Lokey VW

Lokey Volkswagen responded

Hi Sonjab, We regret to hear that you were going through a trying time, but so glad we could help you during such a challenging time and that you’re happy with your new car. It's our priority to make the car-buying process as smooth and stress-free as possible, and we’re grateful for the opportunity to assist you. If there’s anything else we can do for you in the future, don’t hesitate to reach out. Thanks again for choosing Lokey Volkswagen, and we wish you many happy miles ahead! Thank you for your business! - Alex & The Lokey Family

Lokey Volkswagen responded

Good afternoon, Thank you for taking the time to leave your review. We're glad to hear that your purchase experience with Austin was smooth and that he was responsive to your needs. However, we do sincerely regret to hear about the situation regarding your paperwork & registration. Thank you for taking our call earlier regarding this. We are extremely happy to hear that you did in fact receive your registration, however, we are disappointed in our Finance team for not getting this to you in a priority manner. We realize the seriousness with not having proper documentation for your new vehicle. We truly appreciate your business, and we are committed to turning this around and providing you with the service you deserve. Thank you again for sharing your experience, and again we are deeply sorry for this matter and can ensure that this will not be the case if you decide to purchase a vehicle with us again in the future. We hope to be able to serve you and your family again! - The Lokey VW Family & Austin

Lokey Volkswagen responded

Hi there, First off, we are truly sorry to hear about the loss of your car in the hurricane. We understand how overwhelming that must have been. We're so glad to hear that Alex was able to offer you the support and patience you needed during such a difficult time. He truly cares about helping his customers, and it's wonderful to know he made your day a little easier. If there’s anything else we can do to assist you, please don’t hesitate to reach out. We’re here for you, and we appreciate you choosing Lokey Volkswagen!

Lokey Volkswagen responded

Hi there, We appreciate you sharing your experience and leaving your feedback! Very happy to know you experienced an efficient and smooth experience here at Lokey VW and we thank you for the 5-stars! Don't forget about our $200 customer referral program where for every customer referral sent that results in a vehicle purchase we send you as the referrer $200! We hope you enjoy your newest vehicle & look forward to serving you, your friends & family in the years to come! - Lokey VW

Lokey Volkswagen responded

Hi there Adam, Thank you for taking the time to leave us here at Lokey VW a review & providing your feedback. We noticed you had a pleasant experience with us, Joe & Tom, but that you left 4-stars. We would love to know what we could have done better to earn that 5th star? We hope to hear back from you with more insight into you experience and we look forwarding to serving you many times to come in the future! For now, we hope you are enjoying your newest vehicle to the best of your ability! - Lokey VW

Lokey Volkswagen responded

Hi there, We appreciate you taking the time to leave this feedback for us. We are disappointed to hear of the experience you have had this time. We do thank you for being a long time repeat customer of Lokey Volkswagen and would deeply regret to lose that relationship. We would like to do everything we can do in our power to repair this and hopefully resolve any unsolved problems. To do so, we would appreciate hearing more information pertaining to the details of your most recent visits with us. Please reach out via email at VW@lokey.com. We hope to hear from you so we can address all areas of concern accordingly. We would like to get to the bottom of this for you. - Lokey VW