Lisa Petrucelli

A Truly Pleasant and Honest Car-Buying Experience I was feeling really upset this morning because of a dealership that kept changing the price, but then I happened to find a car that caught my eye on a web feeling really upset this morning because of a dealership that kept changing the price, but then I happened to find a car that caught my eye on a website. Then I made an appointment at Merchants Auto for a test drive. At first, the place looked a bit quiet, and I wasn’t sure what to expect. But from the moment I walked in, I was impressed by how friendly, professional, and proactive everyone was. There was about a $3,000 difference between the price I saw online and the one initially quoted at the dealership. I mentioned this and also showed them an offer I had received from another dealership the day before. I told them that if they could match that deal, I’d sign right away. They worked hard for nearly an hour — checking different options, running numbers — and finally made it happen. I signed the paperwork and made the down payment on the spot. Even better, the finance rate they offered was about half of what another Boston-area dealership had quoted me, which helped offset that $3,000 difference. What impressed me most was that the price we agreed on during negotiation was exactly the same when it came time to sign the papers — no hidden fees, no surprises. It was a bit of a drive to get there, but it was absolutely worth it. I’m genuinely happy with my purchase and the entire experience. Highly recommended — I’ll definitely come back here when it’s time to replace my wife’s car! More

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Deceptive dealership. I was quoted 899 dealer fees that came in at 1072. Told I wouldn’t pay taxes because it was an out of state purchase but they had taxes in the quote. I was quoted 899 dealer fees that came in at 1072. Told I wouldn’t pay taxes because it was an out of state purchase but they had taxes in the quote. They told me it was because of the bank. Santander Consumer is the bank. Google them. Never received the inspection on the vehicle. The direct line I was given for the sales person went to a different dealer. Beware, they seem shady More

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The process was so quick and easy! Everything was done by the time I went to the dealership and I basically signed and drove off the lot! Everything was done by the time I went to the dealership and I basically signed and drove off the lot! More

by taylormariecolleen Verified Customer Verified Customer

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Had a pain free experience with a more than satisfactory outcome. Great people, great deals. outcome. Great people, great deals. More

by Krysskiwi23 Verified Customer Verified Customer

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Can return after noticing problem Carfax not correct Bumper was replaced but car fax did not report it correct Bumper was replaced but car fax did not report it More

by reggiehickey66 Verified Customer Verified Customer

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Friendly staff, very efficient. Lisa worked with me until I found a vehicle that I liked. Lisa worked with me until I found a vehicle that I liked. More

by Valeria N. Verified Customer Verified Customer

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Lisa was excellent very easy to deal with will buy from her again.thanks Lisa her again.thanks Lisa More

by rbc03773 Verified Customer Verified Customer

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Lisa was very helpful in getting me into a newer. She kept me updated of the progress every step of the way even though it was bust day at dealership. She kept me updated of the progress every step of the way even though it was bust day at dealership. More

by tfsellers535 Verified Customer Verified Customer

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worked hard to get loan approved. very pleasant people. loan officer was great. car was clean. very pleasant people. loan officer was great. car was clean. More

by herbert.elliott Verified Customer Verified Customer

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The people was nice and they give the best deals i hope everyone goes there to get a car everyone goes there to get a car More

by yungleak1231 Verified Customer Verified Customer

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