolet responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Atlantic Chevrolet Management Team

May 01, 2018

Dealership Rating
Employee Rating

Worst Dealer Experience I left after they could not make me a deal Saturday but was called to return Monday (last day of the month) with a promise to get me a deal. I had my More

by Lyricoll
Recommend Dealer
No

Other Employees Tagged: Ahmed Elfar, Management Team , Not sure if Ahmed was the person I dealt with at the end.

May 03, 2018

Atlantic Chevrolet responded

I do apologize for any miscommunication. Unfortunately, approval ratings and interest rates are set forth by the banks doing the lending. After looking into it, you were approved at this time at a tier that dictated what incentives and rates we could offer you. I do want to assure you that everything was done to achieve the best possible deal for you within the approval that was given. We would like to try and continue to earn your business. If you’re willing we will work more with the banks to get you into the new Chevrolet that you picked out. Again we are very sorry about this and invite you to reach me directly to discuss it further. Thank you, Jim Coogan, Customer Service Manager, Atlantic Chevrolet Cadillac - jcoogan@aagny.net

January 09, 2018

Dealership Rating
Employee Rating

Muy amable ;) Thanks Lorena;);).people like you are very hard to find but when we find a great and very nice person like you it’s great because then we can comm More

by Fuentes1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rafael

Jan 11, 2018

Atlantic Chevrolet responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Lorena assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Regards, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net

January 01, 2018

Dealership Rating
Employee Rating

Very pleasant experience overall Lorena Orellana was very understanding with my circumstance and worked with me throughout the entire process until we were able to come to agreement o More

by jonlys
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 01, 2018

Atlantic Chevrolet responded

I am happy to hear your time spent with Lorena was pleasant. Congratulations on your new Chevy Silverado! If you have any questions or need any further assistance, please come back to visit us. We look forward to seeing you in the future. Best regards, Jim Coogan - Customer Relations Manager - jcoogan@aagny.net

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