Liz Jackson

David Hill was VERY helpful in getting my extended warranty activated. He made sure I fully understood all the detailss. warranty activated. He made sure I fully understood all the detailss. More

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Liz is great. We had our car in for service and accidentally left a very expensive video game in the loaner car. I was there when they reopened and I walked in the door and Liz said Mrs. Flores I h accidentally left a very expensive video game in the loaner car. I was there when they reopened and I walked in the door and Liz said Mrs. Flores I have someone going to the car now. Liz has been with 5 Star for a long time and I have never received anything but top rate rated service from her. Within minutes here came Jacob with the game and my grandkids jackets. I trust 5 Star and the people in all departments and the service is why I always come back. One last thing Vicky that answered my phone call Saturday went above and beyond to help me. She called me back at least twice to let me know that she had spoke with people in the service department and they would be expecting me. Thank you all ! More

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First car This was the best experience I have ever had getting my first car. Everything went by smoothly and I was always updated and aware of everything. It li This was the best experience I have ever had getting my first car. Everything went by smoothly and I was always updated and aware of everything. It literally took 3 days for me to have my car in my posession More

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Consistent Quality This was the third time Five Star had worked on my car. Each previous two trips would also deserve an "excellent" review. This trip I arrived earl This was the third time Five Star had worked on my car. Each previous two trips would also deserve an "excellent" review. This trip I arrived early in the morning and without an appointment for an oil change. The service representative (Brandon) met me, provided an estimated time frame, and kept me updated throughout the morning about my vehicle's status. While changing my oil, the service tech discovered one tire had a nail. Five Star patched the hole at a very reasonable cost. Five Star did not try to "upsell" me at every step - an annoyance that has become commonplace at too many dealerships. Everyone at Five Star was courteous, efficient, and considerate of my time. More

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Unbelievable,Outstanding,Great,Satisfied From the moment I walked in the door at Five Star Ford my instincts told me that this was like no other dealership I had ever visited. I was hesitant From the moment I walked in the door at Five Star Ford my instincts told me that this was like no other dealership I had ever visited. I was hesitant to believe this because of my experience with other dealerships that I had dealt with in the past. Like being pressured by the salesperson and if I didn’t agree with them they would always bring in another person and double up on me. I had never walked out of a dealership after a purchase without feeling like I had been taken advantage of. Never had a feeling of satisfaction with the deal I had signed. Well, my instincts were correct. The first person I visited with was Crystal Sanders. To my surprise she let me do most of the talking and she really listened to what I had to say. After me explaining what I was looking for she let me see and drive the truck that I wanted. She explained all of the cost involved and told me the price that she could sell the truck for. She never put any pressure on me to buy even after I told her I would like to get a price from one more dealership. She told me that was fine and to give her a call if I had any questions. I visited another dealership and looked at the same truck that I had looked at when I was at Five Star. They gave me a price that was much more than Five Star. I thanked the salesperson and was ready to leave and before I could get out of my chair another person appeared and they started the double team thing. I just got up and walked out. I called Crystal and told her I would be out the next day and sign the deal. When I returned to Five Star I then met John Little who worked with Crystal. I call them a team because I got the same polite service from John as with Crystal. I was eager to get the truck and I know I was a jerk a few times but John and Crystal stayed with me. They understood that the ordeal of buying a new vehicle was stressing me out. They made my purchase stress free. When I drove off in my new truck I was truly satisfied with the deal. After I had the new truck at home for a few days I was on a ladder in my garage and noticed that on top of the cab there were two small indentions that we didn’t notice before I left Five Star. I called John and he asked me to stop by the next day so he could have a look. When I brought the truck back John look at it and told me that he wanted Michael Huntzinger the Director of New Vehicle Sales to have a look. Michael took a look and told me they would give me a vehicle to drive and leave my truck there for five days and they would take care of the two small indentions. Apparently he could see the disappointment on my face because he said we have another new truck on the lot just like yours and if you would feel better about things we can go inside and redo the paperwork. I had already put a couple hundred miles on my truck but he said don’t worry about it the price stays the same we just need to redo the paperwork. He, like Crystal and John did not want me leaving Five Star without being completely satisfied. I have bought a number of vehicles during my seventy-six years on this earth but when I drove off of Five Star’s lot in that new truck was the only time that I have ever felt good about the deal and very, very satisfied. And that feeling was because of the hard work by Crystal, John and Michael. If for some reason I had to leave Texas and move to California or New York and it was time for me to buy another vehicle I would fly to the Dallas, Fort Worth area and go to Five Star Ford in North Richland Hills, Texas. More

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SERVICE REVIEW - JAC REVIEW I took my 2010 Mercury Mariner in for a safety inspection routine service on 7/25/2017. IT WAS SERVICE FOR THE 82,500 MILE CHECK. My service advi I took my 2010 Mercury Mariner in for a safety inspection routine service on 7/25/2017. IT WAS SERVICE FOR THE 82,500 MILE CHECK. My service adviser is Abigail peal, my adviser for almost a year and I have had two cars serviced routinely during that time. She is great, very professional and knowledgeable. She is very pleasant, courteous and professional. Most importantly, The service is always done right and completely. The service technicians, I have met, are always knowledgeable, professional and polite. The office personnel and cashiers are great as well. all these people give the service department a great atmosphere for getting your car taken care of. They are all so pleasant every time. I am a dedicated and loyal customer of Five Star Ford in North Richland Hills, TX. This is mainly because of the people in the service department and MS Peal. Keep up the great work. A very pleased customer J Caudle More

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