Liz Perez

Service Rep Patrick was quick to tell me I’m out of warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do the diagnostic but luckily I told him not to do the diagnostic first and he told me he check and see if it wasn’t too late if the guys had already done the diagnostic first. Then they held me for two hours just to tell me it was just a battery even after I received the video and that I owed 475 if I wanted a new battery when I explained that I could not afford that and asked for the information to purchase a battery somewhere else, he said he wasn’t able to get any information from the tech or from looking at the battery to help me.. if that was not enough, he proceeded to take my key from the driver and not give me my key back, saying he wanted to test my car to see if it started up. He never asked me my permission. I told him to give me my keys, and that I was able and capable of checking if my car started for myself. Afterwards, I called the general manager of VW at Morgan auto Works and left a message and he never returned my call. My family, my friends, and I have all been long time customers of Reeves, but now that I see that Morgan is not a reputable and honest group I will no longer be coming to Morgan More

by Hennie Moss Verified Customer Verified Customer

Report | Print

Everyone was friendly and efficient. From the service coordinator to the shuttle service drivers. Everyone was amazing. From the service coordinator to the shuttle service drivers. Everyone was amazing. More

by PORTESCHARLOTTE94 Verified Customer Verified Customer

Report | Print

Great quality service. Staff was friendly, knowledgeable and responsible. Building very clean and comfortable. Love the snacks in the vending machine. Staff was friendly, knowledgeable and responsible. Building very clean and comfortable. Love the snacks in the vending machine. More

by SMILE0726 Verified Customer Verified Customer

Report | Print

Quick, easy fast service they were very helpful definitely recommend buying from Volkswagen of North Tampa definitely recommend buying from Volkswagen of North Tampa More

by violeth2022 Verified Customer Verified Customer

Report | Print

Excellent customer service from start to finish. Check in was fast and easy. Staff was friendly and knowledgeable. Check in was fast and easy. Staff was friendly and knowledgeable. More

by timka323 Verified Customer Verified Customer

Report | Print

Dustin is always professional and courteous while providing excellent customer service. He keeps me informed of my cars need during all of my service visits providing excellent customer service. He keeps me informed of my cars need during all of my service visits More

by M10ESTEVEZ Verified Customer Verified Customer

Report | Print

Anita was a huge help with getting my car fixed and back to me in a timely manner. She was very communicative and honest about all the work my car needed. to me in a timely manner. She was very communicative and honest about all the work my car needed. More

by stellpflugmatt Verified Customer Verified Customer

Report | Print

Worst place to buy a car. They did every wrong with my documentation and now they want me to pay $800 extra for their mistake… plus my documents would be expiring tomorrow… an They did every wrong with my documentation and now they want me to pay $800 extra for their mistake… plus my documents would be expiring tomorrow… and I wont be able ro drive my car. And nobody wants to do their job correctly. Is insane how this people work… specially the seller and the managers More

by Ubaldo Izquierdo Verified Customer Verified Customer

Report | Print

I've been a customer for way over a decade. Every employee I have had an encounter with has been excellent, from sales, finance, and service. Dustin was outstanding Every employee I have had an encounter with has been excellent, from sales, finance, and service. Dustin was outstanding More

by rsugar1 Verified Customer Verified Customer

Report | Print

Excellent customer service! !! Very happy with the service agent as well. She did an awesome job getting my car in and out of service very quickly. !! Very happy with the service agent as well. She did an awesome job getting my car in and out of service very quickly. More

by HERMANSALES Verified Customer Verified Customer

Report | Print