I certainly had difficulty getting a bad situation
resolved with a deal I could agree to. I would not recommend this dealership to be totally concerned for their clients.
resolved with a deal I could agree to. I would not recommend this dealership to be totally concerned for their clients.
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by marcia.payne
Verified Customer
Verified Customer
Jan 18, 2026 -
Bob Rohrman Kia responded
We're sorry to hear about your experience, Marcia, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Jan 18, 2026 -
Bob Rohrman Kia responded
We're sorry to hear about your experience, Marcia, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
I would recommend Bob Rohrman as the dealer to go to for
your new vehicle very good personal working there
your new vehicle very good personal working there
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by pballew6074
Verified Customer
Verified Customer
Jan 02, 2026 -
Bob Rohrman Kia responded
Thanks for sharing about your experience with Bob Rohrman Kia. We appreciate your business and hope to see you again soon!
What a great team at Rohrman Auto Group!
Logan was a pleasure to work with and found exactly what we wanted.
Logan was a pleasure to work with and found exactly what we wanted.
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by susan.lynn5610
Verified Customer
Verified Customer
Dec 29, 2025 -
Bob Rohrman Kia responded
Thanks for your feedback on your recent visit to Bob Rohrman Kia. It's great to hear that we were able to assist you and that you had such a positive experience.
We made an offer on a 2022 Kia Sorrento plug-in hybrid,
only to find at the last minute that there were more than $2100 in "Accessory" fees, including an undercarriage coating we had not asked for and more
only to find at the last minute that there were more than $2100 in "Accessory" fees, including an undercarriage coating we had not asked for and more than $500 in a recovery tracker. (I can understand why a dealer would want to install a recovery tracker when they're financing the car, so they will always be able to locate and repossess a car when someone has not paid their bill. But for customers who are paying cash for the car, it's completely irrelevant.)
When we complained about these fees we were told that they are totally standard protections, in the best interest of the customer, etc. Very disappointing. They did apologize at least for not having mentioned anything about the extra fees until it was time to pay for the car. Another customer wound up buying it.
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by Ohio car buyer
Very easy to work with .
Great prices. And no pressure from the sales man at all(Logan). A really nice kid. Would definitely recommend them .
Great prices. And no pressure from the sales man at all(Logan). A really nice kid. Would definitely recommend them .
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by Renee
It was very pleasant to work with Logan and Autumn.
I always felt like they were attentive my needs! Great experience at Bob Rohrman Kia!
I always felt like they were attentive my needs! Great experience at Bob Rohrman Kia!
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by PETERDYLIACCO
Verified Customer
Verified Customer
Mar 05, 2023 -
Bob Rohrman Kia responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Kia.
He’s very nice young.
He make sure all of my questions were answered. He took very good care of me.
He make sure all of my questions were answered. He took very good care of me.
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by SHOULIU123
Verified Customer
Verified Customer
Other Employees Tagged:
Austin Brown, Shawn Fesler
Jan 03, 2023 -
Bob Rohrman Kia responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
They had wonderful customer service.
And they were very thorough when it came to explaining all the warrantees. They were very helpful
And they were very thorough when it came to explaining all the warrantees. They were very helpful
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by CORCORANROSE20
Verified Customer
Verified Customer
Service Price Transparency
Jan 02, 2023 -
Bob Rohrman Kia responded
Rose, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.
Absolutely the most frustrating and time consuming
transaction I have ever had at a dealership. I purchase all of our corporate vehicles and have purchased nearly 100 in the last 4 years and have nev
transaction I have ever had at a dealership. I purchase all of our corporate vehicles and have purchased nearly 100 in the last 4 years and have never had a dealership make the transaction so difficult. Vehicle was as expected and I was happy with the end result.
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by TLOVISA
Verified Customer
Verified Customer
Other Employees Tagged:
Shawn Fesler, JB Fetzer, Josh Gray, Brendan Medbourn
Dec 30, 2022 -
Bob Rohrman Kia responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Dec 30, 2022 -
Bob Rohrman Kia responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Logan was easy to work with and was concerned with my
concerns as well! We will be back!
concerns as well! We will be back!
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by LBJ
Verified Customer
Verified Customer
Other Employees Tagged:
Brendan Medbourn
Dec 24, 2022 -
Bob Rohrman Kia responded
Thank you for your business and this review. We're happy to hear Logan was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.